Overview
Product Information on Freshdesk Customer Success
Updated 13th October 2025
What is Freshdesk Customer Success?
Freshdesk Customer Success Pricing
Overall experience with Freshdesk Customer Success
ASSOCIATE SECURITY ENGINEER - I
50M - 250M USD, IT ServicesFAVORABLE
“Freshdesk: Reliable Platform for Customer Visibility and Consistent Team Follow-Ups”
Being a user of the product, my experience with Freshdesk has been good. It is easy to use and is simple to understand. The platform helps us stay organized and keep track of customer issues and follow ups without much effort. It is a solid tool for managing customer success with some scope for improvement.
MANAGER, IT SECURITY AND RISK MANAGEMENT
<50M USD, IT ServicesCRITICAL
“Intuitive and fast to deploy, basic features locked behind premium”
We brought in Freshdesk to centralize tickets and give the team a better visualization. The good part is that the setup was really fast and easy and our agents adapted really well. Ticketing and the shared inbox worked fine. The bad part is that we hit a paywall regarding minimum automatizations and CSV exporting of tickets., even though we were riding on a paid plan. That, plus limited reporting, makes it feel like you're paying twice for essentials.
About Company
Company Description
Freshworks Inc. (NASDAQ: FRSH) creates AI-boosted business software anyone can use. Purpose-built for IT, customer support, and sales and marketing teams, our products are designed to let everyone work more efficiently and deliver more value for immediate business impact. Headquartered in San Mateo, California, Freshworks operates globally.
Company Details
Company type
Public
Year Founded
2010
Head office location
San Mateo, United States
Number of employees
5001 - 10000
Annual Revenue
500M-1B USD
Website
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- ASSOCIATE SECURITY ENGINEER - I50M-1B USDIT ServicesReview Source
Freshdesk: Reliable Platform for Customer Visibility and Consistent Team Follow-Ups
Being a user of the product, my experience with Freshdesk has been good. It is easy to use and is simple to understand. The platform helps us stay organized and keep track of customer issues and follow ups without much effort. It is a solid tool for managing customer success with some scope for improvement. - Manager, Customer Service And Support<50M USDFinance (non-banking)Review Source
Smooth onboarding and support offset by some integration and latency issues
Our overall experience with Freshdesk Customer Success has been very positive. The platform is intuitive, easy to adopt, and helps our teams centralize customer interactions and improve operational efficiency. The onboarding process was smooth, and the support team has been responsive and helpful whenever issues or questions arose. - Manager, Customer Service and Support50M-1B USDIT ServicesReview Source
Freshdesk is an intuitive platform that's quick to implement, especially for SMBs, startups, and growing teams. Its main limitations include advanced reporting and costs, which increase with scalability.
The dashboard is modern, clean, and relatively easy to use. It's easy to learn where the buttons are, even if you're part of a non-technical team. - MANAGER, IT SECURITY AND RISK MANAGEMENT<50M USDIT ServicesReview Source
Intuitive and fast to deploy, basic features locked behind premium
We brought in Freshdesk to centralize tickets and give the team a better visualization. The good part is that the setup was really fast and easy and our agents adapted really well. Ticketing and the shared inbox worked fine. The bad part is that we hit a paywall regarding minimum automatizations and CSV exporting of tickets., even though we were riding on a paid plan. That, plus limited reporting, makes it feel like you're paying twice for essentials. - SENIOR EXECUTIVEGov't/PS/EdEducationReview Source
Freshworks Interface Enables Timely Issue Resolution and Internal Team Communication
We have been the most satisfied users of Freshworks services for the last 6 years. They are always ready to resolve the issues on time. very user friendly interface to coordinate customer queries.
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