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Logo of Google Workspace

Google Workspace

byGoogle
in
4.6
2025
Market Presence: Social Software in the Workplace, Enterprise Social Networking Applications

Overview

Product Information on Google Workspace

Updated 13th October 2025

What is Google Workspace?

Google Workspace is a software suite that provides cloud-based productivity and collaboration tools for businesses and organizations. It includes applications such as email, calendar, document editing, spreadsheets, presentations, video conferencing, and file storage. The software enables real-time collaboration and communication among users and offers administrative features for security, access control, and user management. Google Workspace integrates with various third-party applications and provides tools for task organization, scheduling, and workflow automation. The software is designed to help teams manage projects, share information, and streamline daily business operations through a unified interface accessible across devices.

Google Workspace Pricing

Google Workspace software uses a subscription-based pricing model with plans structured by user count and feature sets. The software offers tiered options, where each tier includes different levels of storage, collaboration tools, and administrative capabilities. Pricing is billed monthly or annually per user, with higher tiers providing additional security and management features.

Overall experience with Google Workspace

Director of Engineering
10B - 30B USD, Software
FAVORABLE

“Gmail and Google Calendar Lack Proper Synchronization for Meeting Invites”

4.0
Dec 10, 2025
gmail and google calendar are not work well with meeting invites
CUSTOMER SOLUTION ARCHITECT
250M - 500M USD, IT Services
CRITICAL

“Very good set of applications helping your teams to collaborate and create.”

3.0
Jan 31, 2024
Since Google is quite a dynamically changing company so sometimes it's hard to reach the right people to ask them for help with your case. However, if you find the right person the collaboration is very good.

Badges

Gartner Peer Insights recognizes vendors who meet or exceed both the market average Overall Experience and the market average User Interest and Adoption score through a Customers’ Choice distinction.
2025
For Market:
Unified Communications as a Service
2025
For Market:
Meeting Solutions

About Company

Company Description

Updated 25th July 2024

Googlers is a company that creates products intended to create opportunities for an extensive audience, regardless of their location across the globe. The company values diverse perspectives, imaginations and non-conformity to predefined norms and impossibilities. The goal is to build products while incorporating uniqueness of each individual involved in this process, aiming to make their products accessible and useful to all.

Company Details

Updated 11th November 2024
Company type
Public
Year Founded
1998
Head office location
Mountain View, CA, United States
Annual Revenue
30B+ USD
Website
www.google.com

Key Insights

A Snapshot of What Matters - Based on Validated User Reviews

Reviewer Insights for: Google Workspace
Deciding Factors: Google Workspace Vs. Market Average
Performance of Google Workspace Across Market Features

Google Workspace Likes & Dislikes

Like

simple and fast

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Like

The user interface is clean and easy to use. Workspace is focused on the most used functions so it's easy to use all the applications without any training and support. There are plenty of intelligent functions to collaborate and help users do their job.

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Like

Gone are the days of having to pass a document back and forth over email without being sure that what you're working with is the most recent version. There was so much room for error. I love that I can start a document and invite a collaborator to engage with it in a variety of ways. Being a part of a franchise organization, I have colleagues all across North America. Google Workspace allows us to join forces and work together toward a common goal without an organizational nightmare.

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Dislike

Gmail and calendar apps are working separately, there is no proper sync

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Dislike

I don't like the product segmentation i.e. if you only lack the storage space you have to upgrade your pricing plan paying for additional features you don't need. Extending storage is possible too, but the price is not attractive for small companies. However, Workspace is not an expensive service in general and offers good value for money.

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Dislike

Honestly, the price. We're on the Enterprise tier due to the size of our organization, and we pay a significant fee per user. Other competing software comes in at a much lower price point.

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Top Google Workspace Alternatives

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Peer Discussions

What Your Peers Are Saying About Google Workspace

IT Analyst
Can anyone share details of identified privacy risk linked to the google workspace agreement/ privacy notice- specific to using the Youtube service?
Researcher & Contributor
Yeah, I think that using YouTube within Google Workspace can definitely present privacy concerns, including (and especially) third-party data sharing, content exposure risks, and inconsistent privacy protections compared to core services. Challenges include data residency compliance, inadequate access controls, and integration vulnerabilities. Some of My Key Recommendations Would Be: - Enforce clear policies and educate users on safe YouTube usage. - Regularly audit YouTube settings for compliance and security. - Leverage Google's tools like the Cloud Data Processing Addendum and YouTube management guide. - Proactive measures can help mitigate risks while ensuring compliance and security.
See Full Discussion
5 Dec 2024574 Views3 Comments
Director of Operations
Who is using or investigating Google Workspace? What is your experience regarding collaboration with Microsoft 365 users in the own organization or with other companies ? Which Microsoft services are still in use? Do you also consider Google Chrome Enterprise Premium? Do you have a plan to fully migrate to Google (and what's the timeline)?
Chief Information Officer
We've been a long time user of Google Workspace. We've also had to maintain a parallel set of Microsoft licenses (Office suite only - Word, Excel Powerpoint etc) for a portion of the organization. We will never be able to get to Google only - we have requirements for external content sharing/collaboration requirements (e.g. legal, procurement), application specific support for MS Office only, or at times simply user preference. We periodically have to harvest Microsoft licensing to avoid too much overlap. It imposes an approval process - who also gets Office. The use of both tools creates some inconvenience when moving between file formats both within the organization as well as externally sharing - they're pretty compatible but there are always formatting and other minor issues. We will not consider chrome enterprise premium. If we were migrating anywhere, it would be to standardize on Microsoft, though it's not high on the priority list at the moment. 
See Full Discussion
17 Sep 20255.3k Views4 Comments

Google Workspace Reviews and Ratings

Showing data for 1575 ratings and reviews for Social Software in the Workplace market. View all 3241 ratings and reviews across markets for a complete picture.

4.6

(1575 Ratings)

Rating Distribution

5 Star
55%
4 Star
40%
3 Star
4%
2 Star
1%
1 Star
0%
Why ratings and reviews count differ?

Customer Experience

Evaluation & Contracting

4.5

Integration & Deployment

4.6

Service & Support

4.4

Product Capabilities

4.6

Last 12 Months
Filter Reviews
Sort By:
Most helpful
Star Rating
Reviewer Type
Reviewer's Company Size
Reviewer's Industry
Reviewer's Region
Reviewer's Job Function
  • Director of Engineering
    10B+ USD
    Software
    Review Source

    Gmail and Google Calendar Lack Proper Synchronization for Meeting Invites

    4.0
    Dec 10, 2025
    gmail and google calendar are not work well with meeting invites
  • DIGITAL & COMMUNICATIONS DIRECTOR
    50M-1B USD
    Services (non-Government)
    Review Source

    Google Workspace Transforms Company Collaboration

    5.0
    Apr 15, 2025
    Google has a stellar reputation for a reason. The Workspace solution has all the bells and whistles needed to make collaborating across teams and departments easy. We're able to see updated information in real time and ensure everyone is working with the most up-to-date version of all internal documents, sheets, and slides. We can quickly touch base via Google Meet and the chat feature.
  • Business Development Associate
    1B-10B USD
    Consumer Goods
    Review Source

    Exploring Google Workspace: A Comprehensive Digital Tool Suite

    4.0
    Feb 9, 2025
    Google workspace provides a whole environment which includes all of Google's tools and apps. This includes everything from Gmail, Drive, Sheets, Docs, etc. My overall experience with Google Workspace has been great. It is accessible across all platforms like desktop, web and mobile.
  • Digital Administrator
    Gov't/PS/Ed
    Education
    Review Source

    Google Workspace: Simplifying Modern Business Operations

    5.0
    Jan 28, 2025
    Google Workspace has been a highly collaborative & productive platform for our organization. It provides very easy-to-use functionality to integrate tools like Gmail, Google Drive, Google Docs, and Meet. Also, it's a reliable & essential platform for modern business operations.
  • SENIOR SOFTWARE ENGINEER
    <50M USD
    Construction
    Review Source

    One of the best IDP provider and productivity tool provider in the space

    5.0
    Jan 23, 2025
    One of the best tools in the market to setup your organization. We use GW as our IDP and then use the suite of Google products across the company for various use cases.
...
Showing Result 1-5 of 1538

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  • Magic Quadrant for Social Software in the Workplace

Gartner Peer Insights content consists of the opinions of individual end users based on their own experiences, and should not be construed as statements of fact, nor do they represent the views of Gartner or its affiliates. Gartner does not endorse any vendor, product or service depicted in this content nor makes any warranties, expressed or implied, with respect to this content, about its accuracy or completeness, including any warranties of merchantability or fitness for a particular purpose.

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