Overview
Product Information on Gupshup Conversation Cloud
What is Gupshup Conversation Cloud?
Gupshup Conversation Cloud Pricing
Overall experience with Gupshup Conversation Cloud
“Enhanced Customer Engagement Through Accessible Dashboard and Clear Data Insights”
“GupShup - Improvement required in many areas”
About Company
Company Description
Gupshup operates as a conversational messaging platform that promotes efficient client interactions. The company provides a carrier-grade platform that integrates a singular messaging API for over 30 channels. The platform also offers a comprehensive toolset to tailor conversational experiences for various needs. Gupshup primarily serves numerous businesses of different sizes across diverse industry verticals in emerging markets. These businesses utilize Gupshup's solutions to create conversational scenarios for marketing, sales, and support. They count on these interactive experiences as a vital component of their endeavors towards effective customer engagement.
Company Details
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Reviewer Insights for: Gupshup Conversation Cloud
Performance of Gupshup Conversation Cloud Across Market Features
Gupshup Conversation Cloud Likes & Dislikes
user friendly interface, accessible dashboard and clear data insight
integration capability with CRM, Fast deployment, Fast approvals of templates
1. It is very easy to upload message templates on this dashboard and it get's approved by meta in few minutes only. 2. It can be integrated with automation tool web engage to send WhatsApp message without the need to login on its own unify Whatsapp analytics dashboard. 3. All the analytics data is send to web engage via Delivery Callback URL that just require a one time integration on its analytics panel. All data like message read and clicks are passed to web engage and we don't have to login on its panel for report. 4. If a user send an message back to us, we can easily check the same in the incoming message report section on the gupshup report panel.
editing the template will need more time even if the changes is just a small part within the template.
low customization, Below average support, bad interface
1. High fixed maintenance fees. 2. Reporting is one day delayed and Realtime report is not 100% accurate. 3. Sometimes it takes 1 day to approve a template with editing in done on al already approved template.
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Peer Discussions
Gupshup Conversation Cloud Reviews and Ratings
- Communications (User acquistition)50M-1B USDRetailReview Source
Enhanced Customer Engagement Through Accessible Dashboard and Clear Data Insights
The service gives us new opportunity to utilize our communication channel with our customers. with the service we used, we able to share our promotions/news that can drive engagement along with the sales as well. We also having a great time and the best support we might get from the team to always guide us and give us new inisght and opportunity that might very usefull in our industry. - GROWTH MARKETING MANAGER<50M USDMiscellaneousReview Source
Great tool for Whatsapp, SMS & Voice Message
We use gupshup conversational engagement platform to send WhatsApp message to our users. It has 2 way communication channel with our user base. Its great tool to send WhatsApp message to meta users without any hassle. Moreover we have integrated with our automation CRM tool webenage and it works flawless. It is able to satisfy all our requirements. only one cons is its little high pricing and monthly fixed maintenance fees charged. SMS can also be send via gupshup but presently we have not implemented that yet on your platform. - MARKETING MANAGER50M-1B USDSoftwareReview Source
Great Marketing tool to connect with customers.
Gupshup is the best tool for Whatsapp Conversations through PAN India - Marketing Manager10B+ USDRetailReview Source
Gupshup: One of the upcoming conversational AI platforms
We used Gupshup for Whats App messaging and got a chatbot created. It has helped us get a higher read and response rate, leading to higher product adoption. The personal communication is appreciated by customers - P&L ManagerGov't/PS/EdEducationReview Source
Conversational Engagement Platform Review
Overall product and services are good. Have been using it for over a year.