Overview
Product Information on Gupshup Conversation Cloud
What is Gupshup Conversation Cloud?
Gupshup Conversation Cloud Pricing
Overall experience with Gupshup Conversation Cloud
“Low Code Platform Enables Multi-Channel Bots Yet UI Workflows Could Improve”
“Convenient Communication Management Offset by Sluggish User Interface in Complex Scenarios”
About Company
Company Description
Gupshup operates as a conversational messaging platform that promotes efficient client interactions. The company provides a carrier-grade platform that integrates a singular messaging API for over 30 channels. The platform also offers a comprehensive toolset to tailor conversational experiences for various needs. Gupshup primarily serves numerous businesses of different sizes across diverse industry verticals in emerging markets. These businesses utilize Gupshup's solutions to create conversational scenarios for marketing, sales, and support. They count on these interactive experiences as a vital component of their endeavors towards effective customer engagement.
Company Details
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Key Insights
A Snapshot of What Matters - Based on Validated User Reviews
Reviewer Insights for: Gupshup Conversation Cloud
Performance of Gupshup Conversation Cloud Across Market Features
Gupshup Conversation Cloud Likes & Dislikes
Low code/no code platform. Strong capabilities such as A/B testing and seamless deployment of the bot across multiple channels such as WhatsApp, Web and Facebook. Strong analytics to optimize the flow (you can easily identify at what specific building block users stop their engangement).
The platform is easy to navigate and makes managing conversation effortless and a convenient tool for improving overall communication flow
it boasts high volume capabilities. Good for enterprise and large scale messaging use cases like marketing , support notifications. The platform offers conversational commerce AI/Bot. High open rates and engagement improvements. The multilingual capabilities and channel fellback help in reaching varied customer segments and geographies
For more advanced AI training the vendor needs to be involved. Also, some UI workflows could be simplified / more lean by reducing the number of clicks to update certain things.
UI responsiveness is slow when dealing with and managing multiple flows
The journey management tool is little clunky . separate logins for console
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Peer Discussions
Gupshup Conversation Cloud Reviews and Ratings
- IT MANAGER50M-1B USDConsumer GoodsReview Source
Low Code Platform Enables Multi-Channel Bots Yet UI Workflows Could Improve
We implemented Gupshub's conversational cloud as part of a groupwide service digitalization initiative for an automotive client in the UAE. It was a very positive experience. We set up customer-facing chatbots without having to do any heavy custom development. In my opinion, it is the strongest low code/no code platform for chatbots in the market. - IT MANAGER1B-10B USDBankingReview Source
Supports Over 30 Messaging Channels With Advanced Automation and Multilingual Features
High scalability and broad channel support. its good for conversation use cases, not just like bulk message. Rich integrations and automation capabilities. Cloud supports 30 plus messaging channels which is very good and need. Cost part can be on higher side . - Crm/martech50M-1B USDTransportationReview Source
4 Years of Consistent Service with Minimal Downtime and Affordable Solutions
Exceptional Services, Reliable CX Support, and affordable prices. We have been using GupShup for 4-5 Years for WhatsApp API, SMS API OTP, and Two-way communication agents. - Director Of IT1B-10B USDIT ServicesReview Source
Convenient Communication Management Offset by Sluggish User Interface in Complex Scenarios
Overall experience is good as it delivers a reliable and efficient experience for conversational engagement - Communications (User acquistition)50M-1B USDRetailReview Source
Enhanced Customer Engagement Through Accessible Dashboard and Clear Data Insights
The service gives us new opportunity to utilize our communication channel with our customers. with the service we used, we able to share our promotions/news that can drive engagement along with the sales as well. We also having a great time and the best support we might get from the team to always guide us and give us new inisght and opportunity that might very usefull in our industry.