Name: Gupshup Conversation Cloud
Rating: 4.3 (22 reviews)

Overview

Product Information on Gupshup Conversation Cloud

Updated 13th October 2025

What is Gupshup Conversation Cloud?

Gupshup Conversation Cloud is a software designed to facilitate conversational engagement between businesses and their customers across multiple messaging channels. The software enables users to design, deploy, and manage automated chatbots and messaging workflows, supporting both one-way notifications and two-way interactive communication. Features include tools for natural language processing, channel integration, workflow automation, and analytics to optimize conversational experiences. Gupshup Conversation Cloud addresses business needs such as customer support automation, lead generation, order management, and personalized customer engagement, helping businesses manage high volumes of interactions while maintaining service consistency and efficiency.

Overall experience with Gupshup Conversation Cloud

IT MANAGER

50M - 250M USD, Consumer Goods

FAVORABLE

“Low Code Platform Enables Multi-Channel Bots Yet UI Workflows Could Improve”

4.0

Oct 28, 2025

We implemented Gupshub's conversational cloud as part of a groupwide service digitalization initiative for an automotive client in the UAE. It was a very positive experience. We set up customer-facing chatbots without having to do any heavy custom development. In my opinion, it is the strongest low code/no code platform for chatbots in the market.

Director Of IT

1B - 3B USD, IT Services

CRITICAL

“Convenient Communication Management Offset by Sluggish User Interface in Complex Scenarios”

3.0

Nov 10, 2025

Overall experience is good as it delivers a reliable and efficient experience for conversational engagement

About Company

Company Description

Gupshup operates as a conversational messaging platform that promotes efficient client interactions. The company provides a carrier-grade platform that integrates a singular messaging API for over 30 channels. The platform also offers a comprehensive toolset to tailor conversational experiences for various needs. Gupshup primarily serves numerous businesses of different sizes across diverse industry verticals in emerging markets. These businesses utilize Gupshup's solutions to create conversational scenarios for marketing, sales, and support. They count on these interactive experiences as a vital component of their endeavors towards effective customer engagement.

Company Details

Company type

Private

Year Founded

2004

Head office location

San Francisco, United States

Number of employees

1001 - 5000

Website

https://www.gupshup.io/

Do You Manage Peer Insights at Gupshup?

Access Vendor Portal to update and manage your profile.

Key Insights

A Snapshot of What Matters - Based on Validated User Reviews

Reviewer Insights for: Gupshup Conversation Cloud

Performance of Gupshup Conversation Cloud Across Market Features

Gupshup Conversation Cloud Likes & Dislikes

Low code/no code platform. Strong capabilities such as A/B testing and seamless deployment of the bot across multiple channels such as WhatsApp, Web and Facebook. Strong analytics to optimize the flow (you can easily identify at what specific building block users stop their engangement).

The platform is easy to navigate and makes managing conversation effortless and a convenient tool for improving overall communication flow

it boasts high volume capabilities. Good for enterprise and large scale messaging use cases like marketing , support notifications. The platform offers conversational commerce AI/Bot. High open rates and engagement improvements. The multilingual capabilities and channel fellback help in reaching varied customer segments and geographies

For more advanced AI training the vendor needs to be involved. Also, some UI workflows could be simplified / more lean by reducing the number of clicks to update certain things.

UI responsiveness is slow when dealing with and managing multiple flows

The journey management tool is little clunky . separate logins for console

Top Gupshup Conversation Cloud Alternatives

Peer Discussions

Gupshup Conversation Cloud Reviews and Ratings

Recommended Gartner Insights

50M-1B USD

Consumer Goods

Review Source

Low Code Platform Enables Multi-Channel Bots Yet UI Workflows Could Improve

1B-10B USD

Banking

Supports Over 30 Messaging Channels With Advanced Automation and Multilingual Features

Nov 4, 2025

High scalability and broad channel support. its good for conversation use cases, not just like bulk message. Rich integrations and automation capabilities. Cloud supports 30 plus messaging channels which is very good and need. Cost part can be on higher side .

Crm/martech

Transportation

4 Years of Consistent Service with Minimal Downtime and Affordable Solutions

5.0

Dec 30, 2025

Exceptional Services, Reliable CX Support, and affordable prices. We have been using GupShup for 4-5 Years for WhatsApp API, SMS API OTP, and Two-way communication agents.

IT Services

Convenient Communication Management Offset by Sluggish User Interface in Complex Scenarios

Communications (User acquistition)

Retail

Enhanced Customer Engagement Through Accessible Dashboard and Clear Data Insights

May 22, 2025

The service gives us new opportunity to utilize our communication channel with our customers. with the service we used, we able to share our promotions/news that can drive engagement along with the sales as well. We also having a great time and the best support we might get from the team to always guide us and give us new inisght and opportunity that might very usefull in our industry.

Overview

Product Information on Gupshup Conversation Cloud

What is Gupshup Conversation Cloud?

Gupshup Conversation Cloud Pricing

Overall experience with Gupshup Conversation Cloud

“Low Code Platform Enables Multi-Channel Bots Yet UI Workflows Could Improve”

“Convenient Communication Management Offset by Sluggish User Interface in Complex Scenarios”

About Company

Company Description

Company Details

Key Insights

A Snapshot of What Matters - Based on Validated User Reviews

Reviewer Insights for: Gupshup Conversation Cloud

Performance of Gupshup Conversation Cloud Across Market Features

Gupshup Conversation Cloud Likes & Dislikes

Top Gupshup Conversation Cloud Alternatives

Peer Discussions

Gupshup Conversation Cloud Reviews and Ratings

Recommended Gartner Insights

About Company

Company Description

Company Details

Reviewer Insights for: Gupshup Conversation Cloud

Performance of Gupshup Conversation Cloud Across Market Features

Gupshup Conversation Cloud Likes & Dislikes

Recommended Gartner Insights

Top Gupshup Conversation Cloud Alternatives

Gupshup Conversation Cloud Reviews and Ratings

1. Vonage Communications APIs

2. Webex Connect

3. Twilio Customer Engagement Platform

Low Code Platform Enables Multi-Channel Bots Yet UI Workflows Could Improve

Supports Over 30 Messaging Channels With Advanced Automation and Multilingual Features

4 Years of Consistent Service with Minimal Downtime and Affordable Solutions

Convenient Communication Management Offset by Sluggish User Interface in Complex Scenarios

Enhanced Customer Engagement Through Accessible Dashboard and Clear Data Insights

4.3

(22 Ratings)

Rating Distribution

Customer Experience

Product Capabilities