Overview
Product Information on Webex Connect
Updated 13th January 2023
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Overall experience with Webex Connect
Audit Manager
3B - 10B USD, Finance (non-banking)FAVORABLE
“Stable Video Calls With Minimal Setup But High Resource Usage and Outdated Design”
The video calling environment is very stable and high quality for a professional work call.
IT
250M - 500M USD, Insurance (except health)CRITICAL
“Integration With Cisco Environment Offers Seamless Conference Room Experience Despite Bugs”
Webex Connect is good. Not too impressive, not something unique. It just does what it's supposed to.
Be prepared to have some compatibility issues when meeting with non-Webex users.
Badges
Gartner Peer Insights recognizes vendors who meet or exceed both the market average Overall Experience and the market average User Interest and Adoption score through a Customers’ Choice distinction.
Communications Platform as a Service
About Company
Company Description
Cisco is a company that specializes in networking technologies, particularly Internet Protocol (IP)-based solutions. It was established in 1984 by a group of computer scientists from Stanford University. As of today, Cisco has a global workforce, continuing to innovate in various fields, notably in routing and switching. Adding to its core business, the company also delves into emerging technologies including home networking, IP telephony, optical networking, security features, storage area networking, and wireless technology. Moreover, Cisco extends its expertise to offer a sweeping range of services such as technical support and advanced services. The company sells its products and services on an enterprise level, to commercial businesses, service providers, and end-users.
Company Details
Company type
Public
Year Founded
1984
Head office location
San Jose, United States
Number of employees
10001+
Annual Revenue
30B+ USD
Website
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A Snapshot of What Matters - Based on Validated User Reviews
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Webex Connect Reviews and Ratings
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- Audit Manager1B-10B USDFinance (non-banking)Review Source
Stable Video Calls With Minimal Setup But High Resource Usage and Outdated Design
The video calling environment is very stable and high quality for a professional work call. - Director Of Human ResourcesGov't/PS/EdEducationReview Source
Centralized Customer Communication and Analytics with Prolonged Support Response Time
It has automation in customer interaction which means it can interact on email, SMS and also other from one single place also I can build the flow as per my need and I can integrate it with other tools easily. - It Associate<50M USDIT ServicesReview Source
Webex Connect Enables Multi-Channel Communication With Visual Workflow Builder Features
Webex Connect is a solid CPaaS platform for managing multi-channel customer communication at scale. It works well for SMS, Whatsapp, and email automation, and the workflow builder makes it easier to design communication journeys without heavy coding. - Senior Security Architect50M-1B USDEnergy and UtilitiesReview Source
In-room interaction and browser access stand out in user experience
Excellent usability and improvements with the inclusion of AI-based functionalities - Senior Executive, Trade Complaince50M-1B USDManufacturingReview Source
Scalable for growing business Powerful automation and workflow builder.
The automation capabilities and workflow builder make it easy to design and manage engagement campaigns.It helps streamline communication processes while improving customer experience and response efficiency.
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