Overview
Product Information on Twilio Customer Engagement Platform
Updated 13th October 2025
What is Twilio Customer Engagement Platform?
Twilio Customer Engagement Platform Pricing
Overall experience with Twilio Customer Engagement Platform
Business Application Manager
250M - 500M USD, Energy and UtilitiesFAVORABLE
“Twilio takes all of the complexity out of communication, offering a comprehensive set of APIs to send and receive messages or calls”
DIGITAL TRANSFORMATION
<50M USD, Services (non-Government)CRITICAL
“Twilio Provides Feature Depth Yet Faces Criticism Over Support and Usability”
About Company
Company Description
Twilio aims to stimulate the creative thinking of developers. The enterprise functions as the user-interface layer for the internet, enabling businesses to create engaging interactions for their users. Offering straightforward tools designed to tackle complex issues, Twilio delivers its services via a developer-centered cloud platform, ensuring global reach and transparent pricing.
Company Details
Company type
Public
Year Founded
2008
Head office location
San Francisco, United States
Number of employees
5001 - 10000
Website
Do You Manage Peer Insights at Twilio?
Access Vendor Portal to update and manage your profile.
Key Insights
A Snapshot of What Matters - Based on Validated User Reviews
Top Twilio Customer Engagement Platform Alternatives
Peer Discussions
Twilio Customer Engagement Platform Reviews and Ratings
- Business Application Manager50M-1B USDEnergy and UtilitiesReview Source
Twilio takes all of the complexity out of communication, offering a comprehensive set of APIs to send and receive messages or calls
Twilio provides all of the tooling necessary to send voice calls, text messages, and emails programmatically, with a robust set of features and options, well-defined documentation, sample code in many languages, and open-source SDKs for easy integration. Cost of service is very reasonable given the complexity removed from the developer side.
Recommended Gartner Insights
This service may contain translations provided by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and noninfringement. Gartner's use of this provider is for operational purposes and does not constitute an endorsement of its products or services.
