Overview
Product Information on Vonage Communications APIs
What is Vonage Communications APIs?
Vonage Communications APIs Pricing
Overall experience with Vonage Communications APIs
“Vonage's User-Friendly APIs and Superior Customer Success Team”
“Just a client with uptime and customer service frustrations”
Badges
Communications Platform as a Service
About Company
Company Description
Vonage, established in 2001, and later acquired by Ericsson in 2022, specializes in enhancing communications to keep global enterprises competitive. The company's key services include unified communications, contact centers, and programmable communications APIs. All these are built on a highly adaptable cloud communications platform to ensure flexibility, intelligence, and personalization. The organization has its head office located in Holmdel, New Jersey.
Company Details
Do You Manage Peer Insights at Ericsson (Vonage)?
Access Vendor Portal to update and manage your profile.
Key Insights
A Snapshot of What Matters - Based on Validated User Reviews
User Sentiment About Vonage Communications APIs
Reviewer Insights for: Vonage Communications APIs
Deciding Factors: Vonage Communications APIs Vs. Market Average
Performance of Vonage Communications APIs Across Market Features
Vonage Communications APIs Likes & Dislikes
Vonage offers extremely intuitive and easy-to-integrate API's, backed by an outstanding customer success team that is always ready to support us.
Decent and real time Dashboard/logs, API was easy to set-up and account rep./sales person has been very responsive.
What I appreciated most was their service and support by the Brazilian sales team, always trying to find the right person to solve our issues, enhance our usage and secure a good deal for both parties.
I haven't experienced any weaknesses with this product.
Uptime issues, customer service response(s) time and ability to dissect and deliver a solution and feeling that our company is just a number to corporate.
For areas needing improvement, I can identify a few: The documentation in certain sections could benefit from more detailed explanations on how specific features work. The US sales team could have a more pro-customer approach, like the Brazilian team. A more intuitive management panel for the video API would be good. Lastly, the pricing is more expensive than other competitors.
Top Vonage Communications APIs Alternatives
Peer Discussions
Vonage Communications APIs Reviews and Ratings
- Chief Executive Officer<50M USDTelecommunicationReview Source
Vonage's User-Friendly APIs and Superior Customer Success Team
The support we've received from Vonage has been outstanding. Our dedicated account manager maintains consistent communication and addresses any issues we encounter almost immediately. The entire Vonage team has been proactive, reliable, and a true partner in helping us achieve our goals. - CHIEF TECHNOLOGY OFFICER<50M USDSoftwareReview Source
How Vonage's Persistent Support Ensured a Successful Migration
We first learned about Vonage at an event while we were still using a competitor's service. The sales team in Brazil provided excellent support, they were always courteous, proactive and committed to understanding our needs to ensure a mutually beneficial agreement. After negotiations, we decided to migrate to Vonage. The migration process, however, presented some complexities due to technical differences to the old provider. We faced integration challenges, but the Brazilian sales team helped us during this phase, acting as a bridge between our team and Vonage's engineering and product teams to guarantee the necessary support. Thanks to this collaboration, we successfully completed the migration and now have 100% of our usage on Vonage's platform. - Chief Information Officer<50M USDMiscellaneousReview Source
Full coverage communication API provider with focus on customer success
Excellent customer service, direct local carrier connections, multiple communication APIs in one service - Partner<50M USDServices (non-Government)Review Source
Overcoming Challenges with Stellar Support: Our Experience
Our contact was incredibly helpful - very responsive and knowledgeable. Given our tight timelines and some of the challenges we faced, having a responsible, attentive point person helped the project go smoothly. It was a tall order to get our client vetted with SMS capabilities online within just a few weeks, but we were able to get everything set up with time to spare, thanks to the support we received from the vendor. - Director of Product<50M USDRetailReview Source
The VOIP partner we wish we had chosen from the start
My overall experience with vonage has been extremely positive: the platform proved to be reliable, well-documented, and perfectly suited to the needs of my VOIP progect