Infobip is a very reliable communication & omnichannel platform with strong product capabilities. Our team used it to automate order management notifications for a leading healthcare distribution group in the UAE, responsible for medical supplies across hospitals and clinics. Objective was to replace all manual order follow-ups and fragmented email/SMS updates with one unified communication layer integrated into their ERP order-to-cash process.

The account manager that we are dealing with is prompt to response. However, as we are working with integration with a new system with Infobip, we are not getting the level of support that we require for integration and we have to move from person to person and integration is delayed. The solution built between Microsoft and Infobip is not able to support our need especially for India country where it is a huge market for us. Support email does not response promptly to our request.