Overview
Product Information on Infobip
Updated 21st March 2024
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Overall experience with Infobip
Manager
<50M USD, SoftwareFAVORABLE
“The service is extensive and has a user-friendly interface, but account management is strictly limited.”
With years of cooperative relationship, the service is stable, the contact points are efficient, and the handling of unforeseen situations and difficulties is also good, making it a trustworthy service.
Director of Marketing
250M - 500M USD, MiscellaneousCRITICAL
“Good but can be better from a technical support perspective.”
The account manager that we are dealing with is prompt to response. However, as we are working with integration with a new system with Infobip, we are not getting the level of support that we require for integration and we have to move from person to person and integration is delayed. The solution built between Microsoft and Infobip is not able to support our need especially for India country where it is a huge market for us. Support email does not response promptly to our request.
About Company
Company Description
Infobip’s programmable, modular, scalable communications platform provides a suite of easy-to-use tools for advanced customer engagement and support, security and authentication. Its broad portfolio of products spans business user solutions, including customer data platform, customer engagement hub, chatbot building platform, and digital-first cloud contact center; developer solutions, including a full suite of APIs for voice, SMS, RCS, email, chat apps and OTT messaging services; and telco solutions, including messaging firewalls, SMS and RCS messaging services, and identity/authentication services. Infobip supports the widest range of communications channels possible, and has more than 800 direct operator network connections globally. Alongside its CPaaS and SaaS solutions, Infobip offers professional services and consultancy. Its global presence, with offices in more than 75 countries across 6 continents including North America, is complemented by local support capabilities.
Company Details
Company type
Private
Year Founded
2006
Head office location
London, United Kingdom
Number of employees
1001 - 5000
Annual Revenue
1B-3B USD
Website
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- Manager<50M USDSoftwareReview Source
The service is extensive and has a user-friendly interface, but account management is strictly limited.
With years of cooperative relationship, the service is stable, the contact points are efficient, and the handling of unforeseen situations and difficulties is also good, making it a trustworthy service. - VP, Software Development50M-1B USDBankingReview Source
Clear Support Guidance Facilitates Handling Errors in Critical Business Processes
We have experienced a good support provided by the vendor as we use the service for critical process such as onboarding and transaction processing - Marketing Manager50M-1B USDServices (non-Government)Review Source
Stakeholder Support Noted For Speed But Product Interface Requires More Intuitive Design
Pre and post service is very good. Account managers are very responsive and efficient. Implementations were guided through closesly with all stakeholders flawlessly. - IT Manager<50M USDIT ServicesReview Source
Product Functionality Dominates Experience While Affordability and Billing Raise Concerns
We have been working with Infobip for well over 5 years now and we have had nothing but amazing service, specifically with our account manager Shaun. The product in terms of functionality is the "Rolls Royce" of our industry. Myself as a project manager wouldn't use any other system for our clients if it weren't for a budget constraint from our client. - IT Manager10B+ USDManufacturingReview Source
Great collaboration and wide array of messaging options
The team is paying attention a lot. Whenever we have questions they make sure they get addressed properly. Service is reliable so far, provide a wide portfolio
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