• HOME
  • CATEGORIES

    • CATEGORIES

    • Browse All Categories
  • FOR VENDORS

    • FOR VENDORS

    • Log In to Vendor Portal
    • Get Started
  • REVIEWS

    • REVIEWS

    • Write a Review
    • Product Reviews
    • Vendor Directory
    • Product Comparisons
  • GARTNER PEER COMMUNITY™
  • GARTNER.COM
  • Community GuidelinesListing GuidelinesBrowse VendorsRules of EngagementFAQPrivacyTerms of Service
    ©2026 Gartner, Inc. and/or its affiliates.
    All rights reserved.
  • Categories

    • Loading categories...

      Browse All Categories

      Loading markets...

  • For Vendors

    • Log In to Vendor Portal 

    • Get Started 

  • Write a Review

Join / Sign In
  1. Home
  2. /
  3. HID Location Services
Logo of HID Location Services

HID Location Services

byHID
in Indoor Location Services
4.5

Overview

Product Information on HID Location Services

Updated 13th October 2025

What is HID Location Services?

HID Location Services is a software designed to enable organizations to monitor and manage the real-time location of assets and personnel within facilities. It utilizes a combination of Bluetooth Low Energy and other sensor technologies to collect location data and facilitate automated workflows. The software assists businesses by providing tools for space utilization analysis, safety compliance, and resource optimization. It supports event-based alerts, reporting, and analytics to address challenges related to operational visibility and security. HID Location Services integrates with existing access control systems to enhance situational awareness and streamline processes related to tracking and management in enterprise environments.

HID Location Services Pricing

HID Location Services software uses a subscription-based pricing model with fees determined by the number of monitored devices or users and the required feature set. Pricing may vary depending on deployment size, selected functions, and service level agreements, with options for enterprise-scale customizations.

Overall experience with HID Location Services

SOFTWARE ENGINEER
50M - 250M USD, Services (non-Government)
FAVORABLE

“HID Location Services For Positive And Secure Work Environments.”

4.0
Feb 3, 2023
HID Location Services are real time location system for visibility, control and robust asset management. Using HID location systems workflow management, asset tracking, reduce bottleneck for people movement and it propels safer workplace, increased security and optimized efficiency. HID provides actionable data using its location service for strategic desicions.
SR. ANALYST
10B - 30B USD, IT Services
CRITICAL

“HID has been in the market for a long time so they know what they are doing”

3.0
May 16, 2022
HID is a good intro level type tool for physical location devices and the like as it has been around for a while but they are not the best option out there. HID has simple to use products but they are rarely turnkey when you actually go to use it.

About Company

Company Description

Updated 20th December 2023

HID Global is a company that specializes in identity solutions, operating in over 100 countries. The company's core focus is on creating secure access to both physical and digital places. With the use of their technology, over 2 billion items in need of identification, verification and tracking are connected. HID Global's solutions are utilized in various institutions including governments, universities and hospitals, facilitating safe transactions and productive work environments. The company, an ASSA ABLOY Group brand, operates internationally with over 4,000 employees located around the world, with its headquarters in Austin, Texas.

Company Details

Updated 26th February 2025
Company type
Private
Year Founded
1991
Head office location
Austin, United States
Number of employees
1001 - 5000
Website
http://www.hidglobal.com

Do You Manage Peer Insights at HID?

Access Vendor Portal to update and manage your profile.

Key Insights

A Snapshot of What Matters - Based on Validated User Reviews

Reviewer Insights for: HID Location Services
Deciding Factors: HID Location Services Vs. Market Average
Performance of HID Location Services Across Market Features

HID Location Services Likes & Dislikes

Like

HID location smart building service for real time people, property and security information effortlessly. HID service not only include for infrastructure organizations but also to hospitality and health care services.

Like

I do like the brand recognition that they have. HID has been in the market for a long time and people have likely heard or seen their products before so you know they have been in the industry for a long time and are not a fly-by-night company looking to make a quick buck. I do like the simplicity HID has to manage their key FOBs so you can have hundreds in your environment but can manage and keep the internal security codes safe no matter where the devices are. HID is also very simple to roll out as you just put in the electronic locks by the doors, hand out the key FOBs and off you go. You don't have to be a tech guru in order to use this.

Like

Availability of Sales & Support team is phenomenal. Sales & Engineering team willingness to adjust to our needs in a challenging vertical.

Dislike

HID Location services should improve its vendor response mechanisms and end to end training material to reduce learning effort.

Dislike

I am not a fan of HID's expensive pricing. They are not cheap and I know their competitors offer a version that is a fraction of the cost. HID will say they are using the latest cutting edge technology but they do spend a lot in marketing so I am sure that is why their pricing structure is what it is. HID also doesn't have a way to buy their product that is not in bulk. You must buy HID products in QTY's of 50, 100, 200, etc. You cannot just add on a random number which leads to buying more products than you really use and this can lead to budget waste. HID doesn't do a good job staying on government contracts so if you need to procure HID on a contract vehicle, this will be a challenge. They don't have a ton of options to be on a contract which leads to their pricing being higher than their competiton.

Dislike

Challenges with some of our internal views - that the product is out of date or too expensive. (not HID's problem)

Top HID Location Services Alternatives

Logo of Sewio RTLS
1. Sewio RTLS
4.5
(233 Ratings)
Logo of Cisco Spaces
2. Cisco Spaces
4.5
(148 Ratings)
Logo of Zebra MotionWorks
3. Zebra MotionWorks
4.4
(69 Ratings)
View All Alternatives

Peer Discussions

HID Location Services Reviews and Ratings

4.5

(35 Ratings)

Rating Distribution

5 Star
66%
4 Star
23%
3 Star
11%
2 Star
0%
1 Star
0%
Why ratings and reviews count differ?

Customer Experience

Evaluation & Contracting

4.5

Integration & Deployment

4.6

Service & Support

4.6

Product Capabilities

4.5

Filter Reviews
Sort By:
Most helpful
Last 12 Months
Star Rating
Reviewer Type
Reviewer's Company Size
Reviewer's Industry
Reviewer's Region
Reviewer's Job Function
  • SOFTWARE ENGINEER
    50M-1B USD
    Services (non-Government)
    Review Source

    HID Location Services For Positive And Secure Work Environments.

    4.0
    Feb 3, 2023
    HID Location Services are real time location system for visibility, control and robust asset management. Using HID location systems workflow management, asset tracking, reduce bottleneck for people movement and it propels safer workplace, increased security and optimized efficiency. HID provides actionable data using its location service for strategic desicions.
  • Turnaround Technology Associate
    10B+ USD
    Manufacturing
    Review Source

    Overall, a wonderful experience with HID products. Excited for the future.

    5.0
    Oct 31, 2022
    Overall, a wonderful experience with HID products. Though we started out 'rocky' it's been much improved over the last 2 years.
  • INVESTMENT BANKING ANALYST
    50M-1B USD
    Banking
    Review Source

    Location and security efficiency

    5.0
    Oct 10, 2022
    Great product to enhance the security of our facility. Additionally, easily scalable as our employee count and facility grow in tandem. We are able to when when employees are still in the facility or when they have left by checking their badge history which is very helpful in making sure the facility is securely locked down at night.
  • Analyst
    50M-1B USD
    Services (non-Government)
    Review Source

    Affordable location service software with advance customer service

    5.0
    Jun 26, 2022
    We were looking for a solution to get the live tracking status of our valuable assets without compromising privacy and security. HID Location Services is one of the best software out there that's doing this job without compromising the security. The platform is well designed and easily accessible to all the associates of our team.
  • SR. ANALYST
    10B+ USD
    IT Services
    Review Source

    HID has been in the market for a long time so they know what they are doing

    3.0
    May 16, 2022
    HID is a good intro level type tool for physical location devices and the like as it has been around for a while but they are not the best option out there. HID has simple to use products but they are rarely turnkey when you actually go to use it.
Showing Result 1-5 of 35

Recommended Gartner Research

  • Market Guide for Indoor Location Services

Gartner Peer Insights content consists of the opinions of individual end users based on their own experiences, and should not be construed as statements of fact, nor do they represent the views of Gartner or its affiliates. Gartner does not endorse any vendor, product or service depicted in this content nor makes any warranties, expressed or implied, with respect to this content, about its accuracy or completeness, including any warranties of merchantability or fitness for a particular purpose.

This site is protected by hCaptcha and its Privacy Policy and Terms of Use apply.


Software reviews and ratings for EMMS, BI, CRM, MDM, analytics, security and other platforms - Peer Insights by Gartner
Community GuidelinesListing GuidelinesBrowse VendorsRules of EngagementFAQsPrivacyTerms of Use

©2026 Gartner, Inc. and/or its affiliates.

All rights reserved.