IBM Application Implementation Services

Two of CooperVision’s core values relate to dedication and partnership. Dedication requires us to bring expertise, focus and determination to everything we do and to not quit until the job is done right defined by our customers, patients and ourselves. As partners, we are committed to building strong relationships through honesty, candor, trust and respect. A team built with this relationship backdrop can achieve far more than we can on our own. We entered into our business relationship with the belief (built through sales cycle evaluations and references) that there was a solid alignment between our company cultures relative to these core values. Using staffing as an example, collectively, we have more than 125 individuals working together toward our shared program outcomes. It’s a distinct challenge to bring a team of that size together and get every resource selection right, each time. IBM has consistently brought forward resources that are competent and confident in the required skills and we expect that. But, it has been equally important in our staffing process to ensure that the cultural fit is made as well. We’ve used these values to pre-screen resources which has improved our initial cycle time to staff the team but also overall retention on the program. Thinking beyond the staffing example, there are natural points in the timeline where team stress increases. i.e. Design sign-off, the start of test cycles, data conversions, etc. As deadlines come more into focus, stress increases. The shared values have generally reduced team stress by helping to remain open and approachable during high stress phases. Using them as guideposts, our project and program leadership have also been able to identify issues quickly (because they stand out) and course correct timely.

Strong in ERP / PeopleSoft requirements, fit-gap and design. Effective working environment in ERP technical and development areas. Excellent ERP change management and communication knowledge, experience and skills.

They provided plenty of resources and were committed to the project. The main issue was internal turnover that led to changing key personnel on project and being one of first to market let to trial and error often to fix things.

Experienced team with good knowledge and understanding of the product. Worked very collaboratively

Strong strategic partner with global implementation experience. Able to flex resources up and down as project phases changed. Strong technical acumen.