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Product Information on IBM Netcool Operations Insights (NOI)
Updated 13th October 2025
What is IBM Netcool Operations Insights (NOI)?
IBM Netcool Operations Insights (NOI) Pricing
Overall experience with IBM Netcool Operations Insights (NOI)
Senior Advisor
500M - 1B USD, TelecommunicationFAVORABLE
“Netcool is stable but challenging to configure advanced features.”
Netcool software performs adequately for its role in event collection. We have not been able to do much with enrichment and automation due to lack of expertise transfer from IBM. They also are not adept at building long term relationships with innovative customers and prefer a transactional approach unless you are a tier one provider. The software also requires a lot of maintenance once installed.
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Company Description
IBM is a well-established entity focused on technology and development. The primary mission revolves around fostering technological growth and enhancing infrastructure, achieved through focused developments and consulting services. By encouraging inventiveness and innovation, it is geared towards facilitating the transition of theoretical ideas into practical realities, thus improving global functionalities. IBM brings about transformation by creating advanced solutions that reshape and redefine the world.
Company Details
Company type
Public
Year Founded
1911
Head office location
Armonk, New York, United States
Number of employees
10001+
Annual Revenue
30B+ USD
Website
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- Senior Advisor50M-1B USDTelecommunicationReview Source
Netcool is stable but challenging to configure advanced features.
Netcool software performs adequately for its role in event collection. We have not been able to do much with enrichment and automation due to lack of expertise transfer from IBM. They also are not adept at building long term relationships with innovative customers and prefer a transactional approach unless you are a tier one provider. The software also requires a lot of maintenance once installed. - NOC Manager50M-1B USDTelecommunicationReview Source
Best-in-class tool for Telco Ops, but demands time and deeper knowledge to better explore
IBM NOI is a well consolidated product for Telecommunications' Operations. It has great capabilities and flexibility to implement and provision correlation policies and covers all the necessary ground for operations awareness. Thus, my opinion is that IBM should do a more specific coaching with the carriers to get deeper on real-life scenario and suggest a better usage of the whole range of features that the product has to offer. The feeling is that we have a good implementation, navegating through many features, but it could be much more explored. Upgrading from Netcool to NOI was a 12 week project, but with good overall result. - CIO - Enterprise Business & Networks10B+ USDTelecommunicationReview Source
Strong Product and Solution, Implementation to be user friendly
successful and good experience in the implementation of NOI as unified fault management for our networks, across mobile, fixed line and transmission domains - Manager Architect Operations OSS10B+ USDTelecommunicationReview Source
nearly fully satisfied with IBMs OSS Core Applications
nearly fully satisfied, fully satisfied. With IBMs OSS applications we are operating all our services and networks and managing ~ 4 mio customers. In general IBM has to shorten the time to bring new features, e.g. cognitive analytics to run in big environments. - Head of OSS & System50M-1B USDTelecommunicationReview Source
Implementation is tough but there is always a way
Technical team is well equip with technology updates which manage to guide us through some tough decision.
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