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  3. IBM SAP SuccessFactors Services
Logo of IBM SAP SuccessFactors Services

IBM SAP SuccessFactors Services

byIBM
in SAP SuccessFactors Service Providers (Transitioning to Cloud ERP Services)
5.0

Overview

Service Information on IBM SAP SuccessFactors Services

Updated 13th October 2025

What is IBM SAP SuccessFactors Services?

IBM SAP SuccessFactors Services is a service designed to assist businesses in implementing and optimizing SAP SuccessFactors software for human capital management. The service focuses on deploying, configuring, and integrating the SAP SuccessFactors suite, which includes modules for employee experience management, payroll, performance, recruitment, and learning management. By leveraging this service, organizations can streamline HR processes, improve workforce insights, and enhance user engagement with the software. IBM SAP SuccessFactors Services addresses challenges associated with digital transformation in HR, offering guidance, best practices, and ongoing support to enable effective use of the SAP SuccessFactors software for managing employee lifecycle and organizational HR operations.

IBM SAP SuccessFactors Services Pricing

IBM SAP SuccessFactors Services is structured as a service offering with pricing typically based on the scope and complexity of customer requirements, including factors such as deployment, customization, integration, support, and ongoing management. The service may be priced through fixed-fee projects, time and materials, or managed service agreements, with costs varying according to usage levels and the extent of consulting and support provided.

Overall experience with IBM SAP SuccessFactors Services

AUDIT MANAGER
250M - 500M USD, Healthcare and Biotech
FAVORABLE

“IBM's SAP SuccessFactors Partner: Providing Expert Services and Support”

5.0
Jan 3, 2025
IBM is a renowned SAP SuccessFactors partner that provides excellent services and prompt response to any query raised during routine use. Their team is well trained and quick responsive. Their expertise spans modules like employee central and learning management system, ensuring seamless system migration and compliance. They are providing a tailored made training programme as per our requirements.
Chief of IT Department
250M - 500M USD, Manufacturing
CRITICAL

“The experience of IBM is not as good as they advertise”

2.0
Apr 5, 2018
The performance of the vendor didn't accomplished the expectations. They don't really know all the functionalies of SSFF and the integration with SAP. They don't know the product gaps.

About Company

Company Description

Updated 15th January 2024

IBM is a well-established entity focused on technology and development. The primary mission revolves around fostering technological growth and enhancing infrastructure, achieved through focused developments and consulting services. By encouraging inventiveness and innovation, it is geared towards facilitating the transition of theoretical ideas into practical realities, thus improving global functionalities. IBM brings about transformation by creating advanced solutions that reshape and redefine the world.

Company Details

Updated 15th January 2024
Company type
Public
Year Founded
1911
Head office location
Armonk, New York, United States
Number of employees
10001+
Annual Revenue
30B+ USD
Website
http://www.ibm.com

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Key Insights

A Snapshot of What Matters - Based on Validated User Reviews

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Peer Discussions

IBM SAP SuccessFactors Services Reviews and Ratings

5.0

(4 Ratings)

Rating Distribution

5 Star
50%
4 Star
25%
3 Star
0%
2 Star
25%
1 Star
0%
Why ratings and reviews count differ?

Customer Experience

Evaluation & Contracting

3.3

Planning & Transition

4.0

Delivery & Execution

4.3

Service Capabilities

4.5

Filter Reviews
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  • AUDIT MANAGER
    50M-1B USD
    Healthcare and Biotech
    Review Source

    IBM's SAP SuccessFactors Partner: Providing Expert Services and Support

    5.0
    Jan 3, 2025
    IBM is a renowned SAP SuccessFactors partner that provides excellent services and prompt response to any query raised during routine use. Their team is well trained and quick responsive. Their expertise spans modules like employee central and learning management system, ensuring seamless system migration and compliance. They are providing a tailored made training programme as per our requirements.
  • Director - IT
    10B+ USD
    Consumer Goods
    Review Source

    Excellent Partnership and Delivery

    5.0
    Feb 1, 2021
    Team fully worked through all phases, had a successful Startup, and please the business with the solution.
  • Chief of IT Department
    50M-1B USD
    Manufacturing
    Review Source

    The experience of IBM is not as good as they advertise

    2.0
    Apr 5, 2018
    The performance of the vendor didn't accomplished the expectations. They don't really know all the functionalies of SSFF and the integration with SAP. They don't know the product gaps.
  • HR Business Partner
    50M-1B USD
    Healthcare and Biotech
    Review Source

    Smooth and Easy Integration, Good Service

    4.0
    May 4, 2018
    Easy to work with. This was a small integration with only 3 licensed users. Integration was smooth, and service was as expected.
Showing Result 1-4 of 4

Recommended Gartner Insights

  • Market Guide for SAP SuccessFactors Service Providers (Transitioning to Cloud ERP Services)
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Reviewer Insights for: IBM SAP SuccessFactors Services
Performance of IBM SAP SuccessFactors Services Across Market Features

IBM SAP SuccessFactors Services Likes & Dislikes

Like

Likes: 1) User centric design making the interface intuitive and easy to navigate. 2) Their service and support is quick. 3) Support staff is expert in AI driven analytics and integration.

Like

The look and feel.

Like

User Interface and Ease to Understand and Use

Dislike

Dislike: 1) Its services and support are expansive to afford. 2) Certain modules are difficult to customise. 3) Transferring databases from legacy systems is a time consuming process.

Dislike

SuccessFactors doesn't integrate perfectly with SAP.

Dislike

Limitations versus custom solutions we have with other solutions. This is also a positive though to standardize approach and not make more complex than it needed to be.