Overview
Product Information on Identity Security Cloud
What is Identity Security Cloud?
Identity Security Cloud Pricing
Overall experience with Identity Security Cloud
“Highly capable IGA tool with many potential automation features. ”
“Product shines despite lackluster professional services”
Badges
Identity Governance and Administration
About Company
Company Description
SailPoint is a company that focuses on identity security for businesses, with an emphasis on utilizing artificial intelligence and machine learning. The firm automates the supervision and regulation of access, ensuring identities and resources are correctly linked. It offers an identity platform that integrates with pre-existing systems and workflows, offering a comprehensive view into all identities and their access. SailPoint’s identity solution adapts to the size, speed, and environmental needs of enterprises. The company assists enterprises globally to establish a foundation based on identity security.
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A Snapshot of What Matters - Based on Validated User Reviews
User Sentiment About Identity Security Cloud
Reviewer Insights for: Identity Security Cloud
Performance of Identity Security Cloud Across Market Features
Identity Security Cloud Likes & Dislikes
(2022 original review) - The best part about this product is it's ability to act as a central identity management platform; hosting all identity attributes from various connected sources. It can easily transform and parse data for use in other tools. One of the main use-cases is taking data from an HR management tool, creating an identity based on available attributes, and automatically provisioning the user in Active Directory. This includes email, home directory, phone number, manager, etc. If a data source exists and there's an available attribute, IDN can automate it. (2026 update) - It's just simply versatile. With a bit of API, scripting, and Java knowledge, you can dynamically connect this this product to almost anything. Leverage it to automate provisioning, access reviews, and automated identity actions. As of today, it's saving us about 160 hours per month of manual work (i.e., because we were able to automate that much with it).
the workflows and the ease of use for the people using it
For IIQ: The flexibility of the tool to adjust to specific niche needs and use cases through the development of custom rules, plug-ins, and other extensions or changes, even going so far as to implement custom Java classes to accomplish key requirements, and to do so without breaking supportability from vendor.
(2022 original) - The web interface leaves much to be desired. Until very recently, the ability to sort only existed in the search area and a few of the admin areas. The ability to quickly and intuitively see configuration settings (this is within the Admin portion of the tool) is lacking. It feels like SailPoint makes a great demo product, but one that is tedious and click-centric to manage within the UI/web portal. (2026 update) - The UI has all changed considerably. It's much improved from a few years ago. If you know where to look, the data is available. They've also included MUCH more functionality through the UI and made it easier to perform many functions that were previously only available using Postman and API calls. That said, the demo-focused UI is still my biggest dislike with this product.
right now the only dislikes i have about the product are the in house professionnal services our internal expert knew more on how do do thiings then they did
For IdentityIQ: The UI has a number of areas where it can be improved. The inability to have multiple tabs open is a constant annoyance, and while the UI can be customized in many ways, doing so involves a lot of work to surface critical information, and the overall design of the UI is largely fixed past adding rows or columns. Scalability is very good for the most part, but some critical areas have poor optimization and in areas where it is difficult or impossible to optimize or configure from the client side without major steps being required. A lack of flexibility on the administrative side is frustrating as well - it's challenging to impossible in some scenarios to provide minimum necessary access, and certain areas require full administrative access to see any information at all, forcing workarounds to be created.
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Peer Discussions
Identity Security Cloud Reviews and Ratings
- Manager, IT Security and Risk Management1B-10B USDInsurance (except health)Review Source
Highly capable IGA tool with many potential automation features.
2022 (original review) - From an administrator perspective, IdentityNow is certainly capable of LOTS of organizational use-cases surrounding the IAM space. Overall, the tool has the potential to be hugely helpful with scaling automated provisioning and de-provisioning of identities, AND providing the ability to audit access. 2026 (updated review) - SailPoint has clearly improved the product. Both by making it easier to use and by adding new capabilities. We have also witnessed a shift in their customer relations and professional services. While initially, it was difficult to have a good relationship with SailPoint, they have dramatically improved and now provide what I would consider top tier customer service. They're now my favorite vendor to work with. - Executive Advisor10B+ USDHealthcare and BiotechReview Source
IdentityIQ supports flexibility and delivers, but needs careful planning and experience to work for the most complex scenarios.
Reviewing for Identity Security Cloud IdentityIQ - Overall has been a positive experience - the tool is flexible and while it requires developer time and experience, once properly configured and customized it has been able to meet nearly every business requirement that has come up. - Manager, IT Security and Risk Management1B-10B USDHealthcare and BiotechReview Source
Customer Engagement and Technical Expertise Shape SailPoint Project Outcomes
My overall experience with our SailPoint partner is exceptional because of the people that make up SailPoint, from the customer success team to the helpdesk team, to the technical experts, and to those at the very top like the founder and CEO, who genuinely listens to the voice of the customer and who seeks out engaging with SailPoint's customer base when hosting the annual Navigate conference. He is there, he is visible, he is committed to his customers, to the identity space, and the icing on the cake is that there is no pretense, none. We have had our customer success manager since our implementation, over 3 years now. She is our partner and is someone who time and time again is there for us, is super responsive, gets eyes on our issues like the speed of light when we reach out to her, clearly, she is highly respected and connected because she makes things quickly happen. She listens to our feedback for opportunities for improvement related to the product or other areas and takes those back to the respective SailPoint teams. Team has been a constant in our SailPoint journey. We have also built relationships with some key technical experts in their architecture space. They know my team members by name. They have become like extended family to us. - Director of ITGov't/PS/EdEducationReview Source
SailPoint Identity Security Cloud (ISC) Provides a Robust Platform for IGA and Beyond
Our overall experience has been excellent. After evaluating leading products in the IDaaS IGA market, we consistently found ourselves coming back to SailPoint Identity Security Cloud (ISC). Based on our research and hands-on proof of concepts, it is the most feature-rich and mature offering in the IDaaS space. SailPoint provides extensive documentation - now more accessible than ever with Harbor Pilot AI - along with strong training resources and an active, helpful community support portal. Their Gold Support package delivers significant value, particularly through the tenant onboarding program, which guides customers through everything from authoritative source configuration and on-premises Active Directory connectivity to CIEM connector setup and advanced features like access intelligence for creating and refining roles. The availability of "Ask an Architect" sessions, go-live support, and access to the annual Navigate conference further enhances the overall experience. We're excited to be SailPoint customers and look forward to everything we'll be able to achieve with SailPoint ISC. - IT Security & Risk Management Associate10B+ USDManufacturingReview Source
Great IGA foundation with powerful workflow automation and API extensibility
Overall, my experience with SailPoint ISC has been positive from a developer perspective. It offers solid identity governance capabilities and good extensibility via APIs/workflows and integrations, while the SaaS model reduces operational overhead. There are some pain points that are being addressed, such as Machine Identity Security features and Certifications, but I am satisfied with the communication and pace of the updates and am confident these issues will be ironed out soon.