Overview
Product Information on Indra Customer Management System(InCMS)
What is Indra Customer Management System(InCMS)?
Indra Customer Management System(InCMS) Pricing
Overall experience with Indra Customer Management System(InCMS)
“Implementation was a somehow complex but set objectives was achieved”
“Implementation was difficult and it took a long time for the system to stabalize”
About Company
Company Description
Indra is a global technology and consulting company that serves as a technological ally for core business processes worldwide. The company excels in delivering exclusive solutions in distinct segments within the Transport and Defence markets. It also stands as a pivotal entity in Digital Transformation and Information Technologies. An associated business, Minsait, reflects Indra's influence in Spain and Latin America. The underlying business model of Indra relies on a broad spectrum of unique products. These products are developed with a high-value, end-to-end and high innovation approach. The company, having a considerable workforce, maintains a local presence in numerous countries worldwide and operates in an even larger number of countries.
Company Details
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Key Insights
A Snapshot of What Matters - Based on Validated User Reviews
Reviewer Insights for: Indra Customer Management System(InCMS)
Performance of Indra Customer Management System(InCMS) Across Market Features
Indra Customer Management System(InCMS) Likes & Dislikes
The data analytics and the business intelligence (Pentaho)
Very suitable for energy business
Controls
Numerous clicks to get certain tasks done. My end users complained about this in the early days of using the product.
Not very user friendly and old technology
CRM does not have all functionalites
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Peer Discussions
Indra Customer Management System(InCMS) Reviews and Ratings
- General Manager ICT Governance & Project1B-10B USDEnergy and UtilitiesReview Source
Implementation was a somehow complex but set objectives was achieved
The implementation has helped us reduce the commercial cycle dramatically, improved customer care, and improved debt management which has resulted in improved revenue - Chief Systems AnalystGov't/PS/EdEnergy and UtilitiesReview Source
The implementation was very challenging and sometimes we had to change strategies
Deadlines and milestones are very difficult to achieve. However the desired outputs are achieved but sometimes by changing strategies. - I.T. Manager<50M USDEnergy and UtilitiesReview Source
Successful implementation, functionalities have met expectations
he implementation was very satisfactory, achieving an excellent performance with end users, the area of computer technology together with the provider - Director de Sistemas de Información y TeGov't/PS/EdEnergy and UtilitiesReview Source
Implementation was not easy, but well planned and controlled.
It was a good implementation, completed successfully without affecting the operation, and inside the budget of the project. - CIOGov't/PS/EdEnergy and UtilitiesReview Source
Implementation was difficult and it took a long time for the system to stabalize
Worked well: Improvement in billing and collection processes Not worked well: Slow support response