Name: Indra Customer Management System(InCMS)
Rating: 3.9 (7 reviews)

Overview

Product Information on Indra Customer Management System(InCMS)

Updated 13th October 2025

What is Indra Customer Management System(InCMS)?

Indra Customer Management System (InCMS) is a software designed to support organizations in managing customer interactions and related processes across multiple channels. The software provides functionalities such as customer data management, billing, service provisioning, and case management. InCMS aims to consolidate customer information, automate workflow processes, and streamline operations in order to address challenges related to customer engagement and operational efficiency. It supports integration with external systems, enables data analysis, and offers tools for monitoring service quality and performance. The software is utilized in sectors such as utilities and telecommunications to facilitate comprehensive customer relationship management and operational support.

Overall experience with Indra Customer Management System(InCMS)

General Manager ICT Governance & Project

1B - 3B USD, Energy and Utilities

FAVORABLE

“Implementation was a somehow complex but set objectives was achieved”

4.0

Mar 28, 2018

The implementation has helped us reduce the commercial cycle dramatically, improved customer care, and improved debt management which has resulted in improved revenue

CIO

Gov't/PS/ED <5,000 Employees, Energy and Utilities

CRITICAL

“Implementation was difficult and it took a long time for the system to stabalize”

3.0

Mar 10, 2017

Worked well: Improvement in billing and collection processes Not worked well: Slow support response

About Company

Company Description

Indra is a global technology and consulting company that serves as a technological ally for core business processes worldwide. The company excels in delivering exclusive solutions in distinct segments within the Transport and Defence markets. It also stands as a pivotal entity in Digital Transformation and Information Technologies. An associated business, Minsait, reflects Indra's influence in Spain and Latin America. The underlying business model of Indra relies on a broad spectrum of unique products. These products are developed with a high-value, end-to-end and high innovation approach. The company, having a considerable workforce, maintains a local presence in numerous countries worldwide and operates in an even larger number of countries.

Company Details

Company type

Private

Head office location

Madrid, Spain

Number of employees

10001+

Website

http://www.indracompany.com

Do You Manage Peer Insights at Indra?

Access Vendor Portal to update and manage your profile.

Key Insights

A Snapshot of What Matters - Based on Validated User Reviews

Reviewer Insights for: Indra Customer Management System(InCMS)

Performance of Indra Customer Management System(InCMS) Across Market Features

Indra Customer Management System(InCMS) Likes & Dislikes

The data analytics and the business intelligence (Pentaho)

Very suitable for energy business

Controls

Numerous clicks to get certain tasks done. My end users complained about this in the early days of using the product.

Not very user friendly and old technology

CRM does not have all functionalites

Top Indra Customer Management System(InCMS) Alternatives

Peer Discussions

Indra Customer Management System(InCMS) Reviews and Ratings

Recommended Gartner Insights

Market Guide for Utility Customer Information Systems

1B-10B USD

Energy and Utilities

Review Source

Implementation was a somehow complex but set objectives was achieved

Chief Systems Analyst

Gov't/PS/Ed

The implementation was very challenging and sometimes we had to change strategies

Apr 3, 2018

Deadlines and milestones are very difficult to achieve. However the desired outputs are achieved but sometimes by changing strategies.

I.T. Manager

<50M USD

Successful implementation, functionalities have met expectations

5.0

Feb 28, 2018

he implementation was very satisfactory, achieving an excellent performance with end users, the area of computer technology together with the provider

Director de Sistemas de Información y Te

Implementation was not easy, but well planned and controlled.

It was a good implementation, completed successfully without affecting the operation, and inside the budget of the project.

Overview

Product Information on Indra Customer Management System(InCMS)

What is Indra Customer Management System(InCMS)?

Indra Customer Management System(InCMS) Pricing

Overall experience with Indra Customer Management System(InCMS)

“Implementation was a somehow complex but set objectives was achieved”

“Implementation was difficult and it took a long time for the system to stabalize”

About Company

Company Description

Company Details

Key Insights

A Snapshot of What Matters - Based on Validated User Reviews

Reviewer Insights for: Indra Customer Management System(InCMS)

Performance of Indra Customer Management System(InCMS) Across Market Features

Indra Customer Management System(InCMS) Likes & Dislikes

Top Indra Customer Management System(InCMS) Alternatives

Peer Discussions

Indra Customer Management System(InCMS) Reviews and Ratings

Recommended Gartner Insights

About Company

Company Description

Company Details

Reviewer Insights for: Indra Customer Management System(InCMS)

Performance of Indra Customer Management System(InCMS) Across Market Features

Indra Customer Management System(InCMS) Likes & Dislikes

Top Indra Customer Management System(InCMS) Alternatives

Indra Customer Management System(InCMS) Reviews and Ratings

Implementation was a somehow complex but set objectives was achieved

The implementation was very challenging and sometimes we had to change strategies

Successful implementation, functionalities have met expectations

Implementation was not easy, but well planned and controlled.

Implementation was difficult and it took a long time for the system to stabalize

3.9

(7 Ratings)

Rating Distribution

Customer Experience

Product Capabilities

1. Utilities Customer Care & Billings (CC&B)

2. efluid

3. Smartflex CIS