Indra Customer Management System(InCMS) Alternatives

Utility Customer Information Systems

Considering alternatives to Indra Customer Management System(InCMS)? See what this market Indra Customer Management System(InCMS) users also considered in their purchasing decision. When evaluating different solutions, potential buyers compare competencies in categories such as evaluation and contracting, integration and deployment, service and support, and specific product capabilities.

Check out real reviews verified by Gartner to see how Indra Customer Management System(InCMS) compares to its competitors and find the best software or service for your organization.

Reviewed in Last 12 Months

How Alternatives Are Selected

1. Utilities Customer Care & Billings (CC&B)

4.5

First, an overall caveat that we are still implementing the solution and plan to go live in May of 2018, so my feedback is specific to implementation. Especially within the Utility GBU, we've been very, very happy with the support we've received from Oracle development. We've also had occasion to bring in what are referred to as "black belts" who have access to many areas of Oracle and that was a good experience, helping us work through some tough technical issues. When we need help outside of the Utility GBU the response is slower and requires more work on our part, but I wouldn't say more so than any other vendor I've had in the past. I also appreciate Oracle's use of customer groups to inform the product. We even had that product managers out for a couple of days during the project to provide feedback on functionality gaps and "wish list" items. We've been very happy with the feature completeness of the product and have very few customizations, which is evidence of a very mature product. CC&B, MDMS, SOM, SGG, DataRaker and OPower have been very good for us. ODM needs to add some features particularly around the device management lifecycle (Out of the box reporting for meter sampling, more structure around receiving stock), which I think will come with time. OUA has been challenging to implement and run, but really beats the alternative of creating a custom data warehouse.Read all insights and reviews for Utilities Customer Care & Billings (CC&B)

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2. efluid

4.5

Implementation was long and more complex that we had tought. But the product works fine and users are very happy with it.Read all insights and reviews for efluid

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3. Net@Suite

4.5

Engineering has been our main supplier for several years and we are very satisfied, even of the product Net@SIU Read all insights and reviews for Net@Suite

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4. UMAX

4.8

Itineris has proven to be a true partner in all aspects of the relationship. Recently we renewed our contract with Itineris until 2022 with likely extension until 2025 (+7 years). ALM en roadmap strategy is joint effort.Read all insights and reviews for UMAX

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5. Smartflex CIS

By Open Intelligence

5

we are very pleased to have Open as our technology solutions provider, as it enables us to collaborate closely to drive the growth and success of our business Read all insights and reviews for Smartflex CIS

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6. SAP Customer Relationship and Billing-CR&B

By SAP

4.1

SAP is on of the largest tech companies in the world and their product maintains the quality to be the market leader.Read all insights and reviews for SAP Customer Relationship and Billing-CR&B

Where Indra Customer Management System(InCMS) Scored Higher

Better at service and support
Easier to integrate and deploy

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7. Fluentgrid CIS

4.3

Overall IT costs have been brought down with an increased revenue. mPower CIS is user friendly and easy to use.Read all insights and reviews for Fluentgrid CIS

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8. Mecoms

4.1

Ferranti has a high capacity to execute, seems to have problems to find competent partners in the energy sector. Read all insights and reviews for Mecoms

Where Indra Customer Management System(InCMS) Scored Higher

Better at service and support

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