SAP is on of the largest tech companies in the world and their product maintains the quality to be the market leader.

We worked with SAP's professional service organization to support the newer-to-market aspects of our implementation (multi-channel foundation and reporting on HANA). Project outcome was satisfactory but generally disappointed in SAP's expertise and ownership. Big gap between promises made from Sales team and what was delivered. Additionally, SAP standard functionality is seriously deficient/lacking in what you would expect for basic utility service. Where major gaps exist, SAP partners with other software vendors and this bolt on approach increases project delivery cost and long term support cost.