Name: Jira
Rating: 4.4 (7833 reviews)

Overview

Review Summary

AI Generated Using Real User Reviews

Users appreciate Jira for its highly customizable workflows, robust project tracking capabilities, and seamless inte ...

Product Information on Jira

Updated 13th October 2025

What is Jira?

Jira is a software designed for project management and issue tracking, developed by Atlassian. The software enables teams to plan, track, and manage software development and other project tasks through customizable workflows, boards, and dashboards. Users can create, assign, and prioritize tasks, monitor progress, and collaborate across teams. Jira supports integration with various development and communication tools, enhancing visibility and coordination for agile and traditional methodologies. The software addresses business challenges related to task organization, progress tracking, and team collaboration, assisting organizations in managing projects efficiently and maintaining traceability throughout the project lifecycle.

Overall experience with Jira

Web Developer

<50M USD, IT Services

FAVORABLE

“Jira Enables Flexible Collaboration but Presents a Daunting Learning Curve for Teams”

4.0

Jan 16, 2026

I have, on the whole enjoyed working with Jira. It provides a rich backdrop for project management, including the ability to track issues, manage workflow and organize sprints. The interface is simple to use, so tems can easily collaborate and stay organized.But it is a little daunting because of its huge range of custom settings and complicated setup. Refardless, it's a flexible tool and is scalable for small teams as well as larger enterprises.

Staff Data Engineer

50M - 250M USD, Software

CRITICAL

“JIRA: competent and flexible, but also clunky and too heavyweight”

3.0

Feb 6, 2025

It's hard to love JIRA. It's a competent product with many features, and helped us manage our software's lifecycle, but it's also clunky, inflexible, and too opinionated for my taste.

Badges

Gartner Peer Insights recognizes vendors who meet or exceed both the market average Overall Experience and the market average User Interest and Adoption score through a Customers’ Choice distinction.

For Market:
Marketing Work Management Platforms

About Company

Company Description

Atlassian's mission is to unleash the potential of every team. We make agile & DevOps, IT service management and work management software to help teams organize, discuss, and complete shared work. Over 300,000 companies of all sizes worldwide rely on Atlassian to help their teams work better together and deliver quality results on time

Company Details

Company type

Public

Year Founded

2002

Head office location

Sydney, Australia

Number of employees

10001+

Website

http://www.atlassian.com/

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Key Insights

A Snapshot of What Matters - Based on Validated User Reviews

Reviewer Insights for: Jira

Performance of Jira Across Market Features

Jira Likes & Dislikes

The thing I like the most about Jira is its flexibility and custimizability. It provides customization of workflows, issue types and dashboards so it can cater for different project requirements which is a big advantage. And ther's also the ability to connect with other tools like Confluence and Slack, which can help streamline communication and keep track of progress on projects.

- The kanban board is very flexible and it fits exactly the way my team works. - Other teams prefer other workflows, and JIRA supports this as well. - Plenty of features: filters, epics, task types, good formatting of ticket descriptions, integration with Github.

Drag and drop backlog / sprint functionality. Easy to customise. Top keyboard shortcuts allowed

The part I hate the most about Jira is learning curve it has for people who are new to it. It is overwhelming at first because there are so many settings and customization options but you will be better of if you invest the time. Also, while potent, its display can get a bit messy at times. Some can also find the mobile app to be not as user-friendly as the desktop version, which hinder its on-the-go use.

- JIRA's UI is clunky and hard to use. - Too opinionated in some cases. - It feels heavyweight.

Some fiddly ux especially from backlog/sprint views, eg needing to click on very small icons to action changes. ticket creation requires a loading / wait from the user before the ticket appears in the backlog (although can be circumvented by the great ticket split feature!)

Top Jira Alternatives

Peer Discussions

What Your Peers Are Saying About Jira

IT Manager

Is anyone using a central AI to report on project status in realtime highlighting dependencies and bottlenecks. Or are you just connecting project management systems (MS Project, Jira, Primavera) to dashboards with Power BI or Tableau?

CIO

Leading indicators are super useful because they give you a heads-up about potential problems instead of just telling you what’s already gone wrong. We are using an AI powered tool ( can't be named here, I guess) that gets you insights that help you notice issues before they escalate. Plus, it really encourages everyone to be transparent about project status so the whole team knows what’s going on from the get-go. This openness motivates everyone to take responsibility and helps build strong teams that tackle problems early on and stay focused on their goals together. Traditional reporting often comes too late to make necessary changes. By being proactive and embracing transparency with some AI support, teams can adapt and improve on their own. The key is to catch issues early and empower teams to make adjustments as needed. AI plays a role in all team decisions, like a performance coach, and also helps out at the management level. It identifies risks and suggests improvements for senior executives. I hope that helps? 🙂

See Full Discussion

31 Mar 20252.5k Views2 Comments

VP of IT

Has anyone looked at both Atlassian Jira Service Management and Salesforce for building workflow type of business capabilities with integrations to back-end systems? What criteria did you use to evaluate both platforms for your business needs?

CIO

User requirements, technical debt, business/environment needs, application improvements that helps the process, depemds on the situation.

See Full Discussion

18 Apr 2023520 Views1 Comment

Jira Reviews and Ratings

Recommended Gartner Insights

Magic Quadrant for Application Development Life Cycle Management (Transitioning to DevOps Platforms)

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<50M USD

IT Services

Review Source

Jira Enables Flexible Collaboration but Presents a Daunting Learning Curve for Teams

PRODUCT MANAGER

Software

Major UX Improvements Enhance Core Features Despite Workflow Hurdles and Feature Bloat

Dec 4, 2025

Overall still the industry standard, and have made major UX improvements in recent years! Still some irritating workflows and feature bloat that let it down

IT DIRECTOR & BUSINESS PARTNER

1B-10B USD

Manufacturing

Backlog Management and Bug Tracking Features Highlighted Amid Support Delays

Oct 21, 2025

We purchase through a solution integrator. They arent able to answer questions or give needed support in a timely manner.

SENIOR IT SYSADMIN

50M-1B USD

Travel and Hospitality

Cloud vulnerability despite complex functions and frequent updates

Sep 15, 2025

Very useful and complex but unfortunately also error-prone in the cloud.

Automated Translation from German

IT Services Associate

Healthcare and Biotech

Jira Centralizes Requests, Incidents, and Project Collaboration on a Single Platform

5.0

Aug 22, 2025

Jira is a good platform to place your requests, incidents, actions, resolutions, and project collaboration in one place.