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Logo of Jira

Jira

byAtlassian
in
4.4
2025
Market Presence: Application Development Life Cycle Management (Transitioning to DevOps Platforms), Enterprise Agile Planning Tools

Overview

Product Information on Jira

Updated 13th October 2025

What is Jira?

Jira is a software designed for project management and issue tracking, developed by Atlassian. The software enables teams to plan, track, and manage software development and other project tasks through customizable workflows, boards, and dashboards. Users can create, assign, and prioritize tasks, monitor progress, and collaborate across teams. Jira supports integration with various development and communication tools, enhancing visibility and coordination for agile and traditional methodologies. The software addresses business challenges related to task organization, progress tracking, and team collaboration, assisting organizations in managing projects efficiently and maintaining traceability throughout the project lifecycle.

Jira Pricing

Jira software uses a subscription-based pricing model with tiered rates based on the number of users and deployment options, which include cloud-hosted and self-managed versions. Pricing varies depending on selected plans and the scale of usage, with separately available options for add-ons and enterprise-level features.

Overall experience with Jira

Web Developer
<50M USD, IT Services
FAVORABLE

“Jira Enables Flexible Collaboration but Presents a Daunting Learning Curve for Teams”

4.0
Jan 16, 2026
This text serves as a placeholder and does not reflect the user’s review responses or opinions. This text serves as a placeholder and does not reflect the user’s review responses or opinions. This text serves as a placeholder and does not reflect the user’s review responses or opinions.
Staff Data Engineer
50M - 250M USD, Software
CRITICAL

“JIRA: competent and flexible, but also clunky and too heavyweight”

3.0
Feb 6, 2025
This text serves as a placeholder and does not reflect the user’s review responses or opinions. This text serves as a placeholder and does not reflect the user’s review responses or opinions. This text serves as a placeholder and does not reflect the user’s review responses or opinions.

Badges

Gartner Peer Insights recognizes vendors who meet or exceed both the market average Overall Experience and the market average User Interest and Adoption score through a Customers’ Choice distinction.
2025
For Market:
Marketing Work Management Platforms

About Company

Company Description

Updated 8th January 2025

Atlassian's mission is to unleash the potential of every team. We make agile & DevOps, IT service management and work management software to help teams organize, discuss, and complete shared work. Over 300,000 companies of all sizes worldwide rely on Atlassian to help their teams work better together and deliver quality results on time

Company Details

Updated 26th February 2025
Company type
Public
Year Founded
2002
Head office location
Sydney, Australia
Number of employees
10001+
Website
http://www.atlassian.com/

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Key Insights

A Snapshot of What Matters - Based on Validated User Reviews

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Peer Discussions

What Your Peers Are Saying About Jira

IT Manager
Is anyone using a central AI to report on project status in realtime highlighting dependencies and bottlenecks. Or are you just connecting project management systems (MS Project, Jira, Primavera) to dashboards with Power BI or Tableau?
CIO
Leading indicators are super useful because they give you a heads-up about potential problems instead of just telling you what’s already gone wrong. We are using an AI powered tool ( can't be named here, I guess) that gets you insights that help you notice issues before they escalate. Plus, it really encourages everyone to be transparent about project status so the whole team knows what’s going on from the get-go. This openness motivates everyone to take responsibility and helps build strong teams that tackle problems early on and stay focused on their goals together. Traditional reporting often comes too late to make necessary changes. By being proactive and embracing transparency with some AI support, teams can adapt and improve on their own. The key is to catch issues early and empower teams to make adjustments as needed. AI plays a role in all team decisions, like a performance coach, and also helps out at the management level. It identifies risks and suggests improvements for senior executives. I hope that helps? 🙂
See Full Discussion
31 Mar 20252.5k Views2 Comments
VP of IT
Has anyone looked at both Atlassian Jira Service Management and Salesforce for building workflow type of business capabilities with integrations to back-end systems? What criteria did you use to evaluate both platforms for your business needs?
CIO
User requirements, technical debt, business/environment needs, application improvements that helps the process, depemds on the situation.
See Full Discussion
18 Apr 2023523 Views1 Comment

Jira Reviews and Ratings

4.4

(2618 Ratings)

Rating Distribution

5 Star
43%
4 Star
50%
3 Star
7%
2 Star
0%
1 Star
0%
Why ratings and reviews count differ?
  • Web Developer
    <50M USD
    IT Services
    Review Source

    Jira Enables Flexible Collaboration but Presents a Daunting Learning Curve for Teams

    4.0
    Jan 16, 2026
    I have, on the whole enjoyed working with Jira. It provides a rich backdrop for project management, including the ability to track issues, manage workflow and organize sprints. The interface is simple to use, so tems can easily collaborate and stay organized.But it is a little daunting because of its huge range of custom settings and complicated setup. Refardless, it's a flexible tool and is scalable for small teams as well as larger enterprises.
  • Web Developer
    <50M USD
    IT Services
    Review Source

    Jira Enables Flexible Collaboration but Presents a Daunting Learning Curve for Teams

    4.0
    Jan 16, 2026
    I have, on the whole enjoyed working with Jira. It provides a rich backdrop for project management, including the ability to track issues, manage workflow and organize sprints. The interface is simple to use, so tems can easily collaborate and stay organized.But it is a little daunting because of its huge range of custom settings and complicated setup. Refardless, it's a flexible tool and is scalable for small teams as well as larger enterprises.
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Recommended Gartner Insights

  • Magic Quadrant for Application Development Life Cycle Management (Transitioning to DevOps Platforms)
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Reviewer Insights for: Jira
Performance of Jira Across Market Features

Jira Likes & Dislikes

Like

The thing I like the most about Jira is its flexibility and custimizability. It provides customization of workflows, issue types and dashboards so it can cater for different project requirements which is a big advantage. And ther's also the ability to connect with other tools like Confluence and Slack, which can help streamline communication and keep track of progress on projects.

Like

The thing I like the most about Jira is its flexibility and custimizability. It provides customization of workflows, issue types and dashboards so it can cater for different project requirements which is a big advantage. And ther's also the ability to connect with other tools like Confluence and Slack, which can help streamline communication and keep track of progress on projects.

Like

The thing I like the most about Jira is its flexibility and custimizability. It provides customization of workflows, issue types and dashboards so it can cater for different project requirements which is a big advantage. And ther's also the ability to connect with other tools like Confluence and Slack, which can help streamline communication and keep track of progress on projects.

Dislike

- JIRA's UI is clunky and hard to use. - Too opinionated in some cases. - It feels heavyweight.

Dislike

- JIRA's UI is clunky and hard to use. - Too opinionated in some cases. - It feels heavyweight.

Dislike

- JIRA's UI is clunky and hard to use. - Too opinionated in some cases. - It feels heavyweight.