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  3. Keylane Axon
Logo of Keylane Axon

Keylane Axon

byKeylane
in
3.6
Market Presence: Life Insurance Policy Administration Systems, Europe, Non-Life Insurance Core Platforms, Europe

Overview

Product Information on Keylane Axon

Updated 13th October 2025

What is Keylane Axon?

Keylane Axon is a software designed for the insurance industry that enables insurers to manage and streamline core processes such as policy administration, claims management, product configuration, and billing. The software supports a range of insurance products across life, pension, and non-life sectors. It focuses on automating workflows, maintaining regulatory compliance, and enhancing operational efficiency. Keylane Axon offers capabilities for managing customer data, implementing business rules, and integrating with third-party systems. The software addresses the challenge of modernizing legacy systems and supports the development and launch of new insurance products while seeking to reduce administrative overhead and operational risks for insurance providers.

Keylane Axon Pricing

Keylane Axon software uses a modular pricing model structured around core functionality and additional modules, allowing customers to select and pay for features relevant to their organization. Pricing for the software is typically based on factors such as number of users, deployed modules, and implementation requirements, with options for both subscription and perpetual license depending on client preferences and scale.

Overall experience with Keylane Axon

Chief Innovation Officer
250M - 500M USD, Insurance (except health)
FAVORABLE

“Keylane Axon is a very reliable, comprehensive solution which accelarates our business”

4.0
May 27, 2021
The functionality Keylane provides through Axon has a high quality and is very reliable. We also use the SAAS proposition of the product which proves to be good service, reliability and scalibilty. We work together now for more than a decade. Our company was one of the first implementations of Axon (at that time called QIS (Quinity Insurance Solution). The implementation itself, but also the developments to the core system in a later stage proved Keylane to be a genuine partner in business. These days Keylane has grown rapidly with implementations in several countries which sometimes lead to less focus and attention than ideally wished for but still a great business partner.
Manager Change
3B - 10B USD, Insurance (except health)
CRITICAL

“One platform that supports our full non-life business”

3.0
May 28, 2021
Product is rich on individual lines. On commercial lines the product is growing. Overall a complete suite for general non-life assurance.

About Company

Company Description

Updated 7th December 2023

Keylane is a European provider of SaaS platforms to the insurance and pension industry. The company's solutions are designed to streamline current business processes, while also preparing clients for future adaptations and agility. Primarily, Keylane's focus revolves around offering an ecosystem of emerging technologies that help clients improve their services and products. The company is headquartered in Utrecht, Netherlands and has more than 750 employees. Its services span across numerous countries, such as Netherlands, Belgium, Germany, Denmark, Norway, and Switzerland.

Company Details

Updated 26th February 2025
Company type
Private
Head office location
Utrecht, Netherlands
Number of employees
501 - 1000
Website
http://www.keylane.com

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Key Insights

A Snapshot of What Matters - Based on Validated User Reviews

Reviewer Insights for: Keylane Axon
Performance of Keylane Axon Across Market Features

Keylane Axon Likes & Dislikes

Like

- reliability of the solution - flexiblity in configuration of insurance products - scalabity - comprehensiveness

Like

The standard product (especially on individual lines) is rich enough to stay with the standard without customisation. Configuration of our insurance products can be done by ourselves, no coding required.

Like

The configuration options, the stability and quality of the SaaS solution, the performance vs low cost, and the ability to rapidly go-to-market with new insurance offerings.

Dislike

- front end integration functionality - SAAS and frequent release services are still growing in maturity

Dislike

Company is not always punctual/reliable in living up to tasks/assignments.

Dislike

New functional features which must be provided by Keylane require at least 6 months of waiting time, and the servicing / support is relatively slow to react. Maybe Keylane should partner up with a company more specialized in servicing?

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Peer Discussions

Keylane Axon Reviews and Ratings

3.6

(12 Ratings)

Rating Distribution

5 Star
17%
4 Star
33%
3 Star
42%
2 Star
8%
1 Star
0%
Why ratings and reviews count differ?

Customer Experience

Evaluation & Contracting

3.8

Integration & Deployment

3.6

Service & Support

3.3

Product Capabilities

3.9

Filter Reviews
Sort By:
Most helpful
Last 12 Months
Star Rating
Reviewer Type
Reviewer's Company Size
Reviewer's Industry
Reviewer's Region
Reviewer's Job Function
  • Chief Innovation Officer
    50M-1B USD
    Insurance (except health)
    Review Source

    Keylane Axon is a very reliable, comprehensive solution which accelarates our business

    4.0
    May 27, 2021
    The functionality Keylane provides through Axon has a high quality and is very reliable. We also use the SAAS proposition of the product which proves to be good service, reliability and scalibilty. We work together now for more than a decade. Our company was one of the first implementations of Axon (at that time called QIS (Quinity Insurance Solution). The implementation itself, but also the developments to the core system in a later stage proved Keylane to be a genuine partner in business. These days Keylane has grown rapidly with implementations in several countries which sometimes lead to less focus and attention than ideally wished for but still a great business partner.
  • Head Of IT & Transformation
    50M-1B USD
    Insurance (except health)
    Review Source

    A world-class policy management solution, facing adolescence

    4.0
    May 31, 2021
    Keylane's Axon solution is truly world-class for managing policies. SaaS takes the burden away, integration is smooth with different web services, and country-specific configuration (as well as the use of multiple languages) is fairly easy. Its biggest plus is the speed of going-to-market with new insurance products thanks to the tremendous configuration options. However, as Keylane has been successful with this product, one can feel the work pressure, resulting in servicing & support being slow to react.
  • Manager Change
    1B-10B USD
    Insurance (except health)
    Review Source

    One platform that supports our full non-life business

    3.0
    May 28, 2021
    Product is rich on individual lines. On commercial lines the product is growing. Overall a complete suite for general non-life assurance.
  • Head Operations Life & Income
    1B-10B USD
    Insurance (except health)
    Review Source

    Happy with results of releases. Process to implement new release not smoothly.

    3.0
    Jun 27, 2019
    I am pleased with what we have accomplished last 3 years as a result. I am less pleased with the process to get their. Also the performance last months is poor.
  • Manager Change & IT Pension Services
    10B+ USD
    Insurance (except health)
    Review Source

    Keylane is a professional company with good products, the quality of delivery is not good

    3.0
    Jun 21, 2019
    Keylane is a professional company with good products, the quality of delivery is not so good. Development skills are good, the process of testing and deployment is lacking. Keylane is willing to cooperate but do not keep there promisses. Delivery on time is an issue.
Showing Result 1-5 of 12

Recommended Gartner Insights

  • Critical Capabilities for Life Insurance Policy Administration Systems, Europe
  • Magic Quadrant for Life Insurance Policy Administration Systems, Europe

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