Name: Laserfiche
Rating: 4.7 (1428 reviews)

Overview

Product Information on Laserfiche

Updated 16th January 2023

What is Laserfiche?

Speed up operations, simplify complex tasks and stay prepared for the future with Laserfiche’s cloud content services platform for low-code content-centric process automation, document and records management, content capture and integration. Automate vendor onboarding, accounts receivable, contract management and more on Laserfiche with industry-proven process automation tools to optimize inefficient processes and focus more time on value-added work. Organize important information across the enterprise in Laserfiche so the right people have access to the right content. Intelligently capture content with Laserfiche and minimize time-consuming manual work by auto-filing incoming files into a quickly searchable, organized location. Enable connected user experiences across the line-of-business applications your teams rely on by taking advantage of Laserfiche’s low-code integration tools and APIs to develop custom solutions.

Overall experience with Laserfiche

Operations Associate

Gov't/PS/ED <5,000 Employees, Government

FAVORABLE

“This system will get you far!”

5.0

Apr 28, 2026

Laserfiche is an amazing provider that is always innovating, moving forward, and empowering their users and customers, and cultivating a resourceful and excited community to make meaningful improvements in their organizations.

IT Associate

500M - 1B USD, Insurance (except health)

CRITICAL

“Extensive Documentation Noted, but Cloud API Speed Raises Concerns”

3.0

Apr 27, 2026

The cloud service has had serious growing-pains. Between the clouds relatively high downtime and slow API it has room for improvement.

Badges

Gartner Peer Insights recognizes vendors who meet or exceed both the market average Overall Experience and the market average User Interest and Adoption score through a Customers’ Choice distinction.

For Market:
Document Management

About Company

Company Description

Laserfiche is an enterprise platform that helps organizations digitally transform operations and manage their content with AI-powered solutions. Through scalable workflows, customizable forms, no-code templates and AI-enabled capabilities, the Laserfiche document management platform accelerates how business gets done. Organizations of all sizes, from startups to Fortune 500 enterprises, use Laserfiche to empower teams to boost productivity, foster collaboration and deliver a superior customer experience at scale. Headquartered in Long Beach, California, Laserfiche operates globally, with offices across North America, Europe and Asia.

Company Details

Company type

Private

Year Founded

1987

Head office location

Long Beach, California, United States

Website

https://www.laserfiche.com

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Key Insights

A Snapshot of What Matters - Based on Validated User Reviews

User Sentiment About Laserfiche

Reviewer Insights for: Laserfiche

Deciding Factors: Laserfiche Vs. Market Average

Laserfiche Likes & Dislikes

Empowering, listening to, and responding to their customers to innovate and develop solutions in thoughtful ways to make a big difference in whatever way they need it. It has been an unbelievable asset to our organization from the early days it was adopted by one person to digitize records in our Agency, and we have seen it evolve to provide us more and more tools and capabilities that power our tools to free up more time for our mission. We have an incredible base of citizen developers embedded in various programs who understand the business and can build readily and quickly to create better tools for the public, internal customers, and agency staff. We have been able to automate invoice processes and achieve compliance with data collection and flow requirements under federal regulations by using our own ingenuity and a wealth of resources Laserfiche and the participating community on Laserfiche Answers and other user forums provides. One of the things I love the most is how much Laserfiche supports and nurtures a creative and ambitious community who are willing to share and learn from one another. If you can dream it, you can build it, and Laserfiche embraces and celebrates that.

The GUI is very nice to work in, there's extensive documentation and there's a different integration options available.

The suite of product has made a night-and-day change to efficient processes, from build to roll-out, and through ongoing use day-to-day. It is as complex as we want it to be - simple process automation, or full integration with all of our other systems either via automation and workflows, API connectivity, or even custom scripts.

Some tools that our organization found useful were deprecated or not supported as strongly, and we sometimes did not have an ideal alternative. For example, an easy to use tool for compressing large image pages/files (Photo Docs) were deprecated that didn't leave us a good alternative for reducing storage for some large or complex files already in the repository. Also, the trend to Web Client as it's become promoted over the Windows Client -- which is more ideal and intuitive for our users who process a lot of documents -- has posed decision and training challenges. Web Client does not offer user-prompted OCR or image page generation, which leaves us trying to figure out how to guide and train our users (on which Client). We leverage the DCC as a time-saving resource for files in batches, but it is not as ideal for large plan sheets or large format maps (it hangs up and causes processing failures), which many programs in our Department work with. Also, the DCC monitoring interface has limited information / isn't as easy to use to troubleshoot problems with batch image generation and has a bug that stalls the queue when it hits a certain ID sequence and requires our Hosting Vendor to intervene / reset so our queue refreshes.

The API is very slow. for a cloud product thats honestly very disappointing. 1 req/ sec is slow

1) Limitations of programming in a low-code-no-code environment - JavaScript is a bit more complicated than it needs to be. 2) No ability yet to build or administer workflows in-browser - only review. The desktop application is a little dated.

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Peer Discussions

Laserfiche Reviews and Ratings

4.7

(1428 Ratings)

Rating Distribution

5 Star: 68%
4 Star: 28%
3 Star: 3%
2 Star: 0%
1 Star: 0%

Customer Experience

Evaluation & Contracting

4.6

Integration & Deployment

4.6

Service & Support

4.6

Product Capabilities

4.7

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Operations Associate
Gov't/PS/Ed
Government
Review Source
This system will get you far!
5.0
Apr 28, 2026
Laserfiche is an amazing provider that is always innovating, moving forward, and empowering their users and customers, and cultivating a resourceful and excited community to make meaningful improvements in their organizations.
Operations Manager
<50M USD
Finance (non-banking)
Review Source
Integrated workflows, out of the box, at long last!
5.0
Feb 19, 2026
Regular, well-thought-out updates, great communication with the userbase, plenty of training and support. Our integration has been overseen and managed by our service provider, and their ongoing support and knowledge of the product has aided greatly in the seamless transition to automated document management and workflows.
BUSINESS PROCESS ANALYST
50M-1B USD
Energy and Utilities
Review Source
I highly recommend Laserfiche!!!
5.0
Apr 29, 2026
Laserfiche puts more control in the hands of the business rather than relying on IS/IT departments. The nature of our organization is to not use any cloud services, therefore, we control the security of the applications with the on-premises version.
Lead Application/Network Analyst
Gov't/PS/Ed
Government
Review Source
Laserfiche is a universal solution for many business process
4.0
Apr 28, 2026
Great program that can solve many business processes. Laserfiche is not your out of the box program that only does one thing. From being able to simply scan, store document, and retrieve documents to a complex workflow process were a document that needs multiple approvals, Laserfiche is the product for you.
Manager
Gov't/PS/Ed
Government
Review Source
Workflow Automation in Laserfiche Reduces Manual Tasks, Organization Improves Access
5.0
Apr 16, 2026
Using Laserfiche has greatly helped us keep organized and retrieve documents easily across the organization.

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