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Loftware is a cloud-based Enterprise Labeling and Artwork Management provider, offering an end-to-end labeling solution platform for companies of all sizes. Maintaining a global presence with offices in US, UK, Germany, Slovenia, China, and Singapore, Loftware has over 35 years of expertise in solving labeling challenges. We help companies improve accuracy, traceability and compliance while improving the quality, speed, and efficiency of their labeling.
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The most useful part for us was the API integration with Loftware. We have a variety of business processes that require label printing and the API made it very easy to centralize our label printing into one system. We also liked that Loftware supports a variety of printer makes and models, which made it easy for us to support both ZPL and IPL command languages in our environment.
High quality, robustness (80k product labels per day, linked to our SAP backbone)
Cloud-based access makes deployment and updates straightforward across multiple sites. Strong compliance and regulatory support, especially for industries with strict labelling standards. Flexible integration options with ERP, WMS and MES systems, reducing manual entry and re-keying and improving data accuracy.
The main issue we have is the pricing of the device seats, as we have a lot of printers and it gets pricey quickly. The API wasn't able to do everything we wanted it to do, but we did submit some feature requests to get some of the functionality expanded. The permission system was also a little confusing.
Poor customer service management in case of issues; deployment of cloud product is infrastructure as a service, with poor support/upgrade visibility; unclear on product road-map, Loftware spectrum life cycle management
The user interface feels dated in places and could be more intuitive for non-technical users. Advanced configuration often requires support or specialist knowledge. Reporting and analytics capabilities could be more robust out of the box.