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Overall experience with Loftware Cloud
“Centralized Label Printing Enhanced by API Integration and Broad Printer Compatibility”
“High-Volume Labeling Efficiency Affected by Customer Service and Roadmap Uncertainties”
About Company
Company Description
Loftware is a cloud-based Enterprise Labeling and Artwork Management provider, offering an end-to-end labeling solution platform for companies of all sizes. Maintaining a global presence with offices in US, UK, Germany, Slovenia, China, and Singapore, Loftware has over 35 years of expertise in solving labeling challenges. We help companies improve accuracy, traceability and compliance while improving the quality, speed, and efficiency of their labeling.
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Loftware Cloud Likes & Dislikes
The most useful part for us was the API integration with Loftware. We have a variety of business processes that require label printing and the API made it very easy to centralize our label printing into one system. We also liked that Loftware supports a variety of printer makes and models, which made it easy for us to support both ZPL and IPL command languages in our environment.
High quality, robustness (80k product labels per day, linked to our SAP backbone)
Cloud based
The main issue we have is the pricing of the device seats, as we have a lot of printers and it gets pricey quickly. The API wasn't able to do everything we wanted it to do, but we did submit some feature requests to get some of the functionality expanded. The permission system was also a little confusing.
Poor customer service management in case of issues; deployment of cloud product is infrastructure as a service, with poor support/upgrade visibility; unclear on product road-map, Loftware spectrum life cycle management
Cumbersome BI functionality
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Loftware Cloud Reviews and Ratings
- Software Developer50M-1B USDManufacturingReview Source
Centralized Label Printing Enhanced by API Integration and Broad Printer Compatibility
Overall, Loftware provides a number of useful features for our label printing with an easy to learn interface that our technicians can easily onboard to. The API allowed us the flexibility to use it in a way that allowed us to use it in many of our business processes easily and have a centralized place for our label formats. - Director of IT50M-1B USDHealthcare and BiotechReview Source
High-Volume Labeling Efficiency Affected by Customer Service and Roadmap Uncertainties
Excellent product (Loftware Spectrum), fit for our life sciences/medical device industry, poor vendor experience - Director of IT1B-10B USDHealthcare and BiotechReview Source
Cloud-Based Features Appreciated, But BI Functionality Viewed as Cumbersome
Loftware is the leading vendor of label solutions, but it seems like the acquisitions and merger of Prisym ID and NiceLabel were never fully completed. This affects Loftware process maturity and culture in a negative way. - IT Associate10B+ USDConsumer GoodsReview Source
Responsiveness and Stability Noted as Strengths in Labeling Application Experience
It is very responsive and it is a great application & service for labelling. I really liked working with it and it is stable too. - IT MANAGER50M-1B USDManufacturingReview Source
Enterprise Labelling System
Very well designed for corporate enterprise labelling systems, from administration to multi user environment and printer connectivity.