Overview
Product Information on Lucidworks Platform
What is Lucidworks Platform?
Lucidworks Platform Pricing
Overall experience with Lucidworks Platform
“Governed, reliable site search - Optimize promotion flow and curation to unlock full value."”
“Search Product Offers Strong Configurability But Lags in Modern Interface Design”
About Company
Company Description
Lucidworks is focused on enhancing digital experiences through search and browse functionalities. The company harnesses machine learning techniques to analyze user behavior and direct them to the appropriate products, content, and information. A selection of global brands utilize Lucidworks’ suite of applications in commerce and customer service area as well as for enhancing workplace applications.
Company Details
Key Insights
A Snapshot of What Matters - Based on Validated User Reviews
Reviewer Insights for: Lucidworks Platform
Deciding Factors: Lucidworks Platform Vs. Market Average
Performance of Lucidworks Platform Across Market Features
Lucidworks Platform Likes & Dislikes
Managed reliability with clear support Strong curation controls Upgrade and environment discipline
Read Full Review1. Signal Framework & Query rules - Captures user behavior to provide relevant results 2. Built-in Analytics - It provides instant visibility into search trends and usage via its in-built dashboard. Fusion Doc Pipelines - Amazing ELT style flow with enrichment stages.
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Promotion friction: Most production changes require vendor tickets, which can slow small iterations if not batched. Curation dependency: Quality depends on ongoing rule ownership across LOBs; without it, relevance drifts. Operational dependence on vendor cadence: Benefits of managed PaaS come with reliance on their schedules and SLAs (e.g., upgrade windows, promotion slots)
Read Full Review1. License Complexity - Took multiple vendor calls to get understanding due to complex design 2. UI Customization Limits - Requires front end coding to modify dashboards / workflows. 3. Initial setup is time consuming - tuning pipelines and schema definitions requires a dedicated sandbox.
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Peer Discussions
Lucidworks Platform Reviews and Ratings
- SENIOR PRINCIPAL ENGINEER - FULL STACK1B-10B USDBankingReview Source
Governed, reliable site search - Optimize promotion flow and curation to unlock full value."
We moved to Lucidworks Fusion to keep the public site search stable and improve relevance. The managed service model, clear RACI, and ticketed promotion flow made operations predictable. Upgrades (e.g., 5.9) were structured with vendor validation and our own checks, and monitoring/incident comms were consistent. Iteration can feel slower when every production change routes through tickets, so batching changes and assigning curators by property is important. Overall, a governed, reliable site search with steady quality once rules and ownership are in place - Engineer<50M USDIT ServicesReview Source
Lucidworks Platform Delivers Customization With Complexity for Specialized Business Needs
Lucidworks Platform is a very robust and highly capable search and data analytics platform, it offers power and flexibility for complex use cases, but sometimes it comes with a significant level of complexity. - RevOps Manager50M-1B USDSoftwareReview Source
Lucidworks Offers Real-Time Analytics but Requires Extensive Initial Setup
We've been using Lucidworks for over a year now and it's very fast and provides relevant search results across our products. The dashboards and connector framework have shown real time value for us. - PRODUCT MANAGER50M-1B USDConsumer GoodsReview Source
C-Level Engagement Successful Yet Shift Toward Enterprise Clients Affected Innovation Pace
Partnership went well for negotiating and implementing - good engagement from C-level execs and mutual interest to get it done - DEVELOPER AND ARCHITECT50M-1B USDIT ServicesReview Source
Product Enhances Internal Employee Search Efficiency, Saving Significant Time
This product helps in enhancing the search for employees to quickly find information within the internal system of the organization, saving a lot of time. Understanding relevant keywords and human intention while searching makes it easy to use and anticipate. This allows cusatomize searches and integrate with the current system making it more user friendly.