I have received quick and excellent support and everything that I need to implement has a great follow up, finishing the processes successfully

My experience with Lucidworks in the consultant role I had was generally positive. When we evaluated their offering the platform seemed capable and comprehensive. It looked like it would cover complex enterprise search and discovery needs and offered flexibility around deployment (cloud, on-premises or hybrid) which was useful for matching different infrastructure setups. Because I don’t use it day to day, I can’t speak to how smooth or stable it remains over time. The setup and configuration appeared involved, which might demand a fair amount of technical input to keep things running properly. The user interface and tools seemed more suited to technical staff rather than non-technical users.