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Logo of Lucidya

Lucidya

byLucidya
in
4.4
Market Presence: AI in CSP Customer and Business Operations (Transitioning to CSP AI-Enabled Customer Experience and Journey Operations, CSP AI-Enabled Revenue Management and Monetization Solutions & CSP AI-Enabled Marketing and Sales Solutions), Social Monitoring and Analytics (Transitioning to Social Media Management and Listening)

Overview

Product Information on Lucidya

Updated 13th October 2025

What is Lucidya?

Lucidya is a software designed for social media listening and customer experience management, enabling organizations to monitor and analyze online conversations across various digital platforms. The software offers features such as sentiment analysis, real-time data tracking, and reporting tools to help businesses understand audience engagement and feedback. By providing insights into customer interactions, Lucidya assists in identifying trends and patterns that can inform decision-making and optimize communication strategies. The software addresses the business problem of managing and interpreting large volumes of digital content, facilitating improved customer insights and more effective brand management.

Lucidya Pricing

Lucidya software offers a subscription-based pricing model for its social media and customer experience management solutions. The software pricing structure typically varies by the number of users, volume of data analyzed, and specific features or modules selected, including real-time analytics and customer engagement tools. Custom quotes may be provided based on business requirements and usage scale.

Overall experience with Lucidya

Marketing Manager
250M - 500M USD, Retail
FAVORABLE

“One platform for all social”

4.0
Jun 11, 2026
This text serves as a placeholder and does not reflect the user’s review responses or opinions. This text serves as a placeholder and does not reflect the user’s review responses or opinions. This text serves as a placeholder and does not reflect the user’s review responses or opinions.
Head (Electrical)
50M - 250M USD, Manufacturing
CRITICAL

“Disappointing Performance for CSP Requires”

3.0
Apr 7, 2024
This text serves as a placeholder and does not reflect the user’s review responses or opinions. This text serves as a placeholder and does not reflect the user’s review responses or opinions. This text serves as a placeholder and does not reflect the user’s review responses or opinions.

About Company

Company Description

Updated 17th March 2024

The company operates as a platform for managing client experience in the Arab World. Through the use of advanced technology, the company provides solutions for businesses trying to improve their interaction with customers, streamlining the experience management process. The main objective is to enhance business efficiency by facilitating smoother communication between companies and their customers, thus resolving business problems in client management.

Company Details

Updated 26th February 2025
Year Founded
2016
Head office location
Riyadh, Saudi Arabia
Number of employees
51 - 200
Annual Revenue
<50M USD
Website
http://www.lucidya.com

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Key Insights

A Snapshot of What Matters - Based on Validated User Reviews

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Peer Discussions

Lucidya Reviews and Ratings

4.4

(42 Ratings)

Rating Distribution

5 Star
55%
4 Star
38%
3 Star
7%
2 Star
0%
1 Star
0%
Why ratings and reviews count differ?
  • Marketing Manager
    50M-1B USD
    Retail
    Review Source

    One platform for all social

    4.0
    Jun 11, 2026
    Social Analysis. social listening, Sentiment Analysis, Text Analysis
  • Marketing Manager
    50M-1B USD
    Retail
    Review Source

    One platform for all social

    4.0
    Jun 11, 2026
    Social Analysis. social listening, Sentiment Analysis, Text Analysis
  • Read All 42 Reviews

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Recommended Gartner Insights

  • Critical Capabilities for AI in CSP Customer and Business Operations (Transitioning to CSP AI-Enabled Customer Experience and Journey Operations, CSP AI-Enabled Revenue Management and Monetization Solutions & CSP AI-Enabled Marketing and Sales Solutions)
  • Magic Quadrant for AI in CSP Customer and Business Operations (Transitioning to CSP AI-Enabled Customer Experience and Journey Operations, CSP AI-Enabled Revenue Management and Monetization Solutions & CSP AI-Enabled Marketing and Sales Solutions)
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Reviewer Insights for: Lucidya
Deciding Factors: Lucidya Vs. Market Average
Performance of Lucidya Across Market Features

Lucidya Likes & Dislikes

Like

Collecting social all in one

Like

Collecting social all in one

Like

Collecting social all in one

Dislike

Dealing with inaccurate data coming from Lucidya or misunderstood requests from our customers, which have resulted in hours of frustration when we tried to solve the problems prevented us from keeping up with our deadlines. This intricate thing of course needs to be straightened out by CSPs who deal with technical tasks. The precision with which the AI can resolve solving complex support questions in CSP area needs still improvement.

Dislike

Dealing with inaccurate data coming from Lucidya or misunderstood requests from our customers, which have resulted in hours of frustration when we tried to solve the problems prevented us from keeping up with our deadlines. This intricate thing of course needs to be straightened out by CSPs who deal with technical tasks. The precision with which the AI can resolve solving complex support questions in CSP area needs still improvement.

Dislike

Dealing with inaccurate data coming from Lucidya or misunderstood requests from our customers, which have resulted in hours of frustration when we tried to solve the problems prevented us from keeping up with our deadlines. This intricate thing of course needs to be straightened out by CSPs who deal with technical tasks. The precision with which the AI can resolve solving complex support questions in CSP area needs still improvement.