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Logo of Lucidya

Lucidya

byLucidya
in
4.3
Market Presence: AI in CSP Customer and Business Operations (Transitioning to CSP AI-Enabled Customer Experience and Journey Operations, CSP AI-Enabled Revenue Management and Monetization Solutions & CSP AI-Enabled Marketing and Sales Solutions), Social Monitoring and Analytics (Transitioning to Social Media Management and Listening)

Overview

Product Information on Lucidya

Updated 13th October 2025

What is Lucidya?

Lucidya is a software designed for social media listening and customer experience management, enabling organizations to monitor and analyze online conversations across various digital platforms. The software offers features such as sentiment analysis, real-time data tracking, and reporting tools to help businesses understand audience engagement and feedback. By providing insights into customer interactions, Lucidya assists in identifying trends and patterns that can inform decision-making and optimize communication strategies. The software addresses the business problem of managing and interpreting large volumes of digital content, facilitating improved customer insights and more effective brand management.

Lucidya Pricing

Lucidya software offers a subscription-based pricing model for its social media and customer experience management solutions. The software pricing structure typically varies by the number of users, volume of data analyzed, and specific features or modules selected, including real-time analytics and customer engagement tools. Custom quotes may be provided based on business requirements and usage scale.

Overall experience with Lucidya

Marketing Manager
250M - 500M USD, Retail
FAVORABLE

“One platform for all social”

4.0
Jun 11, 2026
Social Analysis. social listening, Sentiment Analysis, Text Analysis
There are no reviews in this category.
CRITICAL

About Company

Company Description

Updated 17th March 2024

The company operates as a platform for managing client experience in the Arab World. Through the use of advanced technology, the company provides solutions for businesses trying to improve their interaction with customers, streamlining the experience management process. The main objective is to enhance business efficiency by facilitating smoother communication between companies and their customers, thus resolving business problems in client management.

Company Details

Updated 26th February 2025
Year Founded
2016
Head office location
Riyadh, Saudi Arabia
Number of employees
51 - 200
Annual Revenue
<50M USD
Website
http://www.lucidya.com

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Key Insights

A Snapshot of What Matters - Based on Validated User Reviews

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Peer Discussions

Lucidya Reviews and Ratings

Showing data for 5 ratings and reviews for Social Monitoring and Analytics (Transitioning to Social Media Management and Listening) market. View all 42 ratings and reviews across markets for a complete picture.

4.1

(5 Ratings)

Rating Distribution

5 Star
20%
4 Star
80%
3 Star
0%
2 Star
0%
1 Star
0%
Why ratings and reviews count differ?

Customer Experience

Evaluation & Contracting

4.6

Integration & Deployment

4.8

Service & Support

4.8

Product Capabilities

4.6

Filter Reviews
Sort By:
Most helpful
Last 12 Months
Star Rating
Reviewer Type
Reviewer's Company Size
Reviewer's Industry
Reviewer's Region
Reviewer's Job Function
  • Marketing Manager
    50M-1B USD
    Retail
    Review Source

    One platform for all social

    4.0
    Jun 11, 2026
    Social Analysis. social listening, Sentiment Analysis, Text Analysis
  • Manager, Human Resources
    50M-1B USD
    IT Services
    Review Source

    Highly recommended

    4.0
    Mar 20, 2024
    Lucidya helping to navigate the complexities of Social media analytic.
  • Associate consultant
    10B+ USD
    IT Services
    Review Source

    Amazing CXM platform

    4.0
    Mar 20, 2024
    Outstanding exprerience,AI text analysis accuracy is high.
  • Digital marketing specialist
    <50M USD
    Finance (non-banking)
    Review Source

    A great CXM Platform that has helped our customer journey

    5.0
    Jan 3, 2024
    An extraordinary product to enhance our customer journey
  • CEO
    <50M USD
    Services (non-Government)
    Review Source

    commitment to customer satisfaction, but with room for more subscription flexibility

    4.0
    Oct 23, 2023
    my overall experience has been positive due to the continuous communication provided by the customer success team and their commitment to provide the best experience for customers is commendable
Showing Result 1-5 of 5

Recommended Gartner Insights

  • Market Guide for Social Monitoring and Analytics (Transitioning to Social Media Management and Listening)
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Reviewer Insights for: Lucidya
Performance of Lucidya Across Market Features

Lucidya Likes & Dislikes

Like

Collecting social all in one

Like

Its effectiveness in social media analytics, user friendly interface and impact on marketing strategic

Like

1- The analysis. 2- Luci feature. 3- The live dashboard .

Dislike

Nothing specific

Dislike

-

Dislike

The reports can't be customized.