Overview
Service Information on Lumen Global WAN Services
What is Lumen Global WAN Services?
Lumen Global WAN Services Pricing
Overall experience with Lumen Global WAN Services
“Consistent Network Performance Across States With Enhanced Service Provisioning Speed”
“Secure and Scalable Connectivity Appreciated, Global Reach Also Highlighted in Feedback”
About Company
Company Description
Lumen is a multinational technology focused on igniting business growth by connecting people, data, and applications – quickly, securely, and effortlessly. Leveraging its robust network, the company offers a wide variety of services ranging from metro connectivity to long-haul data transport, edge cloud, security, and managed service capabilities. Lumen is committed to continuous improvement and innovation in its service offerings to meet customer needs today and as they build for tomorrow.
Company Details
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Key Insights
A Snapshot of What Matters - Based on Validated User Reviews
User Sentiment About Lumen Global WAN Services
Reviewer Insights for: Lumen Global WAN Services
Deciding Factors: Lumen Global WAN Services Vs. Market Average
Performance of Lumen Global WAN Services Across Market Features
Lumen Global WAN Services Likes & Dislikes
High network reliability, strong customer support, great reach across the United States
Secure connectivity and scalability.
High Availability and low latency during the transaction It's very flexible The technical team is very knowledgeable, they always try to resolve on time
Lead times to get a new Network set up if they are not in the area can take some time, documentation around configuration could be a little bit stronger, would love a little bit more pricing transparency on the website versus having to talk to an account manager.
Experienced delays in provisioning.
Portal can be more user friendly Ticket management can be improved Service level agreements can be improved
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Peer Discussions
Lumen Global WAN Services Reviews and Ratings
- SYSADMIN<50M USDTransportationReview Source
Consistent Network Performance Across States With Enhanced Service Provisioning Speed
We've been using lumen global to connect our offices across multiple states and the reliability and performance has been excellent. The Network provides consistent with an up time even for high demand work clothes and provisioning new sides has become much faster compared to our previous provider. The customer portal offers great visibility into service status and outages. - SERVICENOW SENIOR ARCHITECT50M-1B USDIT ServicesReview Source
Global Connectivity and Smooth Onboarding Highlight Strengths of Lumen WANS Services
The Lumen global WANS services have been largely positive. The global connectivity is the key to our use. Also it was a smooth onboarding process for our users . I would like to see improvement in communication proactively. The overall service quality is good. They regularly keep on upgrading themselves which makes more unique this product. - Manager of IT Services<50M USDManufacturingReview Source
Security Features Require Additional Line And High Cost Despite Stable Service
Lumen provides good internet service. I have rarely had issues with it going down. I do occasionaly have quick intermittent issues but they are quick and rare. - IT SOLUTIONS ANALYST<50M USDServices (non-Government)Review Source
Lumen’s Global WAN Offers Reliable Connectivity and Strong SD-WAN Support
Lumen's Global WAN helps connect our business to high-speed internet no matter our location. - IT SECURITY & RISK MANAGEMENT ASSOCIATE50M-1B USDTelecommunicationReview Source
Support Team Demonstrated Effective Communication During Location-Specific Internet Glitch
The service is working as expected, aside from a glitch that brought down the Internet at one of our Locations for a brief period of time. Lumen was instrumental in providing the necessary support and kept us updated during the issue, which is commendable.