Name: Tata Communications Global WAN Services
Rating: 4.7 (680 reviews)

Overview

Service Information on Tata Communications Global WAN Services

Updated 13th October 2025

What is Tata Communications Global WAN Services?

Tata Communications Global WAN Services is a software designed to facilitate wide area network connectivity for enterprises across multiple locations, supporting secure and scalable communication. The software provides features such as management of network infrastructure, optimization of traffic for cloud and application performance, and resilience through multiple connectivity options. It aims to address challenges in connecting geographically dispersed offices, enhancing network efficiency, and enabling consistent access to digital resources. The software provides organizations with tools for central management, security assurance, and flexible bandwidth allocation, supporting business continuity and adaptability in diverse operational environments.

Overall experience with Tata Communications Global WAN Services

Network Support Engineer

500M - 1B USD, Banking

FAVORABLE

“Review for TATA MPLS Connectivity under APAC”

4.0

Jan 20, 2026

Overall experience with TATA when it comes to ordering of circuit is good since they are able to provide a compete solution for analysis. When it comes to provisioning and activation of circuit, the service is excellent since TATA is able to hit the target delivery date on time with higher successful rate for activation

AVP, IT

250M - 500M USD, IT Services

CRITICAL

“Service Response And Last Mile Connectivity Pose Challenges For TATA SDWAN Deployments”

3.0

Oct 7, 2025

TATA SDWAN has been part of our Global Rollout to integrate our offices across geographies.

Badges

Gartner Peer Insights recognizes vendors who meet or exceed both the market average Overall Experience and the market average User Interest and Adoption score through a Customers’ Choice distinction.

For Market:
Global WAN Services

About Company

Company Description

Tata Communications is a global organization that facilitates the digital transformation of businesses. The company is key in processing around 30% of global internet routes, and has a pivotal role in connecting firms to prominent cloud service providers. As a long-standing player in the India's digital evolution, the company has been instrumental in the adoption of digital services over the last quarter of a century. Tata Communications acknowledges that connectivity is a fundamental necessity for the economy, and is dedicated to serving industry leaders in this new era of communication. In 2020, the company introduced 'Secure Connected Digital Experience' (SCDx), developed to address the increasing global demand for new operational methods. This includes the accelerated shift towards remote working, rising digital commerce, increasing security threats, and the move to more contactless experiences. The company operates in over 200 countries worldwide.

Company Details

Year Founded

1986

Head office location

Mumbai, India

Number of employees

10001+

Website

https://www.tatacommunications.com

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Key Insights

A Snapshot of What Matters - Based on Validated User Reviews

User Sentiment About Tata Communications Global WAN Services

Reviewer Insights for: Tata Communications Global WAN Services

Deciding Factors: Tata Communications Global WAN Services Vs. Market Average

Performance of Tata Communications Global WAN Services Across Market Features

Tata Communications Global WAN Services Likes & Dislikes

What I like the most about the service of TATA is when they are working on delivering the order on time by providing an extended support in able to hit the target

Opex Model with MSP owned links and appliances

Customers value Tata Communications Ltd. for its reliable and high-performance network and responsive customer support for complex global business needs.

What I dislike the most is the longer processing during ordering stage wherein sometimes the internal process of TATA to release the cof takes time which causes delays

Implementation is hurried by the implementation team and Day 2 support needs improvement in response time and Quality of Support. New site implementations take time as the last mile link providers interaction with Tata is slow.

Based on customer and employee reviews regarding TATA Communications Ltd is services include Billing issues and non cooperative terms.

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Tata Communications Global WAN Services Reviews and Ratings

4.7

(680 Ratings)

Rating Distribution

5 Star: 67%
4 Star: 30%
3 Star: 3%
2 Star: 0%
1 Star: 0%

Customer Experience

Evaluation & Contracting

4.6

Planning & Transition

4.6

Delivery & Execution

4.6

Integration & Deployment

4.2

Service & Support

4.3

Service Capabilities

4.7

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Network Support Engineer
50M-1B USD
Banking
Review Source
Review for TATA MPLS Connectivity under APAC
4.0
Jan 20, 2026
Overall experience with TATA when it comes to ordering of circuit is good since they are able to provide a compete solution for analysis. When it comes to provisioning and activation of circuit, the service is excellent since TATA is able to hit the target delivery date on time with higher successful rate for activation
IT Manager
<50M USD
Energy and Utilities
Review Source
Tata Communications Balances Performance Strengths Against Reports of Service Issues
5.0
Nov 14, 2025
Overall experience at TATA Communication Ltd was mixed with positive aspects including strong global presence.
Manager, Project Management
10B+ USD
Banking
Review Source
Clear Milestones and Early Issue Communication Strengthen Service Implementation Process
4.0
Jan 2, 2026
Very good coverage in all the countries where we need a service delivered. Flexible team to accommodate customer requirements. Well planned delivery and schedule with clear milestones and open communication and early notification of potential issues.
MANAGER, PROJECT MANAGEMENT
50M-1B USD
IT Services
Review Source
Best in Services and Trusted partner for WAN Requirements
5.0
Nov 17, 2025
Tata communications is the best service provider across the globe for network and connectivity requirements, they are always pro-active and round the clock available. Their planning and service delivery teams are excellent and easily approachable for any type of issue. However, we are seeing premium charges for all the services nowadays which need to be re looked at. Otherwise rest all good.
IT Manager
50M-1B USD
Telecommunication
Review Source
Customer-Centric Approach and Industry-Aligned Values Mark Ongoing Collaboration
5.0
Dec 19, 2025
Our Partnership with Tata communications has spanned over a decade, during which their team has consistently demonstrated exceptional alignment with the latest technologies, optimization of services and periodic sync-up of account relationship.

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