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What is Tata Communications Global WAN Services?
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Overall experience with Tata Communications Global WAN Services
“Tata’s Exceptional Reachability Contrasted With Difficult Service Changes and Coordination”
“Service Response And Last Mile Connectivity Pose Challenges For TATA SDWAN Deployments”
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Global WAN Services
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Company Description
Tata Communications is a global organization that facilitates the digital transformation of businesses. The company is key in processing around 30% of global internet routes, and has a pivotal role in connecting firms to prominent cloud service providers. As a long-standing player in the India's digital evolution, the company has been instrumental in the adoption of digital services over the last quarter of a century. Tata Communications acknowledges that connectivity is a fundamental necessity for the economy, and is dedicated to serving industry leaders in this new era of communication. In 2020, the company introduced 'Secure Connected Digital Experience' (SCDx), developed to address the increasing global demand for new operational methods. This includes the accelerated shift towards remote working, rising digital commerce, increasing security threats, and the move to more contactless experiences. The company operates in over 200 countries worldwide.
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User Sentiment About Tata Communications Global WAN Services
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Tata Communications Global WAN Services Likes & Dislikes
Once it's up and running, changes can on a service can be challenging. Tata is delivering a great overview of their services on their portal and its a single pane of glass
Opex Model with MSP owned links and appliances
It has the flexibility to support evolving enterprise needs like cloud and hybrid deployments, security is very strong and good network reliability.
The number of people that are involved in everything you deal with TATA, the constant changes of assigned people and the amount of communication needed, can be annoying.
Implementation is hurried by the implementation team and Day 2 support needs improvement in response time and Quality of Support. New site implementations take time as the last mile link providers interaction with Tata is slow.
Occasional latency in multi-cloud integration cases depending on routing and peering of network. Also, some reporting features are limited in customization.
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Tata Communications Global WAN Services Reviews and Ratings
- DIRECTOR NETWORK ACCESS50M-1B USDSoftwareReview Source
Tata’s Exceptional Reachability Contrasted With Difficult Service Changes and Coordination
Tata is solid, while slow in delivering during the whole process, the amount of people involved is high. Tata has to use, almost always, a last mile provider and the coordination between the customer, the last mile and TATA can be exhausting. Service Stability is outstanding, reachability of TATA is exceptional and the effort to solve situations is also exceptional, which unfortunately does not mean that it's effective as well. - ENGINEER<50M USDServices (non-Government)Review Source
Multi-Tenant Capabilities Highlighted Alongside Real-Time Sync Delays in Versa SDWAN
Downtime is minimal. effectively support multi-regional operations. The monitoring is made easy by the IZO^TM platform and SD-WAN integration, security is very effective and enhanced network reliability. - Network Support Engineer50M-1B USDBankingReview Source
Review for TATA MPLS Connectivity under APAC
Overall experience with TATA when it comes to ordering of circuit is good since they are able to provide a compete solution for analysis. When it comes to provisioning and activation of circuit, the service is excellent since TATA is able to hit the target delivery date on time with higher successful rate for activation - AVP, IT50M-1B USDIT ServicesReview Source
Service Response And Last Mile Connectivity Pose Challenges For TATA SDWAN Deployments
TATA SDWAN has been part of our Global Rollout to integrate our offices across geographies. - IT Manager<50M USDEnergy and UtilitiesReview Source
Tata Communications Balances Performance Strengths Against Reports of Service Issues
Overall experience at TATA Communication Ltd was mixed with positive aspects including strong global presence.