Overview
Product Information on Matrix42 IT Service Management
Updated 13th October 2025
What is Matrix42 IT Service Management?
Matrix42 IT Service Management Pricing
Overall experience with Matrix42 IT Service Management
IT Associate
500M - 1B USD, Healthcare and BiotechFAVORABLE
“Intuitive operation, flexible use, great further development, but a mobile app is still missing.”
Communication with the provider is consistently professional, reliable, and solution-oriented. Concerns are addressed promptly and resolved constructively together. Even with more complex issues, suitable solutions have always been found. Matrix42 is always helpful and cooperative when problems arise and provides targeted support to the IT department in clarifying and implementing solutions.
IT Associate
<50M USD, IT ServicesCRITICAL
“Matrix42 is considered a comprehensive but complex tool prone to interruptions.”
I've been using Matrix42 for almost four years as a support technician and fleet manager. Matrix42 seems to be a comprehensive tool, but it's complicated to configure.
About Company
Company Description
Matrix42 is a company providing an enterprise service management platform designed to meet current business requirements. They offer solutions in User Experience, Process Efficiency, Cost and Compliance, Operational Agility, and Intelligent Automation with the intention to enhance process efficiency, bolster data security, and improve employee experience. The product bundle features IT Service Management, IT Asset Management, Unified Endpoint Management, Software Asset Management, and Endpoint Data Protection. The primary objective is to adequately assist customers in their process of digital transformation.
Company Details
Company type
Public
Year Founded
1992
Head office location
Frankfurt, Germany
Number of employees
501 - 1000
Annual Revenue
50M-250M USD
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- IT Associate50M-1B USDHealthcare and BiotechReview Source
Intuitive operation, flexible use, great further development, but a mobile app is still missing.
Communication with the provider is consistently professional, reliable, and solution-oriented. Concerns are addressed promptly and resolved constructively together. Even with more complex issues, suitable solutions have always been found. Matrix42 is always helpful and cooperative when problems arise and provides targeted support to the IT department in clarifying and implementing solutions. - Manager, Customer Service and SupportGov't/PS/EdGovernmentReview Source
Great Product, but it needs to be cared for.
M42 is a great Tool that comprehensively covers all Areas of activity in the Service Desk and offers even more. However, it requires Expertise an, in my Opinion, cannot be used correctly by Administrators or Workflow-Programmers without attending training courses. - IT Services Associate50M-1B USDMiscellaneousReview Source
European Platform Excels in Reliability and Compliance
My overall experience has been very positive. I especially appreciate the platform's reliability-uptime has been excellent, and performance is consistent even during peak usage. Its versatility stands out as well; the feature set covers a wide range of needs without feeling cluttered. - IT Associate50M-1B USDConstructionReview Source
A very powerful ITSM tool - if you know what you're doing
Matrix42 is a powerful ITSM platform that we use as a central hub for service management, asset tracking, and business data. Its flexibility and automation capabilities allow us to cover a wide range of use cases, but implementing advanced scenarios requires careful design to avoid side effects. The user experience could also be more modern and intuitive - IT Manager1B-10B USDRetailReview Source
A holistic approach to ITSM without breaking the bank
Matrix42 provides a holistic ITSM product that fits our needs well. All necessary modules are available for our use, and the platform is relatively easy to maintain and customize to deliver value for our organization.
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