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  3. MiCollab
Logo of MiCollab

MiCollab

byMitel
in Unified Communications (Transitioning to Unified Communications as a Service)
4.4

Overview

Product Information on MiCollab

Updated 13th October 2025

What is MiCollab?

MiCollab is a software platform designed for unified communications and collaboration. It provides features such as voice, video, messaging, conferencing, and mobility capabilities, allowing users to communicate and collaborate from various locations and devices. The software integrates with business applications and supports desktop and mobile clients, enabling streamlined communication across teams. MiCollab addresses the business need for efficient internal and external collaboration by centralizing communication tools, facilitating real time interactions, and supporting remote and hybrid work environments. The software is used to optimize workflows and enhance team productivity with a single interface for messaging, calling, and meetings.

MiCollab Pricing

MiCollab is a software that uses a subscription-based pricing model, typically with tiered plans depending on feature sets and the number of users. The software may also involve perpetual licensing in some cases, with optional add-ons and support fees. Pricing varies based on deployment options, such as on-premises or cloud-based, and is generally structured around user licenses and desired functionality.

Overall experience with MiCollab

NETWORK ARCHITECT
3B - 10B USD, IT Services
FAVORABLE

“Mitel MiCollab: Bridging the Gap in Hybrid Telephony Environments”

4.0
Jan 2, 2025
The Mitel MiCollab solution is an effective collaboration tool that brings the power of Mitel telephony into a portable environment. With MiCollab, we find a rich and seamless interface
IT Manager
50M - 250M USD, Transportation
CRITICAL

“micollab on iphone does not deliver as promised”

2.0
Oct 4, 2019
micollab on iphone is not mature. The desktop version is performing well but can not compete with features and ease of use of competitors.

About Company

Company Description

Updated 10th June 2025

Mitel is a company that handles approximately two billion connections on a daily basis. Their primary goal is to assist businesses in developing their internal and external communication by providing solutions that enable efficient collaboration and customer service.

Company Details

Updated 10th June 2025
Company type
Private
Year Founded
1972
Head office location
Kanata, Canada
Number of employees
1001 - 5000
Website
http://www.mitel.com

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Key Insights

A Snapshot of What Matters - Based on Validated User Reviews

Reviewer Insights for: MiCollab
Deciding Factors: MiCollab Vs. Market Average
Performance of MiCollab Across Market Features

MiCollab Likes & Dislikes

Like

What I like the most about the MiCollab solution is its native connection with the Mitel environment. This connection allows users to benefit from a significant number of features specific to the telephony system. It is a solution that integrates perfectly into hybrid telephony environments.

Like

The ease of deployment was a plus.

Like

easy configuration and installation

Dislike

- The MiCollab solution presents a significant security vulnerability if it is not paired with the Mitel encryption license; without this license, a man-in-the-middle attack could potentially eavesdrop on telephone conversations - Remote work usage is only possible via VPN or by installing a proxy gateway called MBG, which limits deployment capabilities - MiCollab conferences are less fluid compared to competitors like Teams, for example, and are limited without MiTeam Meeting

Dislike

micollab just doesn't live up to the expected standards. It is just not good enough compared to other vendors

Dislike

complicated to troubleshoot

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Peer Discussions

MiCollab Reviews and Ratings

4.4

(63 Ratings)

Rating Distribution

5 Star
37%
4 Star
48%
3 Star
10%
2 Star
6%
1 Star
0%
Why ratings and reviews count differ?

Customer Experience

Evaluation & Contracting

4.2

Integration & Deployment

4.1

Service & Support

4.1

Product Capabilities

4.4

Filter Reviews
Sort By:
Most helpful
Last 12 Months
Star Rating
Reviewer Type
Reviewer's Company Size
Reviewer's Industry
Reviewer's Region
Reviewer's Job Function
  • NETWORK ARCHITECT
    1B-10B USD
    IT Services
    Review Source

    Mitel MiCollab: Bridging the Gap in Hybrid Telephony Environments

    4.0
    Jan 2, 2025
    The Mitel MiCollab solution is an effective collaboration tool that brings the power of Mitel telephony into a portable environment. With MiCollab, we find a rich and seamless interface
  • IT ASSOCIATE
    <50M USD
    IT Services
    Review Source

    MiCollab: Simplified Configuration and Easy Integration

    5.0
    Jan 30, 2025
    micollab is well documented and easy to configure and integrate with other solution
  • EUC SUPPORT ANALYST
    50M-1B USD
    Real Estate
    Review Source

    Powerful tool for communication

    4.0
    Dec 9, 2023
    Micollab softphone is great for end-users. It is available for desktop and mobile, making it a great tool for working from home or on the go.
  • Marketing Specialist
    50M-1B USD
    Manufacturing
    Review Source

    MiCallab Makes a Hybrid Working Environment Easy!

    5.0
    Dec 27, 2021
    We have just recently moved over to soft phones and I absolutely love it! I work from home at least one day a week and this has made it so easy to get work calls from home. Before we had to route our phones to our cell phones and you never knew who was calling.
  • Information Technology Manager
    50M-1B USD
    Services (non-Government)
    Review Source

    MiCollab is a great product

    5.0
    Aug 25, 2020
    Overall we are completely satisfied with the MiCollab client. It has provided us the functions we need to work in the office and remotely with little to no issues.
...
Showing Result 1-5 of 63

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