Overview
Product Information on MiContact Center Business
Updated 13th October 2025
What is MiContact Center Business?
MiContact Center Business Pricing
Overall experience with MiContact Center Business
IT ASSOCIATE
<50M USD, IT ServicesFAVORABLE
“Ease of Installation and Configuration with Micontact Center”
Micontact Center is easy to configure and integrates with existing systems
Director of Operations
<50M USD, Services (non-Government)CRITICAL
“Work with a partner unless you've got prior experience.”
On the surface, the Mitel Phone system is exactly as you expect it to be. Once you have to work with it, however, you'll quickly find that Product labeling is confusing and unintuitive. Documentation is not freely available and due to the disorganization of product names finding results to what I would think are common questions is unnecessarily difficult.
About Company
Company Description
Mitel is a company that handles approximately two billion connections on a daily basis. Their primary goal is to assist businesses in developing their internal and external communication by providing solutions that enable efficient collaboration and customer service.
Company Details
Company type
Private
Year Founded
1972
Head office location
Kanata, Canada
Number of employees
1001 - 5000
Website
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Reviewer Insights for: MiContact Center Business
Performance of MiContact Center Business Across Market Features
MiContact Center Business Likes & Dislikes
Easy installation and configuration
It works. There's not much else to say, it has it's quirks, but it does the job.
I liked the support mitel provides with this solution. And all the thing which are required like feedback and load balance are automatically comes with this solution.
activating licensee
No external visibility in to the system (SNMP, SSH, etc.). I cannot monitor status with 3rd party monitoring tools which further complicates the product.
Sometime setup on new infra takes time. Or when we setup this for new client it takes some time.
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MiContact Center Business Reviews and Ratings
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- IT ASSOCIATE<50M USDIT ServicesReview Source
Ease of Installation and Configuration with Micontact Center
Micontact Center is easy to configure and integrates with existing systems - Senior Software EngineerGov't/PS/EdEducationReview Source
Enterprise Contact Center for Europe: A dedicated solution for Europe users
We are providing our services to our Europe clients. And not all but some required to give support to their users. So we took the help of our mitel business friends who suggests us to use this solutions specially made for Europe. This gives us freedom of not creating our own solution like this which is time and money consuming. We are happy with this because this is really very supportive for us. - Software Development EngineerGov't/PS/EdEducationReview Source
Initial negotiation was tough but it worked.
We were looking for a system which helps us to manage the user traffic from the europe and when we found that there are many rules and regulations we found a perfact solution which was matching all our expectation and needs. - Tech LeadGov't/PS/EdEducationReview Source
Resuhuffle the VOIP market. Great solution for our support.
A great VOIP support system specially designed for North America. It compliance with all the North American protocols and Rules®ulations. And its very compatible with both old and new ways of customer care. - Technology Infrastructure Manager<50M USDMiscellaneousReview Source
MiCC feature rich and easy to use
The system is feature rich, stable, application that is easy to use, configure and maintain. Everything we want to do, we can do within the Mitel Contact Center platform.
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