Overview
Product Information on PureConnect (Legacy)
Updated 13th October 2025
What is PureConnect (Legacy)?
PureConnect (Legacy) Pricing
Overall experience with PureConnect (Legacy)
BSA
250M - 500M USD, TelecommunicationFAVORABLE
“Great help with Cloud API integration”
With the help of Genesys Professional Services, we were able to integrate with their Cloud API on time and within budget.
Telco Transformation Project Manager
500M - 1B USD, RetailCRITICAL
“Genysis needs a look before deciding”
Genysis is a soluiton and provider are mature in the industry and are also comprehensive in their solution offer. Well worth a consideration
About Company
Company Description
Genesys is focused on improving loyalty and business outcomes for customers and employees. Through its Genesys Cloud platform, Genesys helps organizations worldwide provide empathetic, personalized experiences at scale. With Genesys Cloud, organizations differentiate with the right customer experience at the right time, and drive stronger workforce engagement, efficiency and operational improvements.
Company Details
Company type
Private
Year Founded
1990
Head office location
Menlo Park, CA, United States
Number of employees
5001 - 10000
Website
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A Snapshot of What Matters - Based on Validated User Reviews
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PureConnect (Legacy) Reviews and Ratings
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- BSA50M-1B USDTelecommunicationReview Source
Great help with Cloud API integration
With the help of Genesys Professional Services, we were able to integrate with their Cloud API on time and within budget. - IT Director Of AI/ML10B+ USDBankingReview Source
The backbone for omnichannel and AI engagement.
Honored to have built a career on the Genesys backbone. - Technical LeadGov't/PS/EdHealthcare and BiotechReview Source
Genesys PureConnect WFM Review
Genesys Pure connect is a very reliable and flexible product to calculate WFM and employee KPI metrics. Pure connect is a very stable and enterprise level product which can be used in a big contact center environment - Sales Representative<50M USDEnergy and UtilitiesReview Source
User Interface and Productivity on Purecloud
The user Interface is easy and Simple but the its not Fast enough, it usually takes 2 to 3 seconds to go from one status to other ex available to On queue. there are some information that we dont need ex Documents and scheduled callback in performance section. - Senior Network Administrator1B-10B USDBankingReview Source
Pureconnect review
with pureconnect one can easily manage many incoming interaction in a single screen at the same time securely. Also with it you can integrate with as many platform as you wish.
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Showing Result 1-5 of 81
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