Overview
Product Information on PureConnect (Legacy)
What is PureConnect (Legacy)?
PureConnect (Legacy) Pricing
Overall experience with PureConnect (Legacy)
“Great help with Cloud API integration”
“Genysis needs a look before deciding”
About Company
Company Description
Genesys is focused on improving loyalty and business outcomes for customers and employees. Through its Genesys Cloud platform, Genesys helps organizations worldwide provide empathetic, personalized experiences at scale. With Genesys Cloud, organizations differentiate with the right customer experience at the right time, and drive stronger workforce engagement, efficiency and operational improvements.
Company Details
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A Snapshot of What Matters - Based on Validated User Reviews
Reviewer Insights for: PureConnect (Legacy)
Performance of PureConnect (Legacy) Across Market Features
PureConnect (Legacy) Likes & Dislikes
Standard REST API interface for integration
Its a product supported by experts within their field and who can also assist in helping you find your way through the maze
Genesys does not lock you into a box; if something about the platform you want to build out further than Genesys has, you have access to the full Platform SDK! With this, you can accomplish nearly anything, including full AI integration. Contact Centers are ripe for AI and Genesys does not hold you back! The platform and Platform SDK are monumental differentiators from the competition.
No separate non Production environment for testing purposes.
It's not true cloud and can be a little expensive and has a limited product portfolie
There are always opportunities for products to improve. In the last ten years, each opportunity where improvement could be made, Genesys has taken to heart and fleshed out!
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Peer Discussions
PureConnect (Legacy) Reviews and Ratings
- BSA50M-1B USDTelecommunicationReview Source
Great help with Cloud API integration
With the help of Genesys Professional Services, we were able to integrate with their Cloud API on time and within budget. - IT Director Of AI/ML10B+ USDBankingReview Source
The backbone for omnichannel and AI engagement.
Honored to have built a career on the Genesys backbone. - Technical LeadGov't/PS/EdHealthcare and BiotechReview Source
Genesys PureConnect WFM Review
Genesys Pure connect is a very reliable and flexible product to calculate WFM and employee KPI metrics. Pure connect is a very stable and enterprise level product which can be used in a big contact center environment - Sales Representative<50M USDEnergy and UtilitiesReview Source
User Interface and Productivity on Purecloud
The user Interface is easy and Simple but the its not Fast enough, it usually takes 2 to 3 seconds to go from one status to other ex available to On queue. there are some information that we dont need ex Documents and scheduled callback in performance section. - Senior Network Administrator1B-10B USDBankingReview Source
Pureconnect review
with pureconnect one can easily manage many incoming interaction in a single screen at the same time securely. Also with it you can integrate with as many platform as you wish.