Name: Verint Workforce Engagement Management
Rating: 4.2 (140 reviews)

Overview

Product Information on Verint Workforce Engagement Management

Updated 5th March 2026

What is Verint Workforce Engagement Management?

Verint Workforce Management is an AI-powered solution that forecasts your customer demand, analyzes and predicts the number of employees needed, and optimizes employee schedules to align with demand across contact center and back-office operations, to help you meet your CX and efficiency goals. We provide highly accurate forecasting for complex, omnichannel organizations; flexible scheduling with self-serve capabilities that empower employees to autonomously make changes to their schedules, and AI-derived, real-time data insights for intraday work balancing and faster, better decision making. Verint WFM customers typically increase employee productivity, reduce employee attrition, increase NPS / CSAT scores, and increase manager capacity. Verint WFM is part of Verint CX Automation Platform, which helps lower costs and elevate EX and CX. The Platform and solutions are scalable from SMB to global enterprises, and can be deployed on-premises, single or multi-tenant cloud, or a hybrid mix.

Overall experience with Verint Workforce Engagement Management

Senior Marketing Executive

3B - 10B USD, Manufacturing

FAVORABLE

“Robust tool to monitor agent schedules effectively and all employee activities”

4.0

Apr 15, 2025

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ADVANCED TECHNICAL SUPPORT SPECIALIST

1B - 3B USD, Software

CRITICAL

“Solid product that could see some improvements in the future”

3.0

Mar 8, 2024

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About Company

Company Description

Verint delivers customer experience automation. Companies use the Verint Open Platform and Verint's team of AI-powered bots to deliver tangible AI business outcomes across the enterprise. Verint helps brands elevate CX while simultaneously lowering costs and realizing significant ROI and business outcomes now.

Company Details

Year Founded

1994

Head office location

Melville, United States

Number of employees

5001 - 10000

Parent Company

Thoma Bravo

Website

https://www.verint.com

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