Name: Verint Workforce Engagement Management
Rating: 4.2 (140 reviews)

Overview

Product Information on Verint Workforce Engagement Management

Updated 5th March 2026

What is Verint Workforce Engagement Management?

Verint Workforce Management is an AI-powered solution that forecasts your customer demand, analyzes and predicts the number of employees needed, and optimizes employee schedules to align with demand across contact center and back-office operations, to help you meet your CX and efficiency goals. We provide highly accurate forecasting for complex, omnichannel organizations; flexible scheduling with self-serve capabilities that empower employees to autonomously make changes to their schedules, and AI-derived, real-time data insights for intraday work balancing and faster, better decision making. Verint WFM customers typically increase employee productivity, reduce employee attrition, increase NPS / CSAT scores, and increase manager capacity. Verint WFM is part of Verint CX Automation Platform, which helps lower costs and elevate EX and CX. The Platform and solutions are scalable from SMB to global enterprises, and can be deployed on-premises, single or multi-tenant cloud, or a hybrid mix.

Overall experience with Verint Workforce Engagement Management

Senior Marketing Executive

3B - 10B USD, Manufacturing

FAVORABLE

“Robust tool to monitor agent schedules effectively and all employee activities”

4.0

Apr 15, 2025

Its features really help us to monitor the agents schedules as it effectively displays daily records.

ADVANCED TECHNICAL SUPPORT SPECIALIST

1B - 3B USD, Software

CRITICAL

“Solid product that could see some improvements in the future”

3.0

Mar 8, 2024

The tool works well once setup to how you want it to be. Getting there can be tough. The interface is also very dated though it works well.

About Company

Company Description

Verint delivers customer experience automation. Companies use the Verint Open Platform and Verint's team of AI-powered bots to deliver tangible AI business outcomes across the enterprise. Verint helps brands elevate CX while simultaneously lowering costs and realizing significant ROI and business outcomes now.

Company Details

Year Founded

1994

Head office location

Melville, United States

Number of employees

5001 - 10000

Website

https://www.verint.com

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Key Insights

A Snapshot of What Matters - Based on Validated User Reviews

Reviewer Insights for: Verint Workforce Engagement Management

Performance of Verint Workforce Engagement Management Across Market Features

Verint Workforce Engagement Management Likes & Dislikes

By far the most robust Workforce management tool I have used with forecasts that are spot on for future hiring and training.

Enabling end users to make requests was easy and setting limits on time off/schedule adjustments works well. The AI scheduling integration based on work load was a fun feature though we had to disable it with some of the odd times it would setup.

1-Provides automation to varying needs 2-Helps improve customer experience 3-simplifies forecasting 4-Offers call recording and automated quality management

I think it should be quicker to display errors when there are schedule conflicts.

Setting up the groups/departments is time consuming. The portal is very dated and not very clean looking.

1- The trascriptions for call recordings can be made more accurate 2-it may require additional time for research and learning 3-no live chat or phone support

Top Verint Workforce Engagement Management Alternatives

Peer Discussions

Verint Workforce Engagement Management Reviews and Ratings

Recommended Gartner Insights

Market Guide for Contact Center Workforce Engagement Management (Transitioning to Contact Center as a Service & Contact Center Workforce Management Solutions)

1B-10B USD

Manufacturing

Review Source

Robust tool to monitor agent schedules effectively and all employee activities

Software

Solid product that could see some improvements in the future

QUALITY ASSURANCE OFFICER

<50M USD

Banking

Verint - Delivering smarter engagement

5.0

Sep 24, 2023

It provides real time guidance and multiple options to maintain quality and offer a better custoemr experience. It carries multiple ranges of capabilities

Talent Acquisition Partner

50M-1B USD

Services (non-Government)

Quite an intense software for tracking work

Sep 9, 2022

We used this for tracking work in the call center. It's a super complex software that takes time to learn. You'll need trainers to use it effectively. Unfortunately the system will also go down constantly, so be prepared.

Business

10B+ USD

Insurance (except health)

Reliability and Support

Aug 20, 2021

Great value gained from a tool every contact center regardless of size should be using. The forecasting functionality helps us plan staffing and be prepared to serve customers when they need it. Even the littlest of things save a lot of time. recently we implemented an email notificationvto the rep and leader whenever there’s a schedule change. No more manually sending emails by our WFM team. Saves a tremendous amount of time!

Overview

Product Information on Verint Workforce Engagement Management

What is Verint Workforce Engagement Management?

Verint Workforce Engagement Management Pricing

Verint Workforce Engagement Management Product Images

Overall experience with Verint Workforce Engagement Management

“Robust tool to monitor agent schedules effectively and all employee activities”

“Solid product that could see some improvements in the future”

About Company

Company Description

Company Details

Key Insights

A Snapshot of What Matters - Based on Validated User Reviews

Reviewer Insights for: Verint Workforce Engagement Management

Performance of Verint Workforce Engagement Management Across Market Features

Verint Workforce Engagement Management Likes & Dislikes

Top Verint Workforce Engagement Management Alternatives

Peer Discussions

Verint Workforce Engagement Management Reviews and Ratings

Recommended Gartner Insights

About Company

Company Description

Company Details

Reviewer Insights for: Verint Workforce Engagement Management

Performance of Verint Workforce Engagement Management Across Market Features

Verint Workforce Engagement Management Likes & Dislikes

Recommended Gartner Insights

Top Verint Workforce Engagement Management Alternatives

Verint Workforce Engagement Management Reviews and Ratings

1. Zoom Workforce Optimization

2. NICE Workforce Management (WFM)​

3. Calabrio ONE

Robust tool to monitor agent schedules effectively and all employee activities

Solid product that could see some improvements in the future

Verint - Delivering smarter engagement

Quite an intense software for tracking work

Reliability and Support

4.2

(140 Ratings)

Rating Distribution

Customer Experience

Product Capabilities

2. NICE Workforce Management (WFM)