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  3. Calabrio ONE
Logo of Calabrio ONE

Calabrio ONE

byVerint
in
4.4
Market Presence: Contact Center Workforce Engagement Management (Transitioning to Contact Center as a Service & Contact Center Workforce Management Solutions), Conversation Analytics Platforms

Overview

Product Information on Calabrio ONE

Updated 23rd June 2026

What is Calabrio ONE?

Calabrio ONE delivers workforce engagement and contact center intelligence capabilities through the Verint CX Automation Platform, with AI capabilities, integrations, and a focus on agent experience and customer outcomes. The Verint CX Automation Platform helps contact centers automate CX workflows and measure outcomes. It is built to run on existing infrastructure and integrates with any CCaaS, CRM, or AI model. Using a shared CX Data Hub and Verint Da Vinci AI, the platform learns from each interaction to support automation across self-service, agent support, analytics, quality, and workforce engagement.

Calabrio ONE Pricing

Calabrio ONE Product Images

Conversation Intelligence
Conversation Intelligence
Calabrio WFM
Calabrio WFM

Overall experience with Calabrio ONE

CUSTOMER SERVICE & SUPPORT ASSOCIATE
1B - 3B USD, Banking
FAVORABLE

“Reliable scheduling with visual clarity, though occasional slowdowns occur”

5.0
Jun 30, 2026
This text serves as a placeholder and does not reflect the user’s review responses or opinions. This text serves as a placeholder and does not reflect the user’s review responses or opinions. This text serves as a placeholder and does not reflect the user’s review responses or opinions.
Vp, Strategy
500M - 1B USD, Manufacturing
CRITICAL

“Frequent Change Orders and Custom Integrations Impact Overall Experience”

3.0
Mar 9, 2026
This text serves as a placeholder and does not reflect the user’s review responses or opinions. This text serves as a placeholder and does not reflect the user’s review responses or opinions. This text serves as a placeholder and does not reflect the user’s review responses or opinions.

About Company

Company Description

Updated 16th July 2024

Verint delivers customer experience automation. Companies use the Verint Open Platform and Verint's team of AI-powered bots to deliver tangible AI business outcomes across the enterprise. Verint helps brands elevate CX while simultaneously lowering costs and realizing significant ROI and business outcomes now.

Company Details

Updated 22nd June 2026
Year Founded
1994
Head office location
Melville, United States
Number of employees
5001 - 10000
Parent Company
Thoma Bravo
Website
https://www.verint.com

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Key Insights

A Snapshot of What Matters - Based on Validated User Reviews

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Peer Discussions

Calabrio ONE Reviews and Ratings

4.4

(113 Ratings)

Rating Distribution

5 Star
55%
4 Star
34%
3 Star
8%
2 Star
3%
1 Star
1%
Why ratings and reviews count differ?
  • CUSTOMER SERVICE & SUPPORT ASSOCIATE
    1B-10B USD
    Banking
    Review Source

    Reliable scheduling with visual clarity, though occasional slowdowns occur

    5.0
    Jun 30, 2026
    Calabrio is a tool used in our company to team/ individual schedule and is easy as a user to navigate to check my day/time and scheduled tasks for the day/ weeks. It is reliable and very accurate
  • CUSTOMER SERVICE & SUPPORT ASSOCIATE
    1B-10B USD
    Banking
    Review Source

    Reliable scheduling with visual clarity, though occasional slowdowns occur

    5.0
    Jun 30, 2026
    Calabrio is a tool used in our company to team/ individual schedule and is easy as a user to navigate to check my day/time and scheduled tasks for the day/ weeks. It is reliable and very accurate
  • Read All 113 Reviews

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Recommended Gartner Insights

  • Market Guide for Contact Center Workforce Engagement Management (Transitioning to Contact Center as a Service & Contact Center Workforce Management Solutions)
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Calabrio ONE Likes & Dislikes

Like

It is easy to navigate, submit updates to my team lead in activities or tasks/ OT request for example Very visual and the color can make it even easier to spot the different activities and breaks

Like

It is easy to navigate, submit updates to my team lead in activities or tasks/ OT request for example Very visual and the color can make it even easier to spot the different activities and breaks

Like

It is easy to navigate, submit updates to my team lead in activities or tasks/ OT request for example Very visual and the color can make it even easier to spot the different activities and breaks

Dislike

everything requires custom APIs to integrate with salesforce and other CRMs

Dislike

everything requires custom APIs to integrate with salesforce and other CRMs

Dislike

everything requires custom APIs to integrate with salesforce and other CRMs

Deciding Factors: Calabrio ONE Vs. Market Average
Reviewer Insights for: Calabrio ONE
Performance of Calabrio ONE Across Market Features