Overview
Product Information on Calabrio ONE
What is Calabrio ONE?
Calabrio ONE Pricing
Overall experience with Calabrio ONE
“Exploring Calabrio: A Review of Its User-Friendly Scheduling Features”
“Frequent Change Orders and Custom Integrations Impact Overall Experience”
About Company
Company Description
Calabrio is a company that specializes in the development of workforce performance tools for contact centers. Their main product, Calabrio ONE suite, is designed to enhance customer interactions by analyzing and understanding them fully. The suite achieves this through the use of connected data, AI-powered analytics, automated labor management, and customized training. In addition, Calabrio ONE integrates workforce optimization, agent involvement, and business intelligence solutions into a single, cloud-based package that can evolve with the organization's needs. The objective is to raise the efficiency of the workforce, meet customer demands, and improve overall agent performance.
Company Details
Key Insights
A Snapshot of What Matters - Based on Validated User Reviews
Reviewer Insights for: Calabrio ONE
Deciding Factors: Calabrio ONE Vs. Market Average
Performance of Calabrio ONE Across Market Features
Calabrio ONE Likes & Dislikes
The fact that it's so easy to plan your future weeks and days off or to make requests to our leaders make me feel like the company is really interested in giving me flexibility in our schedules and making us feel like we're being always heard about our needs
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- the main page tends to show 404 not found - sometimes requests to log in again too many times in a couple a hours - sometimes it takes a little bit too much to load
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Peer Discussions
Calabrio ONE Reviews and Ratings
- Vp, Strategy50M-1B USDManufacturingReview Source
Frequent Change Orders and Custom Integrations Impact Overall Experience
the solution was good but a lot of change orders to get to the final state. They need to be customer friendly instead of nickel and dime every moment - Customer Service & Support Associate50M-1B USDMiscellaneousReview Source
Exploring Calabrio: A Review of Its User-Friendly Scheduling Features
Everytime i need to check my schedules, future days off, bank holidays and get more into our daily activities I check Calabrio for its user-friendly way of showing all this important information in just one sitee - CHIEF AUDIT OFFICER<50M USDTravel and HospitalityReview Source
Calabrio One
Calabrio One is a great too for scheduling, forecasting and planning - Workforce Coordinator50M-1B USDHealthcare and BiotechReview Source
Calabrio partners
This software is an amazing tool for my company and team. - Sr. Applications AnalystGov't/PS/EdHealthcare and Biotech
Software implementation without the drama??... Heck yes!!
This tool has all our call centers need. Great UI, easy to use, lots of digestible information that allows the call center management make educated decisions without having to dig for the information or complicated forms.