Calabrio ONE is a software designed to support contact center workforce optimization through integrated features such as workforce management, quality management, analytics, and call recording. The software enables organizations to monitor and assess agent performance, forecast staffing requirements, and analyze customer interactions. By providing tools for scheduling, performance reviews, and interaction analytics, Calabrio ONE addresses challenges related to operational efficiency, regulatory compliance, and customer experience improvement in contact center environments. The software aims to help businesses manage resources, ensure service quality, and derive actionable insights from customer communications.
Calabrio ONE Pricing
Calabrio ONE is a software that utilizes a subscription-based pricing model, with costs typically determined by the number of users or agents and the selection of included modules such as call recording, workforce management, and analytics. Pricing may vary based on deployment options and the specific functionalities required by an organization.
Overall experience with Calabrio ONE
Customer Service & Support Associate
500M - 1B USD, Miscellaneous
FAVORABLE
“Exploring Calabrio: A Review of Its User-Friendly Scheduling Features”
5.0Apr 9, 2025
Everytime i need to check my schedules, future days off, bank holidays and get more into our daily activities I check Calabrio for its user-friendly way of showing all this important information in just one sitee
Vp, Strategy
500M - 1B USD, Manufacturing
CRITICAL
“Frequent Change Orders and Custom Integrations Impact Overall Experience”
3.0Mar 9, 2026
the solution was good but a lot of change orders to get to the final state. They need to be customer friendly instead of nickel and dime every moment
Key Insights
A Snapshot of What Matters - Based on Validated User Reviews
Verint delivers customer experience automation. Companies use the Verint Open Platform and Verint's team of AI-powered bots to deliver tangible AI business outcomes across the enterprise. Verint helps brands elevate CX while simultaneously lowering costs and realizing significant ROI and business outcomes now.
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Reviewer Insights for: Calabrio ONE
Deciding Factors: Calabrio ONE Vs. Market Average
Performance of Calabrio ONE Across Market Features
Calabrio ONE Likes & Dislikes
The fact that it's so easy to plan your future weeks and days off or to make requests to our leaders make me feel like the company is really interested in giving me flexibility in our schedules and making us feel like we're being always heard about our needs
the product is good and has strong technical team
Short Term, Long Term and Demand Planning
- the main page tends to show 404 not found - sometimes requests to log in again too many times in a couple a hours - sometimes it takes a little bit too much to load
everything requires custom APIs to integrate with salesforce and other CRMs
Frequent Change Orders and Custom Integrations Impact Overall Experience
3.0Mar 9, 2026
the solution was good but a lot of change orders to get to the final state. They need to be customer friendly instead of nickel and dime every moment
Customer Service & Support Associate
50M-1B USD
Miscellaneous
Review Source
Exploring Calabrio: A Review of Its User-Friendly Scheduling Features
5.0Apr 9, 2025
Everytime i need to check my schedules, future days off, bank holidays and get more into our daily activities I check Calabrio for its user-friendly way of showing all this important information in just one sitee
CHIEF AUDIT OFFICER
<50M USD
Travel and Hospitality
Review Source
Calabrio One
4.0Apr 11, 2023
Calabrio One is a great too for scheduling, forecasting and planning
Workforce Coordinator
50M-1B USD
Healthcare and Biotech
Review Source
Calabrio partners
5.0Nov 28, 2022
This software is an amazing tool for my company and team.
Sr. Applications Analyst
Gov't/PS/Ed
Healthcare and Biotech
Software implementation without the drama??... Heck yes!!
5.0Jul 18, 2022
This tool has all our call centers need. Great UI, easy to use, lots of digestible information that allows the call center management make educated decisions without having to dig for the information or complicated forms.
