Overview
Product Information on Calabrio ONE
What is Calabrio ONE?
Calabrio ONE Pricing
Overall experience with Calabrio ONE
“Exploring Calabrio: A Review of Its User-Friendly Scheduling Features”
“Gets the job done but would like to see a few more efficiencies”
About Company
Company Description
Calabrio is a company that specializes in the development of workforce performance tools for contact centers. Their main product, Calabrio ONE suite, is designed to enhance customer interactions by analyzing and understanding them fully. The suite achieves this through the use of connected data, AI-powered analytics, automated labor management, and customized training. In addition, Calabrio ONE integrates workforce optimization, agent involvement, and business intelligence solutions into a single, cloud-based package that can evolve with the organization's needs. The objective is to raise the efficiency of the workforce, meet customer demands, and improve overall agent performance.
Company Details
Key Insights
A Snapshot of What Matters - Based on Validated User Reviews
Reviewer Insights for: Calabrio ONE
Deciding Factors: Calabrio ONE Vs. Market Average
Performance of Calabrio ONE Across Market Features
Calabrio ONE Likes & Dislikes
The fact that it's so easy to plan your future weeks and days off or to make requests to our leaders make me feel like the company is really interested in giving me flexibility in our schedules and making us feel like we're being always heard about our needs
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- the main page tends to show 404 not found - sometimes requests to log in again too many times in a couple a hours - sometimes it takes a little bit too much to load
Read Full ReviewWe do much of our long term planning in Excel because we haven't felt comfortable using the strategic planning feature. I also haven't been able to get the forecasting to work using 2 reference periods.
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Peer Discussions
Calabrio ONE Reviews and Ratings
- Customer Service & Support Associate50M-1B USDMiscellaneousReview Source
Exploring Calabrio: A Review of Its User-Friendly Scheduling Features
Everytime i need to check my schedules, future days off, bank holidays and get more into our daily activities I check Calabrio for its user-friendly way of showing all this important information in just one sitee - CHIEF AUDIT OFFICER<50M USDTravel and HospitalityReview Source
- Workforce Coordinator50M-1B USDHealthcare and BiotechReview Source
- Sr. Applications AnalystGov't/PS/EdHealthcare and Biotech
Software implementation without the drama??... Heck yes!!
This tool has all our call centers need. Great UI, easy to use, lots of digestible information that allows the call center management make educated decisions without having to dig for the information or complicated forms. - Customer Retention Representative1B-10B USDEnergy and UtilitiesReview Source
The software that was missing from every call centre I've ever worked at.
I've worked in 5 call centres and have not seen better WFM software than Calabrio ONE. It's a good, well-rounded software suite for all employees. Very intuitive, with powerful reporting features.