Calabrio ONE Alternatives

4.7(101 Ratings)

Contact Center Workforce Engagement Management...

Considering alternatives to Calabrio ONE? See what this market Calabrio ONE users also considered in their purchasing decision. When evaluating different solutions, potential buyers compare competencies in categories such as evaluation and contracting, integration and deployment, service and support, and specific product capabilities.

Check out real reviews verified by Gartner to see how Calabrio ONE compares to its competitors and find the best software or service for your organization.

Reviewed in Last 12 Months

How Alternatives Are Selected

1. Verint Workforce Optimization

4.1

Its features really help us to monitor the agents schedules as it effectively displays daily records.Read all insights and reviews for Verint Workforce Optimization

Where Calabrio ONE Scored Higher

Better at service and support
Easier to integrate and deploy
Better evaluation and contracting

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2. Zoom Workforce Optimization

By ZOOM International

4.3

It is a fantastic product. Got to know its full capabilities post covid.Read all insights and reviews for Zoom Workforce Optimization

Where Calabrio ONE Scored Higher

Better evaluation and contracting

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3. NICE Workforce Management (WFM)

4.3

Hard to negociate with the vendor. We have only WFM suite, without the CCaaS, ans integration works but is hard to manage. We are considering consolidating both solutions Read all insights and reviews for NICE Workforce Management (WFM)

Where Calabrio ONE Scored Higher

Better at service and support
Better evaluation and contracting

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4. Aspect Workforce

4.1

Our company is in the process of beginning a pilot and has not yet rolled outa full launch. My experience so far is based on the demo I took during ACE for Request Management and Forecasting. So far it does appear to be an adequate Workforce Management tool that could process the tasks we need. Read all insights and reviews for Aspect Workforce

Where Calabrio ONE Scored Higher

Better at service and support
Better evaluation and contracting

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5. Genesys Cloud CX

4.7

Genesys cloud is by far the best cloud-based IP phone system with ease of user interface and has next to no down time.Read all insights and reviews for Genesys Cloud CX

Where Calabrio ONE Scored Higher

Better at service and support

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6. Five9 Intelligent CX Platform

4.3

Awesome implementation process, and Five9 service is second to none. My only minor complaint would be that working with reporting and Virtual Observer with all the applications is not always user-friendly.Read all insights and reviews for Five9 Intelligent CX Platform

Where Calabrio ONE Scored Higher

Better evaluation and contracting

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7. Calabrio Quality Management

4.7

I use the Effective Call Scoring feature which supports me to provide consistent and fair evaluation of agents. I also use strong reporting and analytics tools which help me to understand customer interaction with my product. The pricing is a little bit expensive but due to its functionality I chose Calabrio.Read all insights and reviews for Calabrio Quality Management

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8. NICE Engage Platform

4.2

Nice has been providng excelent recording solution for the past 20 years. This product enhances everything done in NIM and improves it in every way Read all insights and reviews for NICE Engage Platform

Where Calabrio ONE Scored Higher

Better at service and support
Easier to integrate and deploy
Better evaluation and contracting

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