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  3. Eleveo Contact Center Workforce Optimization
Logo of Eleveo Contact Center Workforce Optimization

Eleveo Contact Center Workforce Optimization

byEleveo
in Contact Center Workforce Engagement Management (Transitioning to Contact Center as a Service & Contact Center Workforce Management Solutions)
4.3

Overview

Overall experience with Eleveo Contact Center Workforce Optimization

SR. ACCOUNT EXECUTIVE
50M - 250M USD, Services (non-Government)
FAVORABLE

“A Powerful Tool for Startups: Beyond Typical Use”

4.0
May 30, 2024
This text serves as a placeholder and does not reflect the user’s review responses or opinions. This text serves as a placeholder and does not reflect the user’s review responses or opinions. This text serves as a placeholder and does not reflect the user’s review responses or opinions.
AVP, Finance
10B - 30B USD, Banking
CRITICAL

“Security Concern”

3.0
Jul 23, 2023
This text serves as a placeholder and does not reflect the user’s review responses or opinions. This text serves as a placeholder and does not reflect the user’s review responses or opinions. This text serves as a placeholder and does not reflect the user’s review responses or opinions.

About Company

Company Description

Updated 4th May 2026

Elevēo develops workforce optimization software focused on addressing operational challenges in contact centers. The company offers tools for workforce management, quality management, and compliance, supporting deployment in on-premises, cloud, or hybrid environments. Elevēo's platform is designed to streamline processes related to managing agents and ensuring regulatory adherence, aiming to improve efficiency and simplify administration within contact center operations.

Company Details

Updated 4th May 2026
Year Founded
1999
Head office location
Prague, Czechia
Number of employees
201 - 500
Website
https://www.eleveo.com

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Key Insights

A Snapshot of What Matters - Based on Validated User Reviews

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Peer Discussions

Eleveo Contact Center Workforce Optimization Reviews and Ratings

4.3

(125 Ratings)

Rating Distribution

5 Star
50%
4 Star
46%
3 Star
3%
2 Star
0%
1 Star
0%
Why ratings and reviews count differ?
  • SR. ACCOUNT EXECUTIVE
    50M-1B USD
    Services (non-Government)
    Review Source

    A Powerful Tool for Startups: Beyond Typical Use

    4.0
    May 30, 2024
    It is a fantastic product. Got to know its full capabilities post covid.
  • SR. ACCOUNT EXECUTIVE
    50M-1B USD
    Services (non-Government)
    Review Source

    A Powerful Tool for Startups: Beyond Typical Use

    4.0
    May 30, 2024
    It is a fantastic product. Got to know its full capabilities post covid.
  • Read All 124 Reviews

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Recommended Gartner Insights

  • Market Guide for Contact Center Workforce Engagement Management (Transitioning to Contact Center as a Service & Contact Center Workforce Management Solutions)
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Deciding Factors: Eleveo Contact Center Workforce Optimization Vs. Market Average
Performance of Eleveo Contact Center Workforce Optimization Across Market Features

Eleveo Contact Center Workforce Optimization Likes & Dislikes

Like

Task Scheduling. Activity management. Easy to create and manage. Time tracking. Good reporting capabilities. Works on minimum internet bandwidth.

Like

Task Scheduling. Activity management. Easy to create and manage. Time tracking. Good reporting capabilities. Works on minimum internet bandwidth.

Like

Task Scheduling. Activity management. Easy to create and manage. Time tracking. Good reporting capabilities. Works on minimum internet bandwidth.

Dislike

Security, Administration and Cost

Dislike

Security, Administration and Cost

Dislike

Security, Administration and Cost

Reviewer Insights for: Eleveo Contact Center Workforce Optimization