Overview
Product Information on NICE Workforce Management (WFM)
What is NICE Workforce Management (WFM)?
NICE Workforce Management (WFM) Pricing
Overall experience with NICE Workforce Management (WFM)
“Optimizing Team Performance: A Look at NICE WFM's Strengths”
“Union Constraints and Lack of SaaS Limit Functionality in Workforce Management Solution”
About Company
Company Description
NICE Ltd. is a global technology company specializing in customer experience management software, offering solutions in journey orchestration, workforce management and augmentation, and customer service automation.
Company Details
Key Insights
A Snapshot of What Matters - Based on Validated User Reviews
Reviewer Insights for: NICE Workforce Management (WFM)
Deciding Factors: NICE Workforce Management (WFM) Vs. Market Average
Performance of NICE Workforce Management (WFM) Across Market Features
NICE Workforce Management (WFM) Likes & Dislikes
The best thing is its ease of use and simple functionality together with great customer service. The cloud version never crashes and always loads up fast and is uprun within seconds of login.
Read Full ReviewFlexibility in the build by department to accommodate all of our needs. Operational review by VRS to shore up weaknesses is invaluable. Ability to integrate with PeopleSoft our payroll / time keeping software has saved over 26 hours a year per agent and at least 78 hours for the timekeeper and for each supervisor per year. More importantly, we pay by log in and out time not by shift time on a schedule. The agent is at work when logged in and being paid on that log in time.
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Sometimes i feel the user interface should be more minimalist so the important data can be easier to identify. The help feature could be improved to contain further details. The stats viewer option could include advanced graphics
Read Full ReviewFor new people coming into the original build and learning how to scale it down to the departments using the system was time consuming until we contracted with VRS. They are the key to the system.
Read Full ReviewTop NICE Workforce Management (WFM) Alternatives
Peer Discussions
NICE Workforce Management (WFM) Reviews and Ratings
- IT Architect50M-1B USDBankingReview Source
Union Constraints and Lack of SaaS Limit Functionality in Workforce Management Solution
Hard to negociate with the vendor. We have only WFM suite, without the CCaaS, ans integration works but is hard to manage. We are considering consolidating both solutions - Support Analyst10B+ USDEnergy and UtilitiesReview Source
Optimizing Team Performance: A Look at NICE WFM's Strengths
NICE WFM is an extremely user friendly product. The software is highly appreciable for its advanced analytics capabilities and automation features. it has truly improved our team's operational efficiency as compared to our previously used software. - CUSTOMER SERVICE ADMINISTRATORGov't/PS/EdGovernmentReview Source
Implement / Upgrade / Integrate - we have done it successfully.
Partnering with NICE for implementation, upgrade and installing smart synch over a course of time was a great experience as we worked as a team from different departments internally with the NICE engineers and the VRS representative, Emma Newman. - WFM SOFTWARE COORDINATOR10B+ USDTelecommunicationReview Source
Reliable WFM Software solution
Long time user of the product and it's a very stable platform. Easy to use and setup. The product is also easily scalable. - Business Analyst10B+ USDHealthcare and BiotechReview Source
NICE- WFM Review
Platform with extensive capabilities, newly released capabilities take some time to be integrated.