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  1. Home
  2. /
  3. Zoom Workforce Optimization
Logo of Zoom Workforce Optimization

Zoom Workforce Optimization

byZOOM International
in Contact Center Workforce Engagement Management (Transitioning to Contact Center as a Service & Contact Center Workforce Management Solutions)
4.3

Overview

Overall experience with Zoom Workforce Optimization

SR. ACCOUNT EXECUTIVE
50M - 250M USD, Services (non-Government)
FAVORABLE

“A Powerful Tool for Startups: Beyond Typical Use”

4.0
May 30, 2024
It is a fantastic product. Got to know its full capabilities post covid.
AVP, Finance
10B - 30B USD, Banking
CRITICAL

“Security Concern”

3.0
Jul 23, 2023
Not the best product there is major concern of security in terms of data obtained by the system

About Company

Key Insights

A Snapshot of What Matters - Based on Validated User Reviews

Reviewer Insights for: Zoom Workforce Optimization
Deciding Factors: Zoom Workforce Optimization Vs. Market Average
Performance of Zoom Workforce Optimization Across Market Features

Zoom Workforce Optimization Likes & Dislikes

Like

Task Scheduling. Activity management. Easy to create and manage. Time tracking. Good reporting capabilities. Works on minimum internet bandwidth.

Like

Product Features, Ease of use and Integration

Like

Zoom has everything which you need to execute a work process in a short time.

Dislike

This is not an organizational chat tool. I hope they add that to it in a better way. There is flexibility to customise the workflow, however you need proper training on the same. Therefore highly recommend to be serious during onboarding.

Dislike

Security, Administration and Cost

Dislike

Zoom uses 720P resolution. Now with the changing world should upgrade the Video Resolution.

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Peer Discussions

Zoom Workforce Optimization Reviews and Ratings

4.3

(125 Ratings)

Rating Distribution

5 Star
50%
4 Star
46%
3 Star
3%
2 Star
0%
1 Star
0%
Why ratings and reviews count differ?

Customer Experience

Evaluation & Contracting

4.3

Integration & Deployment

4.6

Service & Support

4.5

Product Capabilities

4.5

Filter Reviews
Sort By:
Most helpful
Last 12 Months
Star Rating
Reviewer Type
Reviewer's Company Size
Reviewer's Industry
Reviewer's Region
Reviewer's Job Function
  • SR. ACCOUNT EXECUTIVE
    50M-1B USD
    Services (non-Government)
    Review Source

    A Powerful Tool for Startups: Beyond Typical Use

    4.0
    May 30, 2024
    It is a fantastic product. Got to know its full capabilities post covid.
  • AVP, Finance
    10B+ USD
    Banking
    Review Source

    Security Concern

    3.0
    Jul 23, 2023
    Not the best product there is major concern of security in terms of data obtained by the system
  • Sr. Executive- Business Development
    <50M USD
    Telecommunication
    Review Source

    Zoom to optimize the workforce & upgrade the business standards

    4.0
    Sep 9, 2022
    Zoom is an essential application for Work Force Optimisation. It Helps to reduce traveling time, and proper scheduling & helps to grow the business
  • DBA Of SQL
    1B-10B USD
    IT Services
    Review Source

    See how you can manage your staff with Zoom Workforce Optimization.

    4.0
    Jul 16, 2021
    Goodbye to rubbish operations manually. Software for the management allows for quick installation of staff schedules, revision and editing of schedules before approval of a payroll. The smartphone app also offers employees the latest information to manage staff. Deploy schedules fast and simply, to make online or via mobile applications accessible to workers, where and when they choose to do so.
  • Software Test Engineer
    1B-10B USD
    IT Services
    Review Source

    Zoom Workforce- Employee tracking

    5.0
    Jul 19, 2021
    they really giving an good customer support and l like their management of communication.. and its user friendly. easy to tract of employee activities with report generation
...
Showing Result 1-5 of 124

Recommended Gartner Research

  • Market Guide for Contact Center Workforce Engagement Management (Transitioning to Contact Center as a Service & Contact Center Workforce Management Solutions)

Gartner Peer Insights content consists of the opinions of individual end users based on their own experiences, and should not be construed as statements of fact, nor do they represent the views of Gartner or its affiliates. Gartner does not endorse any vendor, product or service depicted in this content nor makes any warranties, expressed or implied, with respect to this content, about its accuracy or completeness, including any warranties of merchantability or fitness for a particular purpose.

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