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  3. Calabrio Workforce Management
Logo of Calabrio Workforce Management

Calabrio Workforce Management

byVerint
in Contact Center Workforce Engagement Management (Transitioning to Contact Center as a Service & Contact Center Workforce Management Solutions)
4.2

Overview

Product Information on Calabrio Workforce Management

Updated 23rd June 2026

What is Calabrio Workforce Management?

Calabrio Workforce Management (WFM) is a software solution designed to accelerate the workforce management tasks that contact centers traditionally have had to complete manually, such as forecasting customer interaction volume, scheduling agents, and managing intraday schedule adjustments. The solution is ideal for inbound contact centers who have outgrown their manual forecasting and scheduling tools, both in size and/or complexity, and are looking to start their WFM automation journey. Calabrio WFM offers full WFM capabilities, but with fast deployment, ease of use, and the ability to balance the needs of the organization and the employee experience. Calabrio Workforce Intelligence is an AI orchestration layer that sits on top of Calabrio WFM and embeds AI-powered capabilities for intraday optimization, schedule change automation, predictive insights, and faster, more-informed decision making into your WFM processes.

Calabrio Workforce Management Pricing

Calabrio Workforce Management Product Images

Calabrio WFM
Calabrio WFM

Overall experience with Calabrio Workforce Management

Director of Cust. Serv. & Technical Operations
50M - 250M USD, Insurance (except health)
FAVORABLE

“New Calabrio User - Happy!”

5.0
Aug 17, 2023
This text serves as a placeholder and does not reflect the user’s review responses or opinions. This text serves as a placeholder and does not reflect the user’s review responses or opinions. This text serves as a placeholder and does not reflect the user’s review responses or opinions.
AML INVESTIGATOR
1B - 3B USD, Banking
CRITICAL

“Reliable Workforce Management but Controls are not intuitive”

3.0
Jun 12, 2025
This text serves as a placeholder and does not reflect the user’s review responses or opinions. This text serves as a placeholder and does not reflect the user’s review responses or opinions. This text serves as a placeholder and does not reflect the user’s review responses or opinions.

About Company

Company Description

Updated 16th July 2024

Verint delivers customer experience automation. Companies use the Verint Open Platform and Verint's team of AI-powered bots to deliver tangible AI business outcomes across the enterprise. Verint helps brands elevate CX while simultaneously lowering costs and realizing significant ROI and business outcomes now.

Company Details

Updated 22nd June 2026
Year Founded
1994
Head office location
Melville, United States
Number of employees
5001 - 10000
Parent Company
Thoma Bravo
Website
https://www.verint.com

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Key Insights

A Snapshot of What Matters - Based on Validated User Reviews

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Peer Discussions

Calabrio Workforce Management Reviews and Ratings

4.2

(52 Ratings)

Rating Distribution

5 Star
60%
4 Star
33%
3 Star
6%
2 Star
2%
1 Star
0%
Why ratings and reviews count differ?
  • AML INVESTIGATOR
    1B-10B USD
    Banking
    Review Source

    Reliable Workforce Management but Controls are not intuitive

    3.0
    Jun 12, 2025
    The product makes it possible to have a reliable work force management, but some of the features are quite one sided and not intuitive always.
  • AML INVESTIGATOR
    1B-10B USD
    Banking
    Review Source

    Reliable Workforce Management but Controls are not intuitive

    3.0
    Jun 12, 2025
    The product makes it possible to have a reliable work force management, but some of the features are quite one sided and not intuitive always.
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  • Market Guide for Contact Center Workforce Engagement Management (Transitioning to Contact Center as a Service & Contact Center Workforce Management Solutions)
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Reviewer Insights for: Calabrio Workforce Management
Deciding Factors: Calabrio Workforce Management Vs. Market Average
Performance of Calabrio Workforce Management Across Market Features

Calabrio Workforce Management Likes & Dislikes

Like

The Workforce Management will save time and allow our Management to truly manage.

Like

The Workforce Management will save time and allow our Management to truly manage.

Like

The Workforce Management will save time and allow our Management to truly manage.

Dislike

Bulk repeated actions are not straight forward. Not intuitive to control. Sometimes different information is shown from different point of views

Dislike

Bulk repeated actions are not straight forward. Not intuitive to control. Sometimes different information is shown from different point of views

Dislike

Bulk repeated actions are not straight forward. Not intuitive to control. Sometimes different information is shown from different point of views