Overview
Product Information on NICE Engage Platform
What is NICE Engage Platform?
NICE Engage Platform Pricing
Overall experience with NICE Engage Platform
“Simply the best recording quality solution available”
“Functional efficient but lacks some important tools”
About Company
Company Description
NICE Ltd. is a global technology company specializing in customer experience management software, offering solutions in journey orchestration, workforce management and augmentation, and customer service automation.
Company Details
Key Insights
A Snapshot of What Matters - Based on Validated User Reviews
Reviewer Insights for: NICE Engage Platform
Deciding Factors: NICE Engage Platform Vs. Market Average
Performance of NICE Engage Platform Across Market Features
NICE Engage Platform Likes & Dislikes
It has simplified the implementation process a lot, now its all automatic. The user interfaces is simple and very intuitive
Read Full ReviewThis solution is fairly straight forward, so components of the product are relatively easy to learn and train on.
Read Full ReviewNICE has been satisfactory to this point, doing exactly what we've needed it to do. Audio and video have been relatively easy to capture, and feedback/evaluations are simple to create and distribute.
Read Full Review
The monitoring solution, nice sentinel is not the best, its not reliable. The support sometime has not the requiered expertice, you need to scale a few tier until they have a guy with knodledge
Read Full ReviewThe user design is antiquated and the video download file types are very limited. I would love it if I could accomplish my edits and redactions with with one tool. However, the file format for video and audio require me to use separate programs.
Read Full ReviewAs I stated earlier, the user interface for NICE has not kept up with our needs, and as we look to truly engage and our workforce, we need a product that is truly intuitive.
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Peer Discussions
NICE Engage Platform Reviews and Ratings
- Senior Implentator50M-1B USDIT ServicesReview Source
Simply the best recording quality solution available
Nice has been providng excelent recording solution for the past 20 years. This product enhances everything done in NIM and improves it in every way - ELearning Specialist50M-1B USDHealthcare and BiotechReview Source
Functional efficient but lacks some important tools
NICE has been adequate for our users, evaluators, and trainers. The look and feel however has become antiquated and desperately needs an update. Also, we have enjoyed the ability to record screens and audio for calls, but the download format for video is limited. - IT Analyst50M-1B USDHealthcare and BiotechReview Source
Good system for it's time, but needs updating
This systems has worked well so far for monitoring and training our patient experience assistants and administrative professionals, but the interface is quite antiquated and features short when compared to competitors. We are moving to a new systems for this solution. - Senor Installator50M-1B USDIT ServicesReview Source
Engage stable version works ok
Working with Nice products more than 10 years, Nice Engage much more stable than previous Perform version. - Team Leader50M-1B USDBankingReview Source
Implementation was easy, but too many servers are required, even for small implementations
The Nice Engage Solution is an evolution of preview versions, with cool new features like Nice Search. As the look and feel of the end user interface is the same as preview versions, end users do not have to be reeducated making the transition easier. The solution remain strong and Nice Enginners were fast and accurate in order to solve the problems