PureConnect (Legacy) Alternatives

4.4(81 Ratings)

Considering alternatives to PureConnect (Legacy)? See what this market PureConnect (Legacy) users also considered in their purchasing decision. When evaluating different solutions, potential buyers compare competencies in categories such as evaluation and contracting, integration and deployment, service and support, and specific product capabilities.

Check out real reviews verified by Gartner to see how PureConnect (Legacy) compares to its competitors and find the best software or service for your organization.

Reviewed in Last 12 Months

How Alternatives Are Selected

1. Avaya Communication & Collaboration Suite

4.5

Overall this product helps us for a better banking contact center, and makes a good experience when a customer needs help from some problem.

Read all insights and reviews for Avaya Communication & Collaboration Suite

Where PureConnect (Legacy) Scored Higher

More effective at planning and transition

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2. Avaya Infinity Platform

4.3

We are pleased with the tool, because it's innovative and is enabling us to servel all Quality clients well in the Service Desk. Its too also bringing innovations, such as the Agent Virtual IA, that is very important for us clients.

Read all insights and reviews for Avaya Infinity Platform

Where PureConnect (Legacy) Scored Higher

Better at delivery and execution
More effective at planning and transition

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3. Genesys Multicloud CX (Legacy)

4.2

Genesys Multicloud seems to be a complete suite for managing Customer Interactions among different contact channels, yet being very consistent.

Read all insights and reviews for Genesys Multicloud CX (Legacy)

Where PureConnect (Legacy) Scored Higher

Better at service and support
Better at delivery and execution
More effective at planning and transition

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4. Unified Contact Center Express (UCCX)

By Cisco Systems

4.2

As a user and process owner in setting up the software I found the platform to be challenging to navigate and configure according to specific requirements.

Read all insights and reviews for Unified Contact Center Express (UCCX)

Where PureConnect (Legacy) Scored Higher

Better at delivery and execution
More effective at planning and transition

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5. Unified Contact Center Enterprise (UCCE)

By Cisco Systems

4.4

In my experience this product meets all the requirements from a small to large Contact Center environments

Read all insights and reviews for Unified Contact Center Enterprise (UCCE)

Where PureConnect (Legacy) Scored Higher

Better at service and support
Better at delivery and execution
More effective at planning and transition

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6. MiContact Center Business

4.8

Micontact Center is easy to configure and integrates with existing systems

Read all insights and reviews for MiContact Center Business

Where PureConnect (Legacy) Scored Higher

Better at service and support
Easier to integrate and deploy
Better evaluation and contracting

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7. Ameyo by Exotel

3.7

The service is okay okay but they need to improve on their customer service, raising a ticket takes a long time

Read all insights and reviews for Ameyo by Exotel

Where PureConnect (Legacy) Scored Higher

Better at delivery and execution
More effective at planning and transition

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8. Aspect Unified IP

4.3

Solid and excellent product, very helpful and reports are really accurate.

Read all insights and reviews for Aspect Unified IP

Where PureConnect (Legacy) Scored Higher

Better at service and support
Better at delivery and execution
More effective at planning and transition

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