Name: PureConnect (Legacy)
Rating: 4.3 (60 reviews)

Overview

Product Information on PureConnect (Legacy)

Updated 13th October 2025

What is PureConnect (Legacy)?

PureConnect (Legacy) is a software solution designed to manage customer interactions across multiple communication channels, such as voice, email, chat, and social media. The software supports contact center operations by providing tools for omnichannel routing, workforce optimization, reporting, and analytics. PureConnect (Legacy) enables organizations to automate processes and manage interactions efficiently, helping businesses address the challenge of delivering consistent customer service and streamlining workflow within a contact center environment. The software offers integration capabilities with other enterprise applications and aims to support scalability and customization to meet varied business requirements.

Overall experience with PureConnect (Legacy)

BSA

250M - 500M USD, Telecommunication

FAVORABLE

“Great help with Cloud API integration”

4.0

Jan 28, 2022

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Sales and Marketing

50M - 250M USD, Insurance (except health)

CRITICAL

“Our implementation was large, complex, and consolidated multiple instances - went smooth.”

3.0

Feb 19, 2019

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About Company

Company Description

Genesys is focused on improving loyalty and business outcomes for customers and employees. Through its Genesys Cloud platform, Genesys helps organizations worldwide provide empathetic, personalized experiences at scale. With Genesys Cloud, organizations differentiate with the right customer experience at the right time, and drive stronger workforce engagement, efficiency and operational improvements.

Company Details

Company type

Private

Year Founded

1990

Head office location

Menlo Park, CA, United States

Number of employees

5001 - 10000

Website

http://www.genesys.com

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Reviewer Insights for: PureConnect (Legacy)

Performance of PureConnect (Legacy) Across Market Features