Overview
Product Information on PureConnect (Legacy)
What is PureConnect (Legacy)?
PureConnect (Legacy) Pricing
Overall experience with PureConnect (Legacy)
“Great help with Cloud API integration”
“Our implementation was large, complex, and consolidated multiple instances - went smooth.”
About Company
Company Description
Genesys is focused on improving loyalty and business outcomes for customers and employees. Through its Genesys Cloud platform, Genesys helps organizations worldwide provide empathetic, personalized experiences at scale. With Genesys Cloud, organizations differentiate with the right customer experience at the right time, and drive stronger workforce engagement, efficiency and operational improvements.
Company Details
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Key Insights
A Snapshot of What Matters - Based on Validated User Reviews
Reviewer Insights for: PureConnect (Legacy)
Performance of PureConnect (Legacy) Across Market Features
PureConnect (Legacy) Likes & Dislikes
Standard REST API interface for integration
The ability to seamlessly integrated the communication channels
Genesys does not lock you into a box; if something about the platform you want to build out further than Genesys has, you have access to the full Platform SDK! With this, you can accomplish nearly anything, including full AI integration. Contact Centers are ripe for AI and Genesys does not hold you back! The platform and Platform SDK are monumental differentiators from the competition.
No separate non Production environment for testing purposes.
Dialer
There are always opportunities for products to improve. In the last ten years, each opportunity where improvement could be made, Genesys has taken to heart and fleshed out!
Top PureConnect (Legacy) Alternatives
Peer Discussions
PureConnect (Legacy) Reviews and Ratings
- BSA50M-1B USDTelecommunicationReview Source
Great help with Cloud API integration
With the help of Genesys Professional Services, we were able to integrate with their Cloud API on time and within budget. - IT Director Of AI/ML10B+ USDBankingReview Source
The backbone for omnichannel and AI engagement.
Honored to have built a career on the Genesys backbone. - Sales Representative<50M USDEnergy and UtilitiesReview Source
User Interface and Productivity on Purecloud
The user Interface is easy and Simple but the its not Fast enough, it usually takes 2 to 3 seconds to go from one status to other ex available to On queue. there are some information that we dont need ex Documents and scheduled callback in performance section. - Software Project Manager50M-1B USDTravel and HospitalityReview Source
Most Stable Contact Center And PBX Solution
We have been using genesys pureconnect for 9 years in our company. We have 350 seats call center users and approximately 150 business users. I thing it is most stable pbx and call center contact center solution. We had almost no downtime on the product and its services. - IT Manager50M-1B USDHealthcare and BiotechReview Source
PureConnect or PureCLoud ? Which is better for me?
Great tool, providing us with the seamless ability to manage a large number of services in a constructive way.