Contact Center Infrastructure (CCI), Worldwide Reviews and Ratings

Honored to have built a career on the Genesys backbone.

l will not lie about it, the implementation it's hard and requieres a few months after finishing it to became really stable, but dont worry, there is light at the end of the tunnel. Genesys it's a really dinamic and wide open platform, that provides a huge ammount of solutions for the same problem, allowing you to adjust and customize it to the customer time and budget needs. The documentation that they bring it's very informative as well and there are big communities and many forums of administrators and developers with a lot of information shared. It's easy to start with the basics, but for really exploit all the posibilities it brings, you will need strong knowledge in a lot of diferent IT areas, like Telecommunications, Database Administration, Software Developping (many languages, like java, xml, .net, phyton), Web Servers and Web Services, Microsoft and/or Linux Administration, etc.

In my experience this product meets all the requirements from a small to large Contact Center environments

Cisco UCCX was a great choice for us for our call center needs in Hybrid (On-premise & cloud) environment. It includes all the features what we need.

My experience with avaya began as soon as I joined the company, I was in the call center sector where they used avaya as a communication system. It has versatility in calling, receiving, and configuring. Being able to have notion of location, exchange of messages. I could see supplier information and configure it to my liking.

great softphone system very friendly to use and it works great 0 complaints we use it on a daily basis

A great VOIP support system specially designed for North America. It compliance with all the North American protocols and Rules&regulations. And its very compatible with both old and new ways of customer care.

Ameyo is featured with many pre defined report and wallboard feature is useful for manager view

Aspect/Alvaria product is best in class for contact center

We had some problems at the beginning with getting everything on line, but once we got passed that, the configuration for the alarms and the information online is great.

All the requested functionalities were flawlessly implemented, on time and within budget, plus we benefited from Mediatel's constant support.

Contact Center generates reports where we can take action to improve customer service. The call back was implemented after analysis of these customer service reports.

it is a reliable and secure tool whit recognition in the contact center sector, which has allowed us to modernize our operation.

Communication with Samsung contact center pro has become easy. It takes no extra effort and time to perform a specific operation

Microsoft skype for business provide high quality audio and video facility for official communication. It also support 3rd party software integration to make process smoothly. This is available for both window and mobile operating system.

It is a very useful tool that allows call center agents to be more effective, the versatility that it has to redirect calls to the appropriate agent is one of its main characteristics for better attention and a better response time

I like the system capabilities and the wide variety of options to setup queues and route calls

It provides excellent customer interaction with better routing techniques

An extremely positive experience through all of our interactions with MiaRec

I have been using this communication tool for about 6 years now. It greatly simplifies the work process