Product Listings
Avaya Communication & Collaboration Suite is a software designed to facilitate enterprise-level communication and collaboration across various channels. It enables organizations to integrate voice, video, messaging, meetings, and team collaboration into a unified platform, supporting remote and in-office workforce connectivity. The software offers features such as call management, conferencing, messaging, file sharing, and contact center functionality. It aims to streamline business workflows by enhancing employee interactions, improving operational efficiency, and enabling scalable deployment for organizations of different sizes. The software addresses the business challenge of maintaining secure and reliable communication systems while supporting productivity and accessibility in diverse work environments.
PureConnect (Legacy) is a software solution designed to manage customer interactions across multiple communication channels, such as voice, email, chat, and social media. The software supports contact center operations by providing tools for omnichannel routing, workforce optimization, reporting, and analytics. PureConnect (Legacy) enables organizations to automate processes and manage interactions efficiently, helping businesses address the challenge of delivering consistent customer service and streamlining workflow within a contact center environment. The software offers integration capabilities with other enterprise applications and aims to support scalability and customization to meet varied business requirements.
Avaya Experience Platform is a software designed to enable businesses to manage customer interactions across channels such as voice, chat, email, and social messaging. The software supports omnichannel communication and provides tools for contact center agents including automatic call distribution, interactive voice response, and real-time analytics. It helps organizations streamline workflows and improve responsiveness by facilitating integrations with customer relationship management and other enterprise systems. The software addresses challenges related to handling high volumes of customer queries, maintaining consistency in service, and enhancing agent productivity by providing a unified interface for interaction management and performance monitoring.
Genesys Multicloud CX (Legacy) is a software designed to manage and optimize customer interactions across multiple digital and voice channels within contact centers. It integrates features such as omnichannel engagement, intelligent routing, workforce optimization, analytics, and reporting. The software supports deployment across public and private cloud infrastructures, enabling organizations to unify customer data, automate communication processes, and monitor service quality. Genesys Multicloud CX (Legacy) addresses business needs related to improving customer experience, managing complex interaction flows, and increasing operational efficiency within service environments.
Cisco Unified Contact Center Express provides a secure, available, and sophisticated contact center software solution for up to 400 agents and interactive voice response (IVR) ports that is easy to deploy and manage. This omnichannel solution is for formal and informal small to medium-sized contact centers. Unified Contact Center Express features:
- Agent and supervisor experience: This easy-to-use contact center agent and supervisor desktop supports API for customization and centralization of daily tools and applications for a single workspace application.
- Seamless omnichannel interactions: Engage with customers on a variety of channels from a single contact center agent desktop that includes inbound voice, outbound voice, outbound IVR, and digital channels.
Cisco Unified Contact Center Enterprise helps deliver proactive and personalized customer experiences for contact centers with up to 24,000 agents. Fault tolerance helps ensure uninterrupted operation. Comprehensive reporting provides the business intelligence needed to optimize your contact center's performance. Unified Contact Center Enterprise features include:
- Intuitive self-service experience: Improve your customers' self-service experience by offering conversational interactive voice response (IVR) with natural language processing to capture intent and handle customer requests accurately.
- Seamless omnichannel interactions: Engage with customers on a variety of channels from a single intuitive contact center agent desktop that includes inbound voice, outbound voice, outbound IVR, and digital channels.
MiContact Center Business is a software designed to facilitate customer and employee communication management for organizations. The software offers features such as omnichannel contact handling, real-time monitoring, reporting tools, workflow automation, and integration with various telephony and CRM platforms. It enables central control over communications through voice, email, chat, and social media, helping organizations optimize resource allocation and streamline operations. The software supports customization of workflows, analytical capabilities to identify trends, and tools to improve responsiveness to customer inquiries. It addresses business needs for effective communication management and operational efficiency in contact centers.
Ameyo by Exotel is an AI-first cloud contact center solution that manages customer communication channels, including inbound and outbound calls, chatbot interactions, text messages, social media engagement, and video communications through IP-based connections. Ameyo offers real-time dashboards and analytics, providing actionable insights to enhance customer interactions. With integrations and regular updates, Ameyo supports businesses communicating from anywhere, delivering personalized customer experiences. Features include an agent dashboard, caller validation, outbound response, call forwarding, click-to-call, warm transfer, predictive dialing, IVR, REST APIs, call scripts, call tracking, multichannel integration, CRM integration, automatic speech recognition, and natural language processing for IVR. Workforce optimization features include inbound call routing, recording, quality management, call analytics, and customer interaction analytics.
Aspect Unified IP is a contact center software designed to facilitate omnichannel customer interactions and workforce optimization. The software integrates voice, email, chat, and social media channels within a unified platform, enabling organizations to manage inbound and outbound communications. It offers features such as automated call distribution, predictive dialing, skills-based routing, and real-time reporting. Aspect Unified IP addresses business challenges related to customer engagement, operational efficiency, and compliance by providing tools for monitoring performance and streamlining workflows across communication channels, contributing to more consistent service delivery.
Cisco Unified Contact Center Hosted (Legacy) is a software designed to manage contact center operations for businesses seeking to provide multichannel customer service. The software delivers features for routing customer inquiries across voice, email, and web channels while supporting distributed agent locations. It offers automated call distribution, interactive voice response and real-time and historical reporting to optimize agent resource utilization and monitor service levels. Cisco Unified Contact Center Hosted (Legacy) addresses the need for scalable customer service environments, enabling organizations to streamline communication management and improve responsiveness to customer requests by integrating with existing telephony and customer relationship management systems.
ice Contact Center is a software that provides businesses with tools to manage and route customer interactions across multiple channels including voice, chat, email, social media, and SMS. The software facilitates automated and intelligent interaction distribution, reporting, and analytics to improve customer engagement and operational efficiency. Features include integration with customer relationship management systems, support for customizable workflows, and scalability to accommodate varying organizational needs. The software aims to address challenges related to handling high volumes of customer queries while enabling organizations to monitor performance and streamline communication processes across teams and departments.
Mediatel Data is a software that offers data management and analysis capabilities tailored for telecommunications and contact center operations. The software provides features such as call routing, reporting, monitoring, and real-time analytics, enabling organizations to optimize internal communications and workflows. By automating processes and offering insights into system performance, the software supports decision-making and resource allocation for enhanced operational efficiency. Mediatel Data addresses the business need for streamlined telecommunications infrastructure, supporting functions such as customer support, call tracking, and workflow automation within enterprise environments.
OpenScape Contact Center Enterprise is a software designed to facilitate the management and optimization of customer interactions across multiple communication channels, including voice, email, chat, and social media. The software provides advanced routing and reporting capabilities, enabling organizations to efficiently distribute contacts and monitor agent performance. It supports integration with customer relationship management systems and offers features such as workforce management, analytics, and multi-site operation. The software aims to improve response times and enhance the quality of service delivery while supporting scalability for organizations with varying contact center requirements. It addresses the business need for streamlined customer engagement, operational efficiency, and comprehensive insight into contact center activities.
It is an omnichannel management software designed to enhance customer experience and contact center profitability. It allows to centrally manage all contacts between a company and its users, regardless of the channel on which they take place. Inconcert’s cloud contact center software optimizes the entire contact process as it integrates administration, planning, and configuration functions on a single platform.
Samsung Contact Center Pro (Legacy) is a software designed to support businesses in managing customer interactions across multiple communication channels. The software offers features such as automated call distribution, interactive voice response, and real-time monitoring to streamline contact center operations. It enables organizations to handle inbound and outbound calls, manage queues, and provide customer support efficiently. Samsung Contact Center Pro (Legacy) is intended to improve response times and enhance productivity by centralizing communication and offering reporting capabilities to monitor agent performance and service levels. The software addresses the need for consistent customer service and operational efficiency in contact center environments.
MiaRec Auto QA is an AI-powered quality assurance solution that enables contact centers to automatically evaluate 100% of customer interactions. It replaces manual QA workflows with generative AI, helping organizations improve agent performance, increase consistency, and reduce evaluation costs. Auto QA uses customizable scorecards, automatic call categorization, and advanced performance reporting to surface coaching opportunities and track improvements over time. With full call coverage and post-call insights, teams can scale QA operations, enhance service quality, and reduce agent burnout—without adding headcount.
MiContact Center for Microsoft Skype for Business (Legacy) is a software that integrates communication management capabilities with Microsoft Skype for Business to support contact center operations. The software provides functionalities for handling voice, email, and chat interactions, aiming to streamline customer engagements and workflow management within organizations. It includes features such as real-time and historical reporting, interactive voice response, call routing, and skills-based assignment, assisting businesses in managing and analyzing communication with customers. The software is designed to support businesses in coordinating resources and improving response times while providing insights into operational performance through integrated analytics.
ZXNGCC is a software developed by ZTE that functions as a Next Generation Network Gateway Controller. The software is designed to manage and control signaling and media traffic within telecommunications networks, supporting the migration from legacy networks to IP-based infrastructure. It facilitates interoperability between various network elements and assists with functions such as session control, resource allocation, and protocol conversion. The software addresses the business need for efficient network management and optimization in environments managing large volumes of data and voice services, helping operators ensure reliable service delivery, scalability, and streamlined network operations.
Avaya IP Office Contact Center is a software designed to manage customer interactions for businesses through voice, email, and web chat channels. The software enables organizations to handle multichannel communication, streamline workflow, and improve response times by integrating contact management and agent performance monitoring. It supports skills-based routing, real-time analytics, and automated reporting to help organizations efficiently distribute inquiries and track resolutions. The software assists businesses in optimizing resource allocation by enabling supervisors to monitor activity and adjust workloads as needed. It is used to address the need for organized and responsive customer service operations within small and midsize enterprises.
Contact Center for Enterprise is a software developed to manage and streamline customer interactions across multiple communication channels such as voice, email, chat, and social media. The software provides tools for automatic call distribution, interactive voice response, and real-time reporting, enabling organizations to handle large volumes of customer inquiries efficiently. It supports integration with customer relationship management systems and offers features for quality monitoring and workforce optimization. Contact Center for Enterprise addresses the business challenge of maintaining consistent customer service experiences and optimizing agent performance in complex and distributed enterprise environments.