Contact Center Infrastructure (CCI), Worldwide Reviews and Ratings
What is Contact Center Infrastructure (CCI)?
The CCI market covers solutions that include the equipment, software and services that enable customer service organizations to manage multichannel customer interactions holistically (using self-service and assisted service) from a customer experience and an employee engagement perspective.
Central to the definition of CCI is that the solutions are dedicated to supporting...
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Genesys is focused on improving loyalty and business outcomes for customers and employees. Through its Genesys Cloud platform, Genesys helps organizations worldwide provide empathetic, personalized experiences at scale. With Genesys Cloud, organizations differentiate with the...
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Genesys is focused on improving loyalty and business outcomes for customers and employees. Through its Genesys Cloud platform, Genesys helps organizations worldwide provide empathetic, personalized experiences at scale. With Genesys Cloud, organizations differentiate with the...
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Cisco is a company that specializes in networking technologies, particularly Internet Protocol (IP)-based solutions. It was established in 1984 by a group of computer scientists from Stanford University. As of today, Cisco has a global...
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Cisco is a company that specializes in networking technologies, particularly Internet Protocol (IP)-based solutions. It was established in 1984 by a group of computer scientists from Stanford University. As of today, Cisco has a global...
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Avaya is a global company that provides customer experience solutions that range from contact center to unified communications platforms for organizations of all sizes and industries. The company delivers innovative solutions without disruptions associated with...
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Avaya is a global company that provides customer experience solutions that range from contact center to unified communications platforms for organizations of all sizes and industries. The company delivers innovative solutions without disruptions associated with...
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Mitel is a company that handles approximately two billion connections on a daily basis. Their primary goal is to assist businesses in developing their internal and external communication by providing solutions that enable efficient collaboration...
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Exotel provides AI-powered customer communication solutions. The platform includes voice and messaging APIs, supporting SMS, WhatsApp, RCS, WebRTC, in-app calling, voice streaming, IVR call routing, call forwarding, and CRM integration. Exotel also offers call analytics,...
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Alvaria is a company that focuses on both customer experience (CX) and workforce engagement management (WEM). The company's main perspective is to develop innovative technology that serves in the sector of call center software, as...
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Cisco is a company that specializes in networking technologies, particularly Internet Protocol (IP)-based solutions. It was established in 1984 by a group of computer scientists from Stanford University. As of today, Cisco has a global...
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ComputerTalk is a company specialized in providing superior communications tools that industry sectors can leverage to transform their customer, employee, and partner interactions. At the heart of ComputerTalk's offerings is 'ice', a software solution that...
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Mediatel Data Company, founded in 1996, specializes in technology innovations in the Call and Contact center industry. The firm is devoted to resolving the business and technological needs of its clients. The company has delivered...
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Atos Unify represents a collection of remote and distributed work solutions from the Atos Group. This encapsulates Atos's proprietary OpenScape communication platforms and a variety of cloud solutions, developed in collaboration with strategic partners. These...
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At inConcert, we develop solutions that enhance the customer experience. Our cutting-edge technology enriched with Artificial Intelligence is designed to optimize contact center productivity.
The products we offer include a complete omnichannel suite with cognitive...
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Samsung Electronics explores the unknown to discover technologies to help people all over the world lead happier, healthier lives. Samsung is expanding highly differentiated mobile devices, as well as working hard to develop next-generation innovation.
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Mitel is a company that handles approximately two billion connections on a daily basis. Their primary goal is to assist businesses in developing their internal and external communication by providing solutions that enable efficient collaboration...
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ZTE Corporation, established in 1985, concentrates on telecommunications and information technology. This global company is dedicated to providing advanced technologies and integrated solutions. Its key focus is on aiding operators, government and enterprise, and consumers...
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Avaya is a global company that provides customer experience solutions that range from contact center to unified communications platforms for organizations of all sizes and industries. The company delivers innovative solutions without disruptions associated with...
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Enghouse Systems Limited is a global provider of enterprise software solutions that serve different vertical markets. The strategic approach of the company involves creating a diverse software company through tactical acquisitions and managed growth. The...
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MiaRec offers Automated Quality Management and Conversation Intelligence solutions for contact centers worldwide. Our platform is designed to automate workflows, save cost, boost efficiency, enhance customer experience, grow revenue, and drive digital transformation. With MiaRec,...
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