Product Listings
Genesys is focused on improving loyalty and business outcomes for customers and employees. Through its Genesys Cloud platform, Genesys helps organizations worldwide provide empathetic, personalized experiences at scale. With Genesys Cloud, organizations differentiate with the right customer experience at the right time, and drive stronger workforce engagement, efficiency and operational improvements.
Genesys is focused on improving loyalty and business outcomes for customers and employees. Through its Genesys Cloud platform, Genesys helps organizations worldwide provide empathetic, personalized experiences at scale. With Genesys Cloud, organizations differentiate with the right customer experience at the right time, and drive stronger workforce engagement, efficiency and operational improvements.
Cisco is a company that specializes in networking technologies, particularly Internet Protocol (IP)-based solutions. It was established in 1984 by a group of computer scientists from Stanford University. As of today, Cisco has a global workforce, continuing to innovate in various fields, notably in routing and switching. Adding to its core business, the company also delves into emerging technologies including home networking, IP telephony, optical networking, security features, storage area networking, and wireless technology. Moreover, Cisco extends its expertise to offer a sweeping range of services such as technical support and advanced services. The company sells its products and services on an enterprise level, to commercial businesses, service providers, and end-users.
Cisco is a company that specializes in networking technologies, particularly Internet Protocol (IP)-based solutions. It was established in 1984 by a group of computer scientists from Stanford University. As of today, Cisco has a global workforce, continuing to innovate in various fields, notably in routing and switching. Adding to its core business, the company also delves into emerging technologies including home networking, IP telephony, optical networking, security features, storage area networking, and wireless technology. Moreover, Cisco extends its expertise to offer a sweeping range of services such as technical support and advanced services. The company sells its products and services on an enterprise level, to commercial businesses, service providers, and end-users.
Avaya is a global company that provides customer experience solutions that range from contact center to unified communications platforms for organizations of all sizes and industries. The company delivers innovative solutions without disruptions associated with adoption of cloud technology, enabling businesses and their employees the freedom to progress at their own pace.
Avaya is a global company that provides customer experience solutions that range from contact center to unified communications platforms for organizations of all sizes and industries. The company delivers innovative solutions without disruptions associated with adoption of cloud technology, enabling businesses and their employees the freedom to progress at their own pace.
Mitel is a company that handles approximately two billion connections on a daily basis. Their primary goal is to assist businesses in developing their internal and external communication by providing solutions that enable efficient collaboration and customer service.
Exotel provides AI-powered customer communication solutions. The platform includes voice and messaging APIs, supporting SMS, WhatsApp, RCS, WebRTC, in-app calling, voice streaming, IVR call routing, call forwarding, and CRM integration. Exotel also offers call analytics, recording, and an intuitive agent dashboard. The Contextual Customer Data Platform transforms raw data into personalized customer narratives, providing actionable insights.
Exotel holds a UL-VNO license for VoIP telephony services, ensuring compliance as a cloud calling operator. This comprehensive solution helps businesses manage and enhance their customer communications effectively.
Alvaria is a company that focuses on both customer experience (CX) and workforce engagement management (WEM). The company's main perspective is to develop innovative technology that serves in the sector of call center software, as well as cloud contact center solutions. They also give much priority to workforce optimization and enhancing the customer service experience. The solutions provided by Alvaria are scalable, resilient and secure, driving the future of customer experience. The name Alvaria is inspired by the Latin word for 'hives', embodying the company's intent to offer solutions that manifest efficiency, accuracy and assured security.
Cisco is a company that specializes in networking technologies, particularly Internet Protocol (IP)-based solutions. It was established in 1984 by a group of computer scientists from Stanford University. As of today, Cisco has a global workforce, continuing to innovate in various fields, notably in routing and switching. Adding to its core business, the company also delves into emerging technologies including home networking, IP telephony, optical networking, security features, storage area networking, and wireless technology. Moreover, Cisco extends its expertise to offer a sweeping range of services such as technical support and advanced services. The company sells its products and services on an enterprise level, to commercial businesses, service providers, and end-users.
ComputerTalk is a company specialized in providing superior communications tools that industry sectors can leverage to transform their customer, employee, and partner interactions. At the heart of ComputerTalk's offerings is 'ice', a software solution that creates an advanced, scalable, and easily managed contact center integrated with Microsoft Teams. The ice solution by ComputerTalk ensures seamless integration of advanced IVR and ACD functionality with multi-channel Teams capabilities. It also interconnects information silos, thus improving contact center productivity for knowledge-based workers. Founded in 1987 and based in Toronto, Canada, ComputerTalk positions itself as a global provider of enterprise-grade contact center products, cloud hosting services and custom application development with a special focus on Teams native & PBX-agnostic solutions.
Mediatel Data, founded in 1996, develops technology solutions for contact centers. The company provides software that supports customer interactions across multiple channels, including voice and digital communication. Mediatel Data’s solutions integrate with telephony platforms and help businesses manage and analyze customer interactions efficiently.
With an in-house team of developers and engineers, Mediatel Data ensures the implementation of complex systems based on project-specific requirements. The company also incorporates artificial intelligence into its solutions, offering automation and analytics capabilities tailored to contact center operations.
Atos Unify represents a collection of remote and distributed work solutions from the Atos Group. This encapsulates Atos's proprietary OpenScape communication platforms and a variety of cloud solutions, developed in collaboration with strategic partners. These offerings cater to enterprises seeking to enhance their employee collaboration or customer contact, as well as those operating in emergency, trading, and dispatch settings.
In conjunction with Atos's expertise in digital transformation - featuring cybersecurity, high performance and edge computing, artificial intelligence, software integration, and change management - Atos Unify solutions aim to revolutionize the employee and customer experience in a multi-vendor environment, thereby augmenting agility, sustainability, and cost-effectiveness. This is accomplished while steering clear of favoritism, marketing rhetoric, and financial disclosures.
Inconcert is a global technology company providing customer experience solutions. Their cloud-based software, using generative AI, helps companies improve communication with customers and employees. Operating in 29 countries, they focus on innovation and aim to be a strategic partner in optimizing the entire customer lifecycle.
Their product portfolio consists of five customer experience (CX) solutions forming an omnichannel ecosystem: a no-code cloud contact center, generative AI-powered virtual agents (including chatbots and voicebots), marketing automation and CRM software, speech analytics, and workforce management tools.
Samsung Electronics explores the unknown to discover technologies to help people all over the world lead happier, healthier lives. Samsung is expanding highly differentiated mobile devices, as well as working hard to develop next-generation innovation.
Mitel is a company that handles approximately two billion connections on a daily basis. Their primary goal is to assist businesses in developing their internal and external communication by providing solutions that enable efficient collaboration and customer service.
ZTE Corporation, established in 1985, concentrates on telecommunications and information technology. This global company is dedicated to providing advanced technologies and integrated solutions. Its key focus is on aiding operators, government and enterprise, and consumers worldwide. ZTE Corporation seeks to facilitate connectivity and trust universally for an improved future. It serves populations across more than 160 countries. The major business problems the corporation contributes to solving are technology innovation and telecommunications integration.
Avaya is a global company that provides customer experience solutions that range from contact center to unified communications platforms for organizations of all sizes and industries. The company delivers innovative solutions without disruptions associated with adoption of cloud technology, enabling businesses and their employees the freedom to progress at their own pace.
Enghouse Systems Limited is a global provider of enterprise software solutions that serve different vertical markets. The strategic approach of the company involves creating a diverse software company through tactical acquisitions and managed growth. The shares of Enghouse are available on the Toronto Stock Exchange.
MiaRec offers Automated Quality Management and Conversation Intelligence solutions for contact centers worldwide. Our platform is designed to automate workflows, save cost, boost efficiency, enhance customer experience, grow revenue, and drive digital transformation. With MiaRec, contact centers gain full visibility into their performance and can transform inaccessible call center data into valuable customer insights, all while ensuring compliance.
Founded in 2013, the Silicon Valley-based company serves more than 500 healthcare organizations, insurance firms, retail companies, financial services institutions, and other customer-first companies worldwide.