Overview
Product Information on Avaya Communication & Collaboration Suite
Updated 13th October 2025
What is Avaya Communication & Collaboration Suite?
Avaya Communication & Collaboration Suite Pricing
Overall experience with Avaya Communication & Collaboration Suite
ENGINEER
1B - 3B USD, IT ServicesFAVORABLE
“The Scalability, Customization and Security of Avaya's Collaboration Suite”
Avaya communication and collaboration Suite is a comprehensive set of tools for unified communications and collaboration including voice,
SPECIALIST, CALL CENTER TECHNICAL SUP
250M - 500M USD, Energy and UtilitiesCRITICAL
“Improvements Seen after initial challenges with Omnichannel rollout”
There were challenges with meeting project timelines and vendor-subcontractor communications early in the project. Since them positive changes have been made, leading to improvement in our overall experience
About Company
Company Description
Avaya is a global company that provides customer experience solutions that range from contact center to unified communications platforms for organizations of all sizes and industries. The company delivers innovative solutions without disruptions associated with adoption of cloud technology, enabling businesses and their employees the freedom to progress at their own pace.
Company Details
Company type
Private
Year Founded
2000
Head office location
Morristown, United States
Number of employees
5001 - 10000
Website
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Reviewer Insights for: Avaya Communication & Collaboration Suite
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Performance of Avaya Communication & Collaboration Suite Across Market Features
Avaya Communication & Collaboration Suite Likes & Dislikes
Scalability Customization and Flexibility Security
Reliability, contact center reporting (CMS) and ability to interface with other third party products
i like how it is easy to forward calls, engage in conferencing as well as the record features which allows one not to miss out on anything.
Complex Setup and Management Cost Learning Curve
Administration (especially Oceana 3.9); Integration
There is nothing I dislike about Avaya. it is a tool i enjoy working with every day.
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Avaya Communication & Collaboration Suite Reviews and Ratings
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- ENGINEER1B-10B USDIT ServicesReview Source
The Scalability, Customization and Security of Avaya's Collaboration Suite
Avaya communication and collaboration Suite is a comprehensive set of tools for unified communications and collaboration including voice, - CUSTOMER SERVICE & SUPPORT ASSOCIATE50M-1B USDBankingReview Source
Exploring Avaya: A Comprehensive Look at Its Innovative Features
it is very swift to use and a good communication system for organization. - ASSOCIATE MANAGER1B-10B USDBankingReview Source
The Evolution of Communication: Single-Platform Handling for Voice, Email, and Chat
one of the best tool i have use while working in a contact centre its flexible and scalable and is continuously introducing new features like chatbot and automation tools - Infrastructure Voice And Data Analyst50M-1B USDIT ServicesReview Source
Avaya Aura Platform's Array of Solutions and Integration Options
Avaya Aura Platform can give to your contact center a huge amount of solutions and integrations options - SPECIALIST, CALL CENTER TECHNICAL SUP50M-1B USDEnergy and UtilitiesReview Source
Improvements Seen after initial challenges with Omnichannel rollout
There were challenges with meeting project timelines and vendor-subcontractor communications early in the project. Since them positive changes have been made, leading to improvement in our overall experience
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