Name: Zoom Meetings
Rating: 4.5 (6307 reviews)

Overview

Product Information on Zoom Meetings

Updated 5th May 2026

What is Zoom Meetings?

Zoom Meetings is a software designed to facilitate online meetings, video conferencing, and collaborative communication across different devices. The software enables users to host and join virtual meetings with HD video and audio, supporting screen sharing, chat, and recording capabilities for sessions. It provides features such as breakout rooms, meeting scheduling, and integration with calendar systems, which help organizations and individuals connect remotely for business discussions, team collaboration, and presentations. Zoom Meetings addresses the need for secure, scalable, and easy-to-access virtual meeting environments, allowing distributed teams and remote participants to effectively communicate and collaborate in real time.

Overall experience with Zoom Meetings

Chief Executive Officer

<50M USD, Transportation

FAVORABLE

“Long-Term Zoom Experience Highlights Easy Calling But Less Intuitive Meeting Planning”

5.0

Mar 27, 2026

I've been using zoom for more than 5 years as my primary virtual meeting tool. It is user friendly and maintains a history of my calls which has been useful for referencing.

Software Developer

Gov't/PS/ED <5,000 Employees, Education

CRITICAL

“Difficulty Managing Participant Controls Raises Concerns About Zoom Usability”

3.0

May 7, 2026

I signed up to manage the Zoom presence on the National Day of Prayer. However, when I started the meeting I was notified someone was 'waiting' to be admitted. Right away that was frustrating. I was going back and forth several times trying to see if someone was meeting. There was 'crickets' as far as information in that regard. I have no idea if people attempted and gave up - all it showed on my phone was the video.

Badges

Gartner Peer Insights recognizes vendors who meet or exceed both the market average Overall Experience and the market average User Interest and Adoption score through a Customers’ Choice distinction.

For Market:
Meeting Solutions

About Company

Company Description

Zoom is an all-in-one intelligent collaboration platform that makes connecting easier, more immersive, and more dynamic for businesses and individuals. Zoom technology puts people at the center, enabling meaningful connections, facilitating modern collaboration, and driving human innovation through solutions like Team Chat, Phone, Meetings, omnichannel cloud Contact Center, AI Companion, Whiteboard, and more, in one offering.

Company Details

Company type

Public

Year Founded

2011

Head office location

San Jose, United States

Number of employees

5001 - 10000

Website

https://www.zoom.com

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Key Insights

A Snapshot of What Matters - Based on Validated User Reviews

User Sentiment About Zoom Meetings

Reviewer Insights for: Zoom Meetings

Performance of Zoom Meetings Across Market Features

Zoom Meetings Likes & Dislikes

Ease of use and most of my clients/colleagues already have the system. No complaints from my invited guests about start up or set up or entering the meetings.

I have found it in the past to be good but there are some frustrating elements to it I got to admit (as described above) or even the 2FA - multi-factor authentication - practically got me locked out where I may not have been able to start the meeting - very frustrating too. That's what happened to the lady last year who asked me to handle it this year.

The functionality, flexibility, and reliability are the three things that come to mind. Zoom almost always works. I also love the troubleshooting tools built into the web portal. It's always great to find out who caused the performance issues

--while it is user friendly, I feel like I need to go to the zoom.com account to plan all meetings and copy the invite to paste into my calendar invites. If there's an easier way, perhaps they could more proactively provide tips like some other software does. --AI services aren't completely clear to me --Better tutoring --Seems like I need to hunt for recordings sometimes.

Inability to bypass on the password requirement or not to force people to wait. Also, I had to go to AI just to find out how to disable people from 'sharing'. I should be able to set that by default and also have others not show their video etc. but it's not clear.

Sometimes when sharing our screens the share bar gets in the way of some of the applications. For Mac users, we have seen that they will not share the correct screen. On the admin side, we noticed that accounts are not getting deleted when people leave the organization. The account is unlicensed and access is not possible, but we would prefer the former employee's account to be completely removed from the tenant.

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Peer Discussions

What Your Peers Are Saying About Zoom Meetings

Community Manager

Do Zoom meetings disrupt your team’s workflows?

CIO / Managing Partner

We've gone through a different way of working where if you're not careful, you end up with back-to-back Zoom meetings. You have no chance to actually get any work done because all you do is you're jumping from one meeting to another, with barely any time to take a break or walk around. I'm sure many other people have had times where your back's aching because you haven't moved enough and haven't walked around the room. And there are two schools of thought: those who don't really care if they have Zoom meetings all day and then turn off. And then there are those who think, "I need to get that work done." And they'll carry on into the evening just trying to get the work done. We've got to find a balance.

See Full Discussion

25 Aug 20212k Views4 Comments

Community Manager

Is being overbooked on Zoom meetings affecting employee mental health?

Senior Executive Advisor

Since March of 2020, when we all switched over to digital, the number of meetings has gone up exponentially, right? Everyone is double or triple booked. Employees are really, really struggling to keep up with not only attending a lot of meetings in the day but also logging in longer hours afterwards to be more productive. Because when they're in the meeting, they can't actually do the work that they're supposed to do. We used to have this to a certain extent when we were physically in offices, but it's suddenly swung the pendulum to the other side entirely because the barrier to entry for setting up a meeting is so low. You just have to click a video conferencing button, and then automatically, you have a session created. You don't have to contend now for conference rooms or transition time. I recently conducted a survey, across all industry verticals, on meeting overload. This was not just organizations that were in the cloud-native space, but people who had a legacy footprint or who were in warehouses and that had to go to a digital footprint immediately: people in retail, in hospitality, in travel, all the various sectors. I suspected this but what I found was alarming. Over 65% of the respondents reported that they had been spending at least five hours in video conference per day on average. Five hours. And over 82% of the workforce reported that they were double- or triple-booked at least once a week. I think almost a quarter of them said that they experienced this meeting contention at least once a day. With so many hours of work being spent in video conferencing meetings, they were starting to log in more time because all their performance metrics and productivity are measured by their throughput or velocity or the number of widgets they create. So their OKRs and their KPIs did not change, but how they worked fundamentally shifted. Almost 88% of the respondents said that, on average, they were spending at least four additional hours per week to catch up with their deliverables, and I want to say almost 65% of the people spent more than one and a half hours a day. So that's 7.5 hours a week, nearly an additional day of work just to catch up, because of the meetings and the conferences. And if you extrapolate it, that's two-thirds of our workforce worked almost 300 extra hours since the pandemic broke out. During that time, the pay didn't increase, expectations didn't change, but the amount of work people received increased, and stress skyrocketed. One of the easiest ways to reduce the stress and make sure that your people are healthier and have tangible results is tackling this sprawl.

See Full Discussion

22 Mar 20213.8k Views6 Comments

Zoom Meetings Reviews and Ratings

4.5

(6307 Ratings)

Rating Distribution

5 Star: 60%
4 Star: 37%
3 Star: 3%
2 Star: 0%
1 Star: 0%

Customer Experience

Evaluation & Contracting

4.5

Integration & Deployment

4.6

Service & Support

4.6

Product Capabilities

4.6

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Last 12 Months

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Reviewer's Job Function

Software Developer
Gov't/PS/Ed
Education
Review Source
Difficulty Managing Participant Controls Raises Concerns About Zoom Usability
3.0
May 7, 2026
I signed up to manage the Zoom presence on the National Day of Prayer. However, when I started the meeting I was notified someone was 'waiting' to be admitted. Right away that was frustrating. I was going back and forth several times trying to see if someone was meeting. There was 'crickets' as far as information in that regard. I have no idea if people attempted and gave up - all it showed on my phone was the video.
Chief Executive Officer
<50M USD
Transportation
Review Source
Long-Term Zoom Experience Highlights Easy Calling But Less Intuitive Meeting Planning
5.0
Mar 27, 2026
I've been using zoom for more than 5 years as my primary virtual meeting tool. It is user friendly and maintains a history of my calls which has been useful for referencing.
IT Associate
1B-10B USD
Software
Review Source
Easy Setup and Troubleshooting Tools Highlight the Zoom Platforms' Market Leading Strengths and Weaknesses
5.0
May 8, 2026
Zoom has worked exceptionally well for us. It's the best meeting platform we have used in the organization. It's really easy to set up meetings and, most importantly, set up meetings with people outside of our organization.
IT SYSTEMS ENGINEER
<50M USD
Services (non-Government)
Review Source
Notable Features of Zoom Meetings Offset by Basic License Policy Changes
5.0
May 7, 2026
Zoom Meetings have been critical to the overall communication and daily meeting driver for my organization. It has been greatly reliable and has many new enhancements that keep making it relevant and more useful.
It Associate
<50M USD
Consumer Goods
Review Source
Screen Sharing and Clunky Interface Create Challenges During Zoom Meetings
1.0
Jan 30, 2026
Zoom meetings is not user friendly and sharing screen is always an hassle. It has been mainly used during the first two years of Covid 19 pandemic but fortunately few colleagues are still using it.

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Showing Result 1-5 of 6322

Recommended Gartner Insights

Market Guide for Meeting Solutions

Community Manager

Is being overbooked on Zoom meetings affecting employee mental health?

Senior Executive Advisor

See Full Discussion

22 Mar 20213.8k Views6 Comments

Overview

Product Information on Zoom Meetings

What is Zoom Meetings?

Zoom Meetings Pricing

Overall experience with Zoom Meetings

“Long-Term Zoom Experience Highlights Easy Calling But Less Intuitive Meeting Planning”

“Difficulty Managing Participant Controls Raises Concerns About Zoom Usability”

Badges