Name: Google Chat
Rating: 4.5 (2720 reviews)

Overview

Product Information on Google Chat

Updated 13th October 2025

What is Google Chat?

Google Chat is a software designed for secure and efficient communication and collaboration within organizations. It supports direct messaging and group conversations, allowing users to share files, schedule meetings, and integrate with other Google Workspace applications. The software offers threaded conversations, search capabilities, and customizable notification settings to help users organize information and stay updated on ongoing projects. By providing real-time interaction features, Google Chat addresses the need for streamlined internal communication, facilitating teamwork and information sharing in business environments.

Overall experience with Google Chat

Staffing Specialist Remote Recruiter

50M - 250M USD, Construction

FAVORABLE

“Accessible Messaging Across Devices With Limited Color And Sound Personalization”

5.0

Jan 12, 2026

I love how I can have everyone within our company that I need to shoot quick messages to in one place without having to create multiple emails and threads

PRODUCT DESIGNER

<50M USD, Software

CRITICAL

“Google Chat: Basic Tool”

3.0

May 15, 2025

I would say that Google chat is okay for some quick messages and works quite nicely since it's tied into Gmail and the rest of your workspace. I use it mostly for short updates or checking in with colleagues if necessary. It is convenient to not have to switch platforms. That said, it feels pretty basic compared to some of the other chat tools. It gets the job done, but there is definitely room for improvement.

Badges

Gartner Peer Insights recognizes vendors who meet or exceed both the market average Overall Experience and the market average User Interest and Adoption score through a Customers’ Choice distinction.

For Market:
Meeting Solutions

About Company

Company Description

Googlers is a company that creates products intended to create opportunities for an extensive audience, regardless of their location across the globe. The company values diverse perspectives, imaginations and non-conformity to predefined norms and impossibilities. The goal is to build products while incorporating uniqueness of each individual involved in this process, aiming to make their products accessible and useful to all.

Company Details

Company type

Public

Year Founded

1998

Head office location

Mountain View, CA, United States

Annual Revenue

30B+ USD

Website

www.google.com

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Key Insights

A Snapshot of What Matters - Based on Validated User Reviews

User Sentiment About Google Chat

Reviewer Insights for: Google Chat

Deciding Factors: Google Chat Vs. Market Average

Performance of Google Chat Across Market Features

Google Chat Likes & Dislikes

I like how this is linked to our professional email and accessible thru computer, mobile and laptop

Simple and integrated

Calendar blocking feature is good. Drive access is useful. Slight touch of innovative features and extensions. 'Polly activity' is one of the innovative ways to keep the meeting lively and engaging. Host controls are effective and useful. I have seen my clients use Figma as an add on to develop a product and marketing in a collaborative way. Captioning feature has helped a lot as sometimes the audio and video are not in sync but we can always read the captions and the loss of data is compensated.

The only negative I could say is that it could use more color options as well as sounds for specific people and/or groups

One thing I don't like so much is the lack of clarity around threads. So, conversations can sometimes feel a bit disjointed, especially in group chats. If someone replies in a thread, it can be easy to miss. I would say it does not feel like the most flexible tool.

The video and audio is not in sync sometimes. There is this redundant screen while screen sharing/presenting.

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Peer Discussions

Google Chat Reviews and Ratings

4.5

(2720 Ratings)

Rating Distribution

5 Star: 53%
4 Star: 39%
3 Star: 7%
2 Star: 1%
1 Star: 0%

Customer Experience

Evaluation & Contracting

4.5

Integration & Deployment

4.6

Service & Support

4.5

Product Capabilities

4.5

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Last 12 Months

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Staffing Specialist Remote Recruiter
50M-1B USD
Construction
Review Source
Accessible Messaging Across Devices With Limited Color And Sound Personalization
5.0
Jan 12, 2026
I love how I can have everyone within our company that I need to shoot quick messages to in one place without having to create multiple emails and threads
MANAGER OF IT SERVICES
50M-1B USD
Banking
Review Source
Navigating the Innovative Extensions and Features of Google Meeting Service
5.0
Dec 1, 2025
is a good meeting service developed by Google. It's pretty basic and easy to use with all the necessary controls and functions added. Professionally, this was my first exposure to meeting services and nothing more has evolved since then. I am fairly satisfied with it.
MEDIA BUYER
50M-1B USD
Media
Review Source
Search and Chat Benefit Teams but External Account Integration Needs Improvement
5.0
Oct 17, 2025
We used Google workspace and even though it is embedded in the infastructure, it's a great tool. Also think the search function is helpful.
PROJECT LEADER - GLOBAL REGULATORY AFFAI
1B-10B USD
Healthcare and Biotech
Review Source
Effortless Communication and Collaboration Features Enhance Google Chat for Workgroups
5.0
Oct 7, 2025
I love Google chat because it works brilliantly for internal team communication and allows you to share files and you can easily start a google meeting from the chat option. I also like the fact that I can quickly ask a question even if the person I'm messaging is in a meeting.
Associate
Gov't/PS/Ed
Education
Review Source
Great product to keep everyone connected
5.0
Dec 9, 2025
Very easy to use, immediate notifications of chats, accessiblity

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Showing Result 1-5 of 2764

Recommended Gartner Insights

Market Guide for Meeting Solutions