• HOME
  • CATEGORIES

    • CATEGORIES

    • Browse All Categories
  • FOR VENDORS

    • FOR VENDORS

    • Log In to Vendor Portal
    • Get Started
  • REVIEWS

    • REVIEWS

    • Write a Review
    • Product Reviews
    • Vendor Directory
    • Product Comparisons
  • GARTNER PEER COMMUNITY™
  • GARTNER.COM
  • Community GuidelinesListing GuidelinesBrowse VendorsRules of EngagementFAQPrivacyTerms of Service
    ©2026 Gartner, Inc. and/or its affiliates.
    All rights reserved.
  • Categories

    • No categories available

      Browse All Categories

      Select a category to view markets

  • For Vendors

    • Log In to Vendor Portal 

    • Get Started 

  • Write a Review

Join / Sign In
  1. Home
  2. /
  3. Google Chat
Logo of Google Chat

Google Chat

byGoogle
in
4.5
2025
Market Presence: Meeting Solutions, Workstream Collaboration

Overview

Product Information on Google Chat

Updated 13th October 2025

What is Google Chat?

Google Chat is a software designed for secure and efficient communication and collaboration within organizations. It supports direct messaging and group conversations, allowing users to share files, schedule meetings, and integrate with other Google Workspace applications. The software offers threaded conversations, search capabilities, and customizable notification settings to help users organize information and stay updated on ongoing projects. By providing real-time interaction features, Google Chat addresses the need for streamlined internal communication, facilitating teamwork and information sharing in business environments.

Google Chat Pricing

Google Chat software uses a pricing model that is included as part of Google Workspace subscriptions. The software is available in various Google Workspace plans, each offering access to Chat along with other tools at tiered monthly per-user rates. There is no standalone pricing available for Google Chat software outside these suite-based subscription models.

Overall experience with Google Chat

Assistant Client Manager
250M - 500M USD, Services (non-Government)
FAVORABLE

“User-Friendly Messaging Platform With Mobile Compatibility But With Better Alternatives For More Advanced Organizational Needs”

5.0
May 8, 2026
Very easy to use and implement. It does not require long hours of training and almost anyone who is knowledgeable with internet messaging or instant messaging can normally use it. The application itself works seamlessly and goes well with the whole google platform. It is very sufficient for basic enterprise needs
PRODUCT DESIGNER
<50M USD, Software
CRITICAL

“Google Chat: Basic Tool”

3.0
May 15, 2025
I would say that Google chat is okay for some quick messages and works quite nicely since it's tied into Gmail and the rest of your workspace. I use it mostly for short updates or checking in with colleagues if necessary. It is convenient to not have to switch platforms. That said, it feels pretty basic compared to some of the other chat tools. It gets the job done, but there is definitely room for improvement.

Badges

Gartner Peer Insights recognizes vendors who meet or exceed both the market average Overall Experience and the market average User Interest and Adoption score through a Customers’ Choice distinction.
2025
For Market:
Meeting Solutions

About Company

Company Description

Updated 25th July 2024

Googlers is a company that creates products intended to create opportunities for an extensive audience, regardless of their location across the globe. The company values diverse perspectives, imaginations and non-conformity to predefined norms and impossibilities. The goal is to build products while incorporating uniqueness of each individual involved in this process, aiming to make their products accessible and useful to all.

Company Details

Updated 11th November 2024
Company type
Public
Year Founded
1998
Head office location
Mountain View, CA, United States
Annual Revenue
30B+ USD
Website
www.google.com

Do You Manage Peer Insights at Google?

Access Vendor Portal to update and manage your profile.

Key Insights

A Snapshot of What Matters - Based on Validated User Reviews

Top Google Chat Alternatives

Logo of Zoom Meetings
1. Zoom Meetings
4.5
(6307 Ratings)
Logo of Microsoft Teams
2. Microsoft Teams
4.5
(4187 Ratings)
Logo of Webex Suite
3. Webex Suite
4.5
(3267 Ratings)
View All Alternatives

Peer Discussions

Google Chat Reviews and Ratings

4.5

(2721 Ratings)

Rating Distribution

5 Star
53%
4 Star
39%
3 Star
7%
2 Star
1%
1 Star
0%
Why ratings and reviews count differ?

Customer Experience

Evaluation & Contracting

4.5

Integration & Deployment

4.6

Service & Support

4.5

Product Capabilities

4.5

Filter Reviews
Sort By:
Most helpful
Last 12 Months
Star Rating
Reviewer Type
Reviewer's Company Size
Reviewer's Industry
Reviewer's Region
Reviewer's Job Function
  • Assistant Client Manager
    50M-1B USD
    Services (non-Government)
    Review Source

    User-Friendly Messaging Platform With Mobile Compatibility But With Better Alternatives For More Advanced Organizational Needs

    5.0
    May 8, 2026
    Very easy to use and implement. It does not require long hours of training and almost anyone who is knowledgeable with internet messaging or instant messaging can normally use it. The application itself works seamlessly and goes well with the whole google platform. It is very sufficient for basic enterprise needs
  • Staffing Specialist Remote Recruiter
    50M-1B USD
    Construction
    Review Source

    Accessible Messaging Across Devices With Limited Color And Sound Personalization

    5.0
    Jan 12, 2026
    I love how I can have everyone within our company that I need to shoot quick messages to in one place without having to create multiple emails and threads
  • MANAGER OF IT SERVICES
    50M-1B USD
    Banking
    Review Source

    Navigating the Innovative Extensions and Features of Google Meeting Service

    5.0
    Dec 1, 2025
    is a good meeting service developed by Google. It's pretty basic and easy to use with all the necessary controls and functions added. Professionally, this was my first exposure to meeting services and nothing more has evolved since then. I am fairly satisfied with it.
  • Associate
    Gov't/PS/Ed
    Education
    Review Source

    Great product to keep everyone connected

    5.0
    Dec 9, 2025
    Very easy to use, immediate notifications of chats, accessiblity
  • MEDIA BUYER
    50M-1B USD
    Media
    Review Source

    Search and Chat Benefit Teams but External Account Integration Needs Improvement

    5.0
    Oct 17, 2025
    We used Google workspace and even though it is embedded in the infastructure, it's a great tool. Also think the search function is helpful.
...
Showing Result 1-5 of 2765

Recommended Gartner Insights

  • Market Guide for Meeting Solutions
Powered by Google TranslateThis service may contain translations provided by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and noninfringement. Gartner's use of this provider is for operational purposes and does not constitute an endorsement of its products or services.

Gartner Peer Insights content consists of the opinions of individual end users based on their own experiences, and should not be construed as statements of fact, nor do they represent the views of Gartner or its affiliates. Gartner does not endorse any vendor, product or service depicted in this content nor makes any warranties, expressed or implied, with respect to this content, about its accuracy or completeness, including any warranties of merchantability or fitness for a particular purpose.

This site is protected by hCaptcha and its Privacy Policy and Terms of Use apply.


Software reviews and ratings for EMMS, BI, CRM, MDM, analytics, security and other platforms - Peer Insights by Gartner
Community GuidelinesListing GuidelinesBrowse VendorsRules of EngagementFAQsPrivacyTerms of Use

©2026 Gartner, Inc. and/or its affiliates.

All rights reserved.

User Sentiment About Google Chat
Reviewer Insights for: Google Chat
Deciding Factors: Google Chat Vs. Market Average
Performance of Google Chat Across Market Features

Google Chat Likes & Dislikes

Like

1. Very seamless and user friendly 2. Integrated directly inside google mail hence does not require you to open separate apps when accessing or using it via mobile phone. 3. Has mobile or handheld device capability 4. Very suitable for companies who works remotely

Like

Simple and integrated

Like

I like how this is linked to our professional email and accessible thru computer, mobile and laptop

Dislike

1. not so good search functionality 2. though integration with other google platforms goes perfectly fine, integration with other third party apps is limited 3. No built in video chat, would require to switch to Gmeet to be able to join. Though they are integrated, if you are using a phone. it can be a pain

Dislike

One thing I don't like so much is the lack of clarity around threads. So, conversations can sometimes feel a bit disjointed, especially in group chats. If someone replies in a thread, it can be easy to miss. I would say it does not feel like the most flexible tool.

Dislike

The only negative I could say is that it could use more color options as well as sounds for specific people and/or groups