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  1. Home
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  3. Google Chat
Logo of Google Chat

Google Chat

byGoogle
in
4.5
2025
Market Presence: Meeting Solutions, Workstream Collaboration

Overview

Product Information on Google Chat

Updated 13th October 2025

What is Google Chat?

Google Chat is a software designed for secure and efficient communication and collaboration within organizations. It supports direct messaging and group conversations, allowing users to share files, schedule meetings, and integrate with other Google Workspace applications. The software offers threaded conversations, search capabilities, and customizable notification settings to help users organize information and stay updated on ongoing projects. By providing real-time interaction features, Google Chat addresses the need for streamlined internal communication, facilitating teamwork and information sharing in business environments.

Google Chat Pricing

Google Chat software uses a pricing model that is included as part of Google Workspace subscriptions. The software is available in various Google Workspace plans, each offering access to Chat along with other tools at tiered monthly per-user rates. There is no standalone pricing available for Google Chat software outside these suite-based subscription models.

Overall experience with Google Chat

MANAGER OF IT SERVICES
<50M USD, Real Estate
FAVORABLE

“Initial Configuration Issues Impacted Integration With Third Party Telco Providers”

5.0
Sep 16, 2025
Overall the platform/product has worked really well, after the initial issues with our current Comms provider/local number provider had some initial configuration issues.
PRODUCT DESIGNER
<50M USD, Software
CRITICAL

“Google Chat: Basic Tool”

3.0
May 15, 2025
I would say that Google chat is okay for some quick messages and works quite nicely since it's tied into Gmail and the rest of your workspace. I use it mostly for short updates or checking in with colleagues if necessary. It is convenient to not have to switch platforms. That said, it feels pretty basic compared to some of the other chat tools. It gets the job done, but there is definitely room for improvement.

Badges

Gartner Peer Insights recognizes vendors who meet or exceed both the market average Overall Experience and the market average User Interest and Adoption score through a Customers’ Choice distinction.
2025
For Market:
Meeting Solutions

About Company

Company Description

Updated 25th July 2024

Googlers is a company that creates products intended to create opportunities for an extensive audience, regardless of their location across the globe. The company values diverse perspectives, imaginations and non-conformity to predefined norms and impossibilities. The goal is to build products while incorporating uniqueness of each individual involved in this process, aiming to make their products accessible and useful to all.

Company Details

Updated 11th November 2024
Company type
Public
Year Founded
1998
Head office location
Mountain View, CA, United States
Annual Revenue
30B+ USD
Website
www.google.com

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Key Insights

A Snapshot of What Matters - Based on Validated User Reviews

User Sentiment About Google Chat
Reviewer Insights for: Google Chat
Deciding Factors: Google Chat Vs. Market Average
Performance of Google Chat Across Market Features

Google Chat Likes & Dislikes

Like

Ease of setup, ease of use and overall integration with Google/Phone services, enabling the team to become highly productive, using 1 tool for contact/alls/chat.

Like

Simple and integrated

Like

What I like most about Google chat is that I can communicate and easily share files with my team members, and always in sync with the rest of the Gsuite tools. Google Chat gives you room to express yourself without failure which makes it a great software for communication.

Dislike

Integration with our 3rd party Telco presented a lot of issues, some of which were down to the 3rd party provider having no links into the Google platform that were usable. Time was an issue as the 3rd Party Telco took time to bring a suitable product that we could link our Google Tenant to for telecommunications. Great prodcut when it arrived,3 months after we were expecting it.

Dislike

One thing I don't like so much is the lack of clarity around threads. So, conversations can sometimes feel a bit disjointed, especially in group chats. If someone replies in a thread, it can be easy to miss. I would say it does not feel like the most flexible tool.

Dislike

Google chat is a great and fantastic tool that does not have any defects.

Top Google Chat Alternatives

Logo of Zoom Meetings
1. Zoom Meetings
4.5
(6284 Ratings)
Logo of Microsoft Teams
2. Microsoft Teams
4.4
(4181 Ratings)
Logo of Webex Suite
3. Webex Suite
4.5
(3256 Ratings)
View All Alternatives

Peer Discussions

Google Chat Reviews and Ratings

4.5

(2720 Ratings)

Rating Distribution

5 Star
53%
4 Star
39%
3 Star
7%
2 Star
1%
1 Star
0%
Why ratings and reviews count differ?

Customer Experience

Evaluation & Contracting

4.5

Integration & Deployment

4.6

Service & Support

4.5

Product Capabilities

4.5

Filter Reviews
Sort By:
Most helpful
Last 12 Months
Star Rating
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Reviewer's Company Size
Reviewer's Industry
Reviewer's Region
Reviewer's Job Function
  • MANAGER OF IT SERVICES
    <50M USD
    Real Estate
    Review Source

    Initial Configuration Issues Impacted Integration With Third Party Telco Providers

    5.0
    Sep 16, 2025
    Overall the platform/product has worked really well, after the initial issues with our current Comms provider/local number provider had some initial configuration issues.
  • PROJECT LEADER - GLOBAL REGULATORY AFFAI
    1B-10B USD
    Healthcare and Biotech
    Review Source

    Effortless Communication and Collaboration Features Enhance Google Chat for Workgroups

    5.0
    Oct 7, 2025
    I love Google chat because it works brilliantly for internal team communication and allows you to share files and you can easily start a google meeting from the chat option. I also like the fact that I can quickly ask a question even if the person I'm messaging is in a meeting.
  • Staffing Specialist Remote Recruiter
    50M-1B USD
    Construction
    Review Source

    Accessible Messaging Across Devices With Limited Color And Sound Personalization

    5.0
    Jan 12, 2026
    I love how I can have everyone within our company that I need to shoot quick messages to in one place without having to create multiple emails and threads
  • MANAGER OF IT SERVICES
    50M-1B USD
    Banking
    Review Source

    Navigating the Innovative Extensions and Features of Google Meeting Service

    5.0
    Dec 1, 2025
    is a good meeting service developed by Google. It's pretty basic and easy to use with all the necessary controls and functions added. Professionally, this was my first exposure to meeting services and nothing more has evolved since then. I am fairly satisfied with it.
  • DIRECTOR - GLOBAL DEMAND PLANNING AND IB
    1B-10B USD
    Healthcare and Biotech
    Review Source

    Staff Collaboration Enhanced by Google Chat’s Accessibility and Usability Features

    5.0
    Sep 17, 2025
    I love Google chat as it makes communication easier. I like the fact that you can have conversations with businesses and people from your own contacts list. I also like its simplicity in usability and can be deployed across all internet devices.
...
Showing Result 1-5 of 2764

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Gartner Peer Insights content consists of the opinions of individual end users based on their own experiences, and should not be construed as statements of fact, nor do they represent the views of Gartner or its affiliates. Gartner does not endorse any vendor, product or service depicted in this content nor makes any warranties, expressed or implied, with respect to this content, about its accuracy or completeness, including any warranties of merchantability or fitness for a particular purpose.

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