Google Chat

byGoogle
in
4.5
2025
Market Presence: Meeting SolutionsUnified Communications as a Service

Overview

Product Information on Google Chat

Updated 13th October 2025

What is Google Chat?

Google Chat is a software designed for secure and efficient communication and collaboration within organizations. It supports direct messaging and group conversations, allowing users to share files, schedule meetings, and integrate with other Google Workspace applications. The software offers threaded conversations, search capabilities, and customizable notification settings to help users organize information and stay updated on ongoing projects. By providing real-time interaction features, Google Chat addresses the need for streamlined internal communication, facilitating teamwork and information sharing in business environments.

Overall experience with Google Chat

MANAGER OF IT SERVICES
<50M USD, Real Estate
FAVORABLE

Initial Configuration Issues Impacted Integration With Third Party Telco Providers

5.0
Sep 16, 2025
Overall the platform/product has worked really well, after the initial issues with our current Comms provider/local number provider had some initial configuration issues.
PRODUCT DESIGNER
<50M USD, Software
CRITICAL

Google Chat: Basic Tool

3.0
May 15, 2025
I would say that Google chat is okay for some quick messages and works quite nicely since it's tied into Gmail and the rest of your workspace. I use it mostly for short updates or checking in with colleagues if necessary. It is convenient to not have to switch platforms. That said, it feels pretty basic compared to some of the other chat tools. It gets the job done, but there is definitely room for improvement.

Badges

Gartner Peer Insights recognizes vendors who meet or exceed both the market average Overall Experience and the market average User Interest and Adoption score through a Customers’ Choice distinction.

About Company

Company Description

Googlers is a company that creates products intended to create opportunities for an extensive audience, regardless of their location across the globe. The company values diverse perspectives, imaginations and non-conformity to predefined norms and impossibilities. The goal is to build products while incorporating uniqueness of each individual involved in this process, aiming to make their products accessible and useful to all.

Company Details

Company type
Public
Year Founded
1998
Head office location
Mountain View, CA, United States
Annual Revenue
30B+ USD

Key Insights

A Snapshot of What Matters - Based on Validated User Reviews

User Sentiment About Google Chat
Reviewer Insights for: Google Chat
Deciding Factors: Google Chat Vs. Market Average
Performance of Google Chat Across Market Features

Google Chat Likes & Dislikes

Top Google Chat Alternatives

4.5
(6280 Ratings)
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(5699 Ratings)
4.5
(3752 Ratings)

Peer Discussions

Google Chat Reviews and Ratings

4.5

(2755 Ratings)

Rating Distribution

5 Star
53%
4 Star
39%
3 Star
7%
2 Star
1%
1 Star
0%
Why ratings and reviews count differ?

Customer Experience

Evaluation & Contracting

4.5

Integration & Deployment

4.6

Service & Support

4.5

Product Capabilities

4.5

Last 12 Months
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  • MANAGER OF IT SERVICES
    <50M USD
    Real Estate
    Review Source

    Initial Configuration Issues Impacted Integration With Third Party Telco Providers

    5.0
    Sep 16, 2025
    Overall the platform/product has worked really well, after the initial issues with our current Comms provider/local number provider had some initial configuration issues.
  • MANAGER OF IT SERVICES
    50M-1B USD
    Real Estate
    Review Source

    Efficient Internal Communication Yet Formatting And Integration With Dev Tools Are Limited

    5.0
    Aug 6, 2025
    The UX is clean, lightweight and tightly integrated with the rest of the Google workspace and that makes switching between chat, Meet, Docs and Drive seamless. The platform supports fast context switching between text, video and file sharing, making it especially effective for distributed teams and remote workflows. For day-to-day internal coordination, it gets the job done without getting in the way.
  • System Analyst
    50M-1B USD
    IT Services
    Review Source

    Limited Third-Party Integration but Effective Team Communication in Google Chat Workspace

    5.0
    Jul 21, 2025
    My interaction with Google Chat has been exemplary, more so in the context of unified communications. The software plays a crucial role as the central hub for team collaboration, task tracking and file sharing. Google Chat allows for seamless real-time communication by supporting threaded conversations, document sharing, and role assigning in just one platform.
  • Line Maintenance Technician
    1B-10B USD
    Services (non-Government)
    Review Source

    Google Chat Simplifies Communication but Search Functionality Remains a Drawback

    5.0
    Jul 17, 2025
    My encounter with Google Chat as a form of unified communication has been resourceful and efficient. The software efficiently integrates with other Google products including Gmail, Google Meet, and Calendar, among others. Google Chat supports formal conversational threads and content sharing, which makes it appropriate for formal and informal engagement.
  • Analyst
    <50M USD
    Services (non-Government)
    Review Source

    Great for quick communication, but limited on advance features

    5.0
    Sep 11, 2025
    I have been using Google Chat for work and it does the job pretty well. The integration with Gmail and Drive makes it super convenient to share files and set up meetings. It's simple and doesn't feel too heavy, which I like.
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