Webex Suite

We had 50 years of various system and locations that had to be integrated into one and the Webex Setup Assist program helped us do this Webex Calling migration. There was a lot of legacy infrastructure that we had to migrate, which meant more complex elements to consider with the migration. We didn't want any service interruptions to our patients and this was achieved. We also wanted our team to not experience any issues with the transition and the Webex platform allowed us to have bolt systems run in tandem as we were working through the transition and cut over. Typically, you're not allowed to have this licensing grace but we were provided this with Cisco. We had more flexibility in our deployment. We received white glove service from Fleur and Tony, which was above and beyond from any vendor I've ever worked with, and it was by far the best experience. We did shop around and consider other vendors but their offerings were not nearly as comprehensive and the support on the implementation side was not there. We were using Cisco UC phones which could easily migrate to the cloud. If you're already a Cisco customer with endpoints, you can easily migrate to the cloud which helped save us money. The hardware was similar to what we were using prior with Cisco which helped ease the migration and transition with our end users too. The soft phone application within Webex Calling is also similar to what we had with Jabber so not a lot of end user training was required. It was a seamless cutover. 98% of our endpoints were compatible with Webex Calling easily migrated over which allowed us to avoid spending on additional hardware.

Many new telephony features available at no cost like spam blocking, call recording etc. Control hub provides one place to configure all setup and analytics is great. We were able to do the migration from on prem to the cloud in 8 months, which was a record time for our time for all 10K users that we had. We were able to export old greetings from our on prem platform to Webex Calling because of the APIs that were available to us. I get a lot of other customers asking us about our experience and my advice is to have someone on the team that understands APIs and get their hands dirty. Developer.webex.com makes it very easy to migrate. It was so easy to migrate. We also see Webex Calling catching up now - the extension modules feature for example is now available. When we moved initially from on prem to Webex Calling, we lost these extension modules features which did not sit well with our users. However, a couple of months ago, this module was made available to Webex Calling. The call recording feature has been very helpful to us. The staff at the school office handles hundreds of calls from the public and recording the calls has helped the schools identify issues and address them. The ability to update the main greetings when a caller calls in is the best way for us to notify parents of the latest news and our users are really happy to see these greetings have provided quick updates - they can be updated every hour. We did not have the option to replace all of our phones so it was ncie that we could use the same phones once migrating to the cloud. The Control Hub makes it easy to migrate existing phones to enterprise. The whole process, pain points, migration were all well done and thought through by the Webex team.

The Webex Suite has been a stable tool when it comes to managing phone-based communications across the organization. However, we do notice a variety of other features that often go unused due to their overlap and underperformance compared to other products we use.

Overall experience with the Webex suite has been very positive. The platform provides a comprehensive collaboration environment that combines meetings, messaging and calling in a single ecosystem full stop it has worked reliably for both internal team collaboration and client facing meetings full stop the audio and video quality is consistent and the AI driven features such as noise cancellation and meeting summaries are a real value add.

Our experience with Cisco WebEx Setup Assist and Cisco WebEx Calling was really solid. What made the biggest difference was having someone like Fleur with Cisco involved throughout the process. She helped validate all our data and made sure everything was clean before starting deployment. We had been using Cisco On-Prem Call Manager for over 15 years and this switch has been transforming for our institution.