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  3. Webex Suite
Logo of Webex Suite

Webex Suite

byCisco Systems
in
4.5
2025
Market Presence: Meeting Solutions, Unified Communications as a Service

Overview

Product Information on Webex Suite

Updated 21st December 2023

What is Webex Suite?

Webex Suite is a unified, purpose-built suite for hybrid work on a single, unified platform. With a variety of collaboration features, Webex Suite helps bridge the gap between office and remote workers, remove language barriers, and overcome time zone differences. Enjoy the flexibility to work from anywhere and to keep teams focused and engaged with unified, intuitive experiences and integrated AI across calling, meetings, messaging, and more. The Webex Suite also allows you to protect your teams’ data and privacy with enterprise-grade security built in from the ground up.

Webex Suite Pricing

Webex Suite Product Images

Webex Suite
Webex Suite
Webex Suite
Webex Suite
Webex Suite
Webex Suite

Overall experience with Webex Suite

Design Manager
<50M USD, Software
FAVORABLE

“Webex Suite Offers Unified Collaboration With AI Features and High Stability”

4.0
Jan 8, 2026
Overall experience with the Webex suite has been very positive. The platform provides a comprehensive collaboration environment that combines meetings, messaging and calling in a single ecosystem full stop it has worked reliably for both internal team collaboration and client facing meetings full stop the audio and video quality is consistent and the AI driven features such as noise cancellation and meeting summaries are a real value add.
IT Services Associate
500M - 1B USD, Software
CRITICAL

“Powerful All-in-One Tool”

3.0
Jan 22, 2026
My overall experience with Webex Suite has been positive, especially due to its reliable performance, strong audio & video quality and seamless integration with Teams. While the platform is feature-rich, the setup can feel a bit complex, but overall it provides a secure environment.

Badges

Gartner Peer Insights recognizes vendors who meet or exceed both the market average Overall Experience and the market average User Interest and Adoption score through a Customers’ Choice distinction.
2025
For Market:
Unified Communications as a Service
2025
For Market:
Meeting Solutions

About Company

Company Description

Updated 25th June 2024

Cisco is a company that specializes in networking technologies, particularly Internet Protocol (IP)-based solutions. It was established in 1984 by a group of computer scientists from Stanford University. As of today, Cisco has a global workforce, continuing to innovate in various fields, notably in routing and switching. Adding to its core business, the company also delves into emerging technologies including home networking, IP telephony, optical networking, security features, storage area networking, and wireless technology. Moreover, Cisco extends its expertise to offer a sweeping range of services such as technical support and advanced services. The company sells its products and services on an enterprise level, to commercial businesses, service providers, and end-users.

Company Details

Updated 25th June 2024
Company type
Public
Year Founded
1984
Head office location
San Jose, United States
Number of employees
10001+
Annual Revenue
30B+ USD
Website
http://www.cisco.com

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Key Insights

A Snapshot of What Matters - Based on Validated User Reviews

User Sentiment About Webex Suite
Reviewer Insights for: Webex Suite
Performance of Webex Suite Across Market Features

Webex Suite Likes & Dislikes

Like

Unified collaboration suite in which meetings messaging calling and white border are integrated into a single platform reducing the need for multiple tools second high quality audio and video performance even in the larger meeting the experience remains stable and professional and third AI powered features noise suppression live transcription and meeting summaries significantly improved productivity.

Like

What I like most about this product is how seamlessly it brings together messaging, calling, meetings and collaboration tools in one platform, which makes daily communication much more efficient and smoother for my team. In my daily workflow, Webex is used for everything from project check-ins to cross-functional discussions, and its consistency across devices has been a major advantage.

Like

As I stated, the best part about this tool is it's meeting quality, reliability and noise cancellation. It has helped me a lot while attending meetings from home when there were kids shouting nearby, it works pretty well to enhance virtual meeting quality.

Dislike

The interface can feel slightly complex for first time users due to the number of features available and also some of the advanced settings in the configurations are not immediately intuitive without prior experience. Performance can be affected in low bandwidth network environments, especially during video heavy sessions.

Dislike

What I dislike most about the Webex Suite is that the initial setup and installation can feel a bit complex, especially for new users or those working with slower networks which we often face. My team has also experienced occasional lag or connectivity drops during larger meetings, which interrupts the workflow.

Dislike

There is not much that I dislike about this tool however when it comes to dislike, it's interface is sometimes heavy while switching between meetings, calls or chats quickly also their desktop updates as they are very frequent they irritates me that time the most when I am between something very important and they pop up. Overall I would say there are many awesome things to notice in this software and a few area of improvement as I have experienced so far.

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Peer Discussions

What Your Peers Are Saying About Webex Suite

IT Manager
I'm replacing my telephony system with either NICE or Cisco Webex. I wonder if anyone has any experience with either product, if so what in your opinion, what are the pros and cons with the product and would you choose the same product again if you could turn back the clock?
IT Manager
We currently use WebEx but will soon migrate to the WebEx cloud. However, I also recommend considering Amazon Connect: https://aws.amazon.com/pm/connect/https://aws.amazon.com/pm/connect/
See Full Discussion
12 Nov 20241.2k Views3 Comments

Webex Suite Reviews and Ratings

4.5

(3908 Ratings)

Rating Distribution

5 Star
49%
4 Star
44%
3 Star
6%
2 Star
1%
1 Star
0%
Why ratings and reviews count differ?

Customer Experience

Evaluation & Contracting

4.4

Integration & Deployment

4.4

Service & Support

4.4

Product Capabilities

4.5

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  • Design Manager
    <50M USD
    Software
    Review Source

    Webex Suite Offers Unified Collaboration With AI Features and High Stability

    4.0
    Jan 8, 2026
    Overall experience with the Webex suite has been very positive. The platform provides a comprehensive collaboration environment that combines meetings, messaging and calling in a single ecosystem full stop it has worked reliably for both internal team collaboration and client facing meetings full stop the audio and video quality is consistent and the AI driven features such as noise cancellation and meeting summaries are a real value add.
  • OPERATIONS ASSOCIATE
    50M-1B USD
    Software
    Review Source

    Webex Suite Offers Reliability Despite Heavy Interface During Fast Switching

    4.0
    Nov 18, 2025
    Webex suite has been really solid for me. I like that everything is in one place: meetings, calls, messages, all of it. It just keeps things organized and saves a lot of back and forth between different apps. The best thing is that the call and meeting quality is genuinely good. Even if there is background noise it filters it out pretty well. I also like the reliability of this tool as it does not lag much. Only issue I have faced so far with this is that the interface feels a bit heavy, especially when you are trying to switch between meetings, chat and calls quickly, that is where the issue arises. Overall it's good and works awesome for me.
  • IT Services Associate
    50M-1B USD
    Software
    Review Source

    Powerful All-in-One Tool

    3.0
    Jan 22, 2026
    My overall experience with Webex Suite has been positive, especially due to its reliable performance, strong audio & video quality and seamless integration with Teams. While the platform is feature-rich, the setup can feel a bit complex, but overall it provides a secure environment.
  • ELECTRICAL ENGINEER
    1B-10B USD
    Construction
    Review Source

    Webex Suite Integrates Communication Tools for Improved Team Collaboration and Workflow

    5.0
    Aug 20, 2025
    Overall, Webex Suite provides a unified space that works the same on all devices making it easier for teams to communicate and collaborate which boosts our productivity and speeds up the decision making process.Features such as screen sharing and virtual meetings enables our teams to work more efficiently and effectively. Simplify our meeting management by making it effortless to schedule, join and manage meetings, reducing our administrative burden.Streamlines workflows by integrating tools like video conferencing, messaging, file sharing and task management into a unified platform. Offer high quality video and audio which help to maintain clear and effective communication.
  • It Services Associate
    10B+ USD
    IT Services
    Review Source

    High Reliability Offset by Resource Demands and Challenging User Interface Experience

    4.0
    Jan 17, 2026
    The main reason for a 4/5 rating comes from exceptional reliability and enterprise grade security, making it a highly reliable channel for corporate communication. A/V consistency, lag-free operation and centralized management via the control hub have worked quite too well for me. On the other hand, a steep learning curve for new users and heavy resource consumption on older hardware come at a cost. The interface has the potential to become more intuitive.
...
Showing Result 1-5 of 4358

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