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Webex Suite

byCisco Systems
in
4.5
2025
Market Presence: Meeting Solutions, Unified Communications as a Service

Overview

Product Information on Webex Suite

Updated 21st December 2023

What is Webex Suite?

Webex Suite is a unified, purpose-built suite for hybrid work on a single, unified platform. With a variety of collaboration features, Webex Suite helps bridge the gap between office and remote workers, remove language barriers, and overcome time zone differences. Enjoy the flexibility to work from anywhere and to keep teams focused and engaged with unified, intuitive experiences and integrated AI across calling, meetings, messaging, and more. The Webex Suite also allows you to protect your teams’ data and privacy with enterprise-grade security built in from the ground up.

Webex Suite Pricing

Webex Suite Product Images

Webex Suite
Webex Suite
Webex Suite
Webex Suite
Webex Suite
Webex Suite

Overall experience with Webex Suite

OPERATIONS ASSOCIATE
500M - 1B USD, Software
FAVORABLE

“Webex Suite Offers Reliability Despite Heavy Interface During Fast Switching”

4.0
Nov 18, 2025
Webex suite has been really solid for me. I like that everything is in one place: meetings, calls, messages, all of it. It just keeps things organized and saves a lot of back and forth between different apps. The best thing is that the call and meeting quality is genuinely good. Even if there is background noise it filters it out pretty well. I also like the reliability of this tool as it does not lag much. Only issue I have faced so far with this is that the interface feels a bit heavy, especially when you are trying to switch between meetings, chat and calls quickly, that is where the issue arises. Overall it's good and works awesome for me.
NETWORK ENGINEER
250M - 500M USD, Retail
CRITICAL

“Limited Online Resources and Inconsistent Support Affect System Reliability and Use”

3.0
Sep 5, 2025
The overall phone system is efficient however the DECT network is sometimes unstable. The cluster of base stations allow the roaming of the phones. When one base station gets an error, the whole system is corrupted. DECT phones receive NO SIP registered error and gets self-rectified.

Badges

Gartner Peer Insights recognizes vendors who meet or exceed both the market average Overall Experience and the market average User Interest and Adoption score through a Customers’ Choice distinction.
2025
For Market:
Unified Communications as a Service
2025
For Market:
Meeting Solutions

About Company

Company Description

Updated 8th February 2024

Cisco is a company that specializes in networking technologies, particularly Internet Protocol (IP)-based solutions. It was established in 1984 by a group of computer scientists from Stanford University. As of today, Cisco has a global workforce, continuing to innovate in various fields, notably in routing and switching. Adding to its core business, the company also delves into emerging technologies including home networking, IP telephony, optical networking, security features, storage area networking, and wireless technology. Moreover, Cisco extends its expertise to offer a sweeping range of services such as technical support and advanced services. The company sells its products and services on an enterprise level, to commercial businesses, service providers, and end-users.

Company Details

Updated 25th June 2024
Company type
Public
Year Founded
1984
Head office location
San Jose, United States
Number of employees
10001+
Annual Revenue
30B+ USD
Website
http://www.cisco.com

Key Insights

A Snapshot of What Matters - Based on Validated User Reviews

User Sentiment About Webex Suite
Reviewer Insights for: Webex Suite
Performance of Webex Suite Across Market Features

Webex Suite Likes & Dislikes

Like

As I stated, the best part about this tool is it's meeting quality, reliability and noise cancellation. It has helped me a lot while attending meetings from home when there were kids shouting nearby, it works pretty well to enhance virtual meeting quality.

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Like

The WEBEX platform allows the flexibility of configuring and troubleshooting of the desk and Dect phones remotely.

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Like

Provide simplified collaboration by integrating tools like messaging, video conferencing and file sharing into one platform. High quality audio and video that offers clean and reliable communication. The noise cancellation and background blur features are helpful, especially during remote meetings.Offer secure encryption and host controls which boost confidence during sensitive discussions.

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Dislike

There is not much that I dislike about this tool however when it comes to dislike, it's interface is sometimes heavy while switching between meetings, calls or chats quickly also their desktop updates as they are very frequent they irritates me that time the most when I am between something very important and they pop up. Overall I would say there are many awesome things to notice in this software and a few area of improvement as I have experienced so far.

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Dislike

There are not enough resources available online to understand the products. The Cisco engineers lack expertise to properly diagnose the issue whenever a case is created. We are required repeatedly to explain the exact issue and takes a long time before providing support.

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Dislike

Occasional lag or audio delays, especially when someone's network drops or is weak.For less tech savvy users, it can sometimes be complex to navigate.

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Peer Discussions

What Your Peers Are Saying About Webex Suite

IT Manager
I'm replacing my telephony system with either NICE or Cisco Webex. I wonder if anyone has any experience with either product, if so what in your opinion, what are the pros and cons with the product and would you choose the same product again if you could turn back the clock?
IT Manager
We currently use WebEx but will soon migrate to the WebEx cloud. However, I also recommend considering Amazon Connect: https://aws.amazon.com/pm/connect/https://aws.amazon.com/pm/connect/
See Full Discussion
12 Nov 20241.2k Views3 Comments

Webex Suite Reviews and Ratings

4.5

(3898 Ratings)

Rating Distribution

5 Star
49%
4 Star
44%
3 Star
6%
2 Star
1%
1 Star
0%
Why ratings and reviews count differ?

Customer Experience

Evaluation & Contracting

4.4

Integration & Deployment

4.4

Service & Support

4.4

Product Capabilities

4.5

Last 12 Months
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  • OPERATIONS ASSOCIATE
    50M-1B USD
    Software
    Review Source

    Webex Suite Offers Reliability Despite Heavy Interface During Fast Switching

    4.0
    Nov 18, 2025
    Webex suite has been really solid for me. I like that everything is in one place: meetings, calls, messages, all of it. It just keeps things organized and saves a lot of back and forth between different apps. The best thing is that the call and meeting quality is genuinely good. Even if there is background noise it filters it out pretty well. I also like the reliability of this tool as it does not lag much. Only issue I have faced so far with this is that the interface feels a bit heavy, especially when you are trying to switch between meetings, chat and calls quickly, that is where the issue arises. Overall it's good and works awesome for me.
  • ELECTRICAL ENGINEER
    1B-10B USD
    Construction
    Review Source

    Webex Suite Integrates Communication Tools for Improved Team Collaboration and Workflow

    5.0
    Aug 20, 2025
    Overall, Webex Suite provides a unified space that works the same on all devices making it easier for teams to communicate and collaborate which boosts our productivity and speeds up the decision making process.Features such as screen sharing and virtual meetings enables our teams to work more efficiently and effectively. Simplify our meeting management by making it effortless to schedule, join and manage meetings, reducing our administrative burden.Streamlines workflows by integrating tools like video conferencing, messaging, file sharing and task management into a unified platform. Offer high quality video and audio which help to maintain clear and effective communication.
  • PROJECT MANAGER
    50M-1B USD
    Software
    Review Source

    Webex Facilitates Collaboration With Secure Features but Desktop UI Feels Outdated

    4.0
    Sep 5, 2025
    Webex has been a great tool to use for virtual/online meetings, webinars and to connect with peers/colleagues. It has all the required features and some more like reactions, pointers and whiteboards that make collaboration easy and presentations seamless.
  • FINANCIAL MANAGEMENT ANALYST
    10B+ USD
    Real Estate
    Review Source

    Seamless Collaboration and Consistent Quality in Webex With Minor Performance Issues

    4.0
    Sep 22, 2025
    My over all experience with the Webex suite is positive. The platform is user friendly, with smooth video and audio quality even during the large meetings. Features like screensharing and recordings are very useful for collaboration. Sometime it feels bit heavy on the system resources but overall its a reliable and efficient solution for virtual meetings.
  • BUSINESS DEVELOPMENT REPRESENTATIVE
    <50M USD
    Banking
    Review Source

    Reliable and Secure Platform Balances Powerful Features With Steeper Learning Demands

    4.0
    Sep 5, 2025
    The interface is user friendly which makes it easy even for first time users though the user needs to learn a lot. It is a powerful platform which assists a lot in our professional journey. It is secure and reliable with a comprehensive collaboration suite that can handle everything from a quick chat to a massive webinar.
...
Showing Result 1-5 of 4348

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