Overview
Product Information on Avaya Infinity Platform
Updated 13th October 2025
What is Avaya Infinity Platform?
Avaya Infinity Platform Pricing
Overall experience with Avaya Infinity Platform
Manager, Customer Service And Support
<50M USD, IT ServicesFAVORABLE
“Powerful shift from Speech to Conversation Analytics with real time benefits.”
Our overall experience with the vendor has been highly collaborative, particularly as we navigated the technical transition from legacy speech analytics to a modern conversation analytics framework. Vendor roadmap is much clearer and more innovative than in previous years.
IT Services Associate
50M - 250M USD, IT ServicesCRITICAL
“Solution still needs evolution”
The solution offers innovative features, however some basic features left something to be desired.
About Company
Company Description
Avaya is a global company that provides customer experience solutions that range from contact center to unified communications platforms for organizations of all sizes and industries. The company delivers innovative solutions without disruptions associated with adoption of cloud technology, enabling businesses and their employees the freedom to progress at their own pace.
Company Details
Company type
Private
Year Founded
2000
Head office location
Morristown, United States
Number of employees
5001 - 10000
Website
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Avaya Infinity Platform Reviews and Ratings
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- Manager, Customer Service And Support<50M USDIT ServicesReview Source
Powerful shift from Speech to Conversation Analytics with real time benefits.
Our overall experience with the vendor has been highly collaborative, particularly as we navigated the technical transition from legacy speech analytics to a modern conversation analytics framework. Vendor roadmap is much clearer and more innovative than in previous years. - Customer Service & Support Associate<50M USDTelecommunicationReview Source
Flexibility and Tool Compatibility Enhance Workflow Efficiency for Businesses
Not many platforms offer this level of flexibility. super useful for companies that needs compliance - Director of IT Services50M-1B USDIT ServicesReview Source
Innovation and Quality Service Delivery: A Look at a New Tool
We are pleased with the tool, because it's innovative and is enabling us to servel all Quality clients well in the Service Desk. Its too also bringing innovations, such as the Agent Virtual IA, that is very important for us clients. - IT Services Associate50M-1B USDIT ServicesReview Source
Solution still needs evolution
The solution offers innovative features, however some basic features left something to be desired. - Operations Manager50M-1B USDServices (non-Government)Review Source
Latest Technology Powers High-Quality Business Solution
It's a worlwide product that fit all the needs that has our business
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