Overview
Product Information on Avaya Infinity Platform
Updated 13th October 2025
What is Avaya Infinity Platform?
Avaya Infinity Platform Pricing
Overall experience with Avaya Infinity Platform
Manager, Customer Service And Support
<50M USD, IT ServicesFAVORABLE
“Powerful shift from Speech to Conversation Analytics with real time benefits.”
Customer Service & Support Associate
250M - 500M USD, Healthcare and BiotechCRITICAL
“Customer service stands out, yet overall usability remains stuck in the past”
About Company
Company Description
Avaya is a global company that provides customer experience solutions that range from contact center to unified communications platforms for organizations of all sizes and industries. The company delivers innovative solutions without disruptions associated with adoption of cloud technology, enabling businesses and their employees the freedom to progress at their own pace.
Company Details
Company type
Private
Year Founded
2000
Head office location
Morristown, United States
Number of employees
5001 - 10000
Website
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Key Insights
A Snapshot of What Matters - Based on Validated User Reviews
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Peer Discussions
Avaya Infinity Platform Reviews and Ratings
- Customer Service & Support Associate50M-1B USDHealthcare and BiotechReview Source
Customer service stands out, yet overall usability remains stuck in the past
Avaya is like purchasing a laptop from 1999. The software is too outdated, cumbersome, and ancient. It does not flow well, is not user-friendly, and, while it does boast excellent compliance features and multiple languages for clients, overall, there are other options that could be more user-friendly and less stressful on the pocketbook.
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