Overview
Product Information on Aspect Unified IP
What is Aspect Unified IP?
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Overall experience with Aspect Unified IP
“Very reliable and handle all in one software!”
“Good vendor going in the right direction”
About Company
Company Description
Alvaria is a company that focuses on both customer experience (CX) and workforce engagement management (WEM). The company's main perspective is to develop innovative technology that serves in the sector of call center software, as well as cloud contact center solutions. They also give much priority to workforce optimization and enhancing the customer service experience. The solutions provided by Alvaria are scalable, resilient and secure, driving the future of customer experience. The name Alvaria is inspired by the Latin word for 'hives', embodying the company's intent to offer solutions that manifest efficiency, accuracy and assured security.
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Reviewer Insights for: Aspect Unified IP
Performance of Aspect Unified IP Across Market Features
Aspect Unified IP Likes & Dislikes
Great variety of features, really good to implement and run a Contact center.
This product allows a multitude of options right out of the box. It's navigation can seem a little clunky but I think it's because of all the feature rich options that are available arranging skills and services to create scripts for automatic changes as needed.
Audit, Risk and Compliance management as well as a robust set of features and functions
Inetrface could be better, eventhough, its really solid and good software.
While there a lot of options with the software, there are a few manual pieces that have frustrated us. (Like scheduling a planned meeting) It's a manual input and if it's not removed manually, will continue until it's removed.
Inbound queueing could be improved upon, number of servers required to support the software is quite high
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Aspect Unified IP Reviews and Ratings
- REPORTS ANALYST<50M USDServices (non-Government)Review Source
Very reliable and handle all in one software!
Solid and excellent product, very helpful and reports are really accurate. - VP Contact Center Solutions10B+ USDBankingReview Source
Best in class outbound and inbound solution
Aspect/Alvaria product is best in class for contact center - Manager, WFM & Business Analysis50M-1B USDConsumer GoodsReview Source
Good vendor going in the right direction
While we have not had the greatest experience in certain situations, Aspect has done a great job to correct any issues and provide amiable solutions for all - Telecom Engineer50M-1B USDBankingReview Source
System is reliable but can be difficult to support
Good: System is stable, we've rarely experienced outages. Bad: System has a large footprint and can be difficult to support and learn the inter-dependencies. Upgrades, system relocations, etc are generally a long, painful process. - Accounting10B+ USDTelecommunicationReview Source
Agile software for the operation of a call center
With this software you can operate your call center quickly and easily, among one of the benefits offered by the software is that it allows you to incorporate as many telephone lines as necessary according to your needs, to offer a good quality of services and if a revision is required , the system allows you to record all calls, email, chat, SMS, instant messaging, in addition to offering all those communication options with the same software, in addition to allowing the incorporation of a significant number of users.