Overview
Product Information on Unified Contact Center Express (UCCX)
Updated 14th August 2023
What is Unified Contact Center Express (UCCX)?
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Overall experience with Unified Contact Center Express (UCCX)
Head of Networks
250M - 500M USD, Energy and UtilitiesFAVORABLE
“Impactful Reporting: Transforming the Face of Helpdesk Management”
An excellent system for managing call flows through various helpdesks within an organization.The setup can be a bit complicated, with lots of different elements for each user to function correctly.
Manager, Customer Service and Support
10B - 30B USD, ManufacturingCRITICAL
“Overcoming the Navigation Challenges in New Software Setup”
As a user and process owner in setting up the software I found the platform to be challenging to navigate and configure according to specific requirements.
About Company
Company Description
Cisco is a company that specializes in networking technologies, particularly Internet Protocol (IP)-based solutions. It was established in 1984 by a group of computer scientists from Stanford University. As of today, Cisco has a global workforce, continuing to innovate in various fields, notably in routing and switching. Adding to its core business, the company also delves into emerging technologies including home networking, IP telephony, optical networking, security features, storage area networking, and wireless technology. Moreover, Cisco extends its expertise to offer a sweeping range of services such as technical support and advanced services. The company sells its products and services on an enterprise level, to commercial businesses, service providers, and end-users.
Company Details
Company type
Public
Year Founded
1984
Head office location
San Jose, United States
Number of employees
10001+
Annual Revenue
30B+ USD
Website
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- Manager, Customer Service and Support10B+ USDManufacturingReview Source
Overcoming the Navigation Challenges in New Software Setup
As a user and process owner in setting up the software I found the platform to be challenging to navigate and configure according to specific requirements. - Head of Networks50M-1B USDEnergy and UtilitiesReview Source
Impactful Reporting: Transforming the Face of Helpdesk Management
An excellent system for managing call flows through various helpdesks within an organization.The setup can be a bit complicated, with lots of different elements for each user to function correctly. - IT Associate1B-10B USDConsumer GoodsReview Source
Exploring the Stability and Easy Navigation of Web GUI
ease of use and stability of product. scripting takes some time to master but new features in 12.5 make calendar and other ivr functions easier to deploy. - Voice Network Engineer50M-1B USDRetailReview Source
Unpacking User Experiences with Widget-based Products
pretty intuitive must have previous knowledge of product and or voice - IT Sr. Executive<50M USDConsumer GoodsReview Source
good
upgrade version from the enterprise one and have more menu and function
...
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