Overview
Product Information on Ameyo by Exotel
What is Ameyo by Exotel?
Ameyo by Exotel Pricing
Ameyo by Exotel Product Images
Overall experience with Ameyo by Exotel
“Dependable IVR solution provider with proven execution capability”
“Usage of Ameyo tool”
About Company
Company Description
Exotel provides AI-powered customer communication solutions. The platform includes voice and messaging APIs, supporting SMS, WhatsApp, RCS, WebRTC, in-app calling, voice streaming, IVR call routing, call forwarding, and CRM integration. Exotel also offers call analytics, recording, and an intuitive agent dashboard. The Contextual Customer Data Platform transforms raw data into personalized customer narratives, providing actionable insights. Exotel holds a UL-VNO license for VoIP telephony services, ensuring compliance as a cloud calling operator. This comprehensive solution helps businesses manage and enhance their customer communications effectively.
Company Details
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A Snapshot of What Matters - Based on Validated User Reviews
Reviewer Insights for: Ameyo by Exotel
Performance of Ameyo by Exotel Across Market Features
Ameyo by Exotel Likes & Dislikes
The reliability and scalability of Exotel IVR system stands out the most. Even during peak load conditions, the system perform smoothly without disruptions, which is critical for a national helpline.
I did like the automated dialler option as it reduced the work in manual dialling
reporting and report design. also node flow customization
There were occasional delays in implementing complex customizations, but the team was proactive in communication and ensured timely resolution
Raising ticket is a big hassle and reaching the customer care team by phone
some report design parameters are complicated
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Peer Discussions
Ameyo by Exotel Reviews and Ratings
- VP, OPERATIONS50M-1B USDServices (non-Government)Review Source
Usage of Ameyo tool
The service is okay okay but they need to improve on their customer service, raising a ticket takes a long time - Program Head50M-1B USDHealthcare and BiotechReview Source
Dependable IVR solution provider with proven execution capability
Exotel has proven to be a reliable and committed partner. Their proactive approach, timely support and willingness to accommodate custom requirements made the collaboration seamless. The overall engagement has been smooth and highly satisfactory - CUSTOMER SERVICE & SUPPORT ASSOCIATE50M-1B USDBankingReview Source
Report Design and Node Flow Customization Valued Despite Parameter Challenges
the technology they offer aligns with our company goals and objectives - VP50M-1B USDHealthcare and BiotechReview Source
Overall product capability and partner feedback
Overall Contact Center experience has been average, this is suitable for very standard implementations - IT Delivery Manager50M-1B USDBankingReview Source
Exotel Faces Criticism for Poor Internal Team Coordination and Service Gaps
It pretty much manageable when come to exotel, but I have observed that their is no team coordination between your internal teams. Scoping team to delivery we see the gap, delivery to support we see the gap, scoping to product team we see the gap.