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  3. Ameyo by Exotel
Logo of Ameyo by Exotel

Ameyo by Exotel

byExotel
in
4.3
Market Presence: CRM Customer Engagement Center, Contact Center Infrastructure

Overview

Product Information on Ameyo by Exotel

Updated 4th July 2024

What is Ameyo by Exotel?

Ameyo by Exotel is an AI-first cloud contact center solution that manages customer communication channels, including inbound and outbound calls, chatbot interactions, text messages, social media engagement, and video communications through IP-based connections. Ameyo offers real-time dashboards and analytics, providing actionable insights to enhance customer interactions. With integrations and regular updates, Ameyo supports businesses communicating from anywhere, delivering personalized customer experiences. Features include an agent dashboard, caller validation, outbound response, call forwarding, click-to-call, warm transfer, predictive dialing, IVR, REST APIs, call scripts, call tracking, multichannel integration, CRM integration, automatic speech recognition, and natural language processing for IVR. Workforce optimization features include inbound call routing, recording, quality management, call analytics, and customer interaction analytics.

Ameyo by Exotel Pricing

Ameyo by Exotel Product Images

Contact Center Dashboard
Contact Center Dashboard
Outbound Call Dashboard
Outbound Call Dashboard

Overall experience with Ameyo by Exotel

Program Head
50M - 250M USD, Healthcare and Biotech
FAVORABLE

“Dependable IVR solution provider with proven execution capability”

5.0
Jun 26, 2025
This text serves as a placeholder and does not reflect the user’s review responses or opinions. This text serves as a placeholder and does not reflect the user’s review responses or opinions. This text serves as a placeholder and does not reflect the user’s review responses or opinions.
Customer Service & Support Associate
3B - 10B USD, Services (non-Government)
CRITICAL

“Easy-to-Use Interface Supports Efficient Customer Communication Across Multiple Channels”

3.0
Apr 1, 2026
This text serves as a placeholder and does not reflect the user’s review responses or opinions. This text serves as a placeholder and does not reflect the user’s review responses or opinions. This text serves as a placeholder and does not reflect the user’s review responses or opinions.

About Company

Company Description

Updated 3rd July 2024

Exotel provides AI-powered customer communication solutions. The platform includes voice and messaging APIs, supporting SMS, WhatsApp, RCS, WebRTC, in-app calling, voice streaming, IVR call routing, call forwarding, and CRM integration. Exotel also offers call analytics, recording, and an intuitive agent dashboard. The Contextual Customer Data Platform transforms raw data into personalized customer narratives, providing actionable insights. Exotel holds a UL-VNO license for VoIP telephony services, ensuring compliance as a cloud calling operator. This comprehensive solution helps businesses manage and enhance their customer communications effectively.

Company Details

Updated 3rd July 2024
Company type
Private
Year Founded
2011
Head office location
Bangalore, India
Number of employees
1001 - 5000
Website
https://www.exotel.com

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Key Insights

A Snapshot of What Matters - Based on Validated User Reviews

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Peer Discussions

Ameyo by Exotel Reviews and Ratings

4.3

(67 Ratings)

Rating Distribution

5 Star
60%
4 Star
34%
3 Star
6%
2 Star
0%
1 Star
0%
Why ratings and reviews count differ?
  • Customer Service & Support Associate
    1B-10B USD
    Services (non-Government)
    Review Source

    Easy-to-Use Interface Supports Efficient Customer Communication Across Multiple Channels

    3.0
    Apr 1, 2026
    My overall experience has been a good one. I like the robust call management features, scalability, and reliable performance in handling customer interactions.
  • Customer Service & Support Associate
    1B-10B USD
    Services (non-Government)
    Review Source

    Easy-to-Use Interface Supports Efficient Customer Communication Across Multiple Channels

    3.0
    Apr 1, 2026
    My overall experience has been a good one. I like the robust call management features, scalability, and reliable performance in handling customer interactions.
  • Read All 67 Reviews

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Reviewer Insights for: Ameyo by Exotel
Performance of Ameyo by Exotel Across Market Features

Ameyo by Exotel Likes & Dislikes

Like

The reliability and scalability of Exotel IVR system stands out the most. Even during peak load conditions, the system perform smoothly without disruptions, which is critical for a national helpline.

Like

The reliability and scalability of Exotel IVR system stands out the most. Even during peak load conditions, the system perform smoothly without disruptions, which is critical for a national helpline.

Like

The reliability and scalability of Exotel IVR system stands out the most. Even during peak load conditions, the system perform smoothly without disruptions, which is critical for a national helpline.

Dislike

What I dislike is that customization can be limited at times, and the initial setup or onboarding process may feel a bit complex for new users

Dislike

What I dislike is that customization can be limited at times, and the initial setup or onboarding process may feel a bit complex for new users

Dislike

What I dislike is that customization can be limited at times, and the initial setup or onboarding process may feel a bit complex for new users