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  3. Microsoft Copilot Studio
Logo of Microsoft Copilot Studio

Microsoft Copilot Studio

byMicrosoft
in
4.3
Market Presence: Conversational AI Platforms, Business Orchestration and Automation Technologies

Overview

Product Information on Microsoft Copilot Studio

Updated 13th October 2025

What is Microsoft Copilot Studio?

Microsoft Copilot Studio is a software platform designed to enable organizations to create, manage, and deploy AI-powered copilots and conversational applications. The software offers tools for building custom copilots that integrate with business data and workflows through natural language interfaces. Microsoft Copilot Studio supports customization of responses, connections to enterprise systems, and deployment across channels such as web, Microsoft Teams, and other messaging platforms. The software addresses the need for efficient automation of tasks and improved virtual agent experiences by allowing users to define conversation flows, integrate third-party APIs, and monitor performance metrics, ultimately supporting streamlined business operations and increased productivity.

Microsoft Copilot Studio Pricing

Microsoft Copilot Studio software utilizes a subscription-based pricing model, offering different tiers based on user needs and feature access. Pricing is structured per user per month, with additional options for higher usage volumes and advanced capabilities. The software provides customized plans for enterprises seeking broader integrations and scalability, with charges varying according to selected configurations and functionalities.

Overall experience with Microsoft Copilot Studio

Chief Technology Officer
250M - 500M USD, Insurance (except health)
FAVORABLE

“Platform Streamlines IT, HR, and Claims Processes With Notable Adaptation Challenges”

4.0
Feb 3, 2026
This text serves as a placeholder and does not reflect the user’s review responses or opinions. This text serves as a placeholder and does not reflect the user’s review responses or opinions. This text serves as a placeholder and does not reflect the user’s review responses or opinions.
NETWORK ENG
30B + USD, Banking
CRITICAL

“When a big name does not bring a big added value.”

2.0
Jan 27, 2026
This text serves as a placeholder and does not reflect the user’s review responses or opinions. This text serves as a placeholder and does not reflect the user’s review responses or opinions. This text serves as a placeholder and does not reflect the user’s review responses or opinions.

About Company

Company Description

Updated 11th August 2023

Microsoft enables digital transformation for the era of an intelligent cloud and an intelligent edge. Its mission is to empower every person and every organization on the planet to achieve more. Microsoft is dedicated to advancing human and organizational achievement. Microsoft Security helps protect people and data against cyberthreats to give peace of mind.

Company Details

Updated 25th March 2024
Company type
Public
Year Founded
1975
Head office location
Redmond, Washington, United States
Number of employees
10000+
Annual Revenue
30B+ USD
Website
https://microsoft.com

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Key Insights

A Snapshot of What Matters - Based on Validated User Reviews

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Peer Discussions

Microsoft Copilot Studio Reviews and Ratings

4.3

(88 Ratings)

Rating Distribution

5 Star
40%
4 Star
51%
3 Star
5%
2 Star
3%
1 Star
1%
Why ratings and reviews count differ?
  • Chief Technology Officer
    50M-1B USD
    Insurance (except health)
    Review Source

    Platform Streamlines IT, HR, and Claims Processes With Notable Adaptation Challenges

    4.0
    Feb 2, 2026
    I am using Microsoft Copilot Studio in for streamlining different internal tasks. I started using this to manage internal IT operations including resetting core systems passwords, reporting issues related to layer 2 VPN connectivity across our 200 branches, reporting various other IT related issues and support ticket creation. Then I expanded its application for HR related especially for Travel Request and Travel Expenses & Daily Allowance related claim management approval workflow. Right now, we are working on a slightly advanced use case related to the management of frauds related to our life insurance claim and trying to link it with our existing underwriting process.
  • Chief Technology Officer
    50M-1B USD
    Insurance (except health)
    Review Source

    Platform Streamlines IT, HR, and Claims Processes With Notable Adaptation Challenges

    4.0
    Feb 2, 2026
    I am using Microsoft Copilot Studio in for streamlining different internal tasks. I started using this to manage internal IT operations including resetting core systems passwords, reporting issues related to layer 2 VPN connectivity across our 200 branches, reporting various other IT related issues and support ticket creation. Then I expanded its application for HR related especially for Travel Request and Travel Expenses & Daily Allowance related claim management approval workflow. Right now, we are working on a slightly advanced use case related to the management of frauds related to our life insurance claim and trying to link it with our existing underwriting process.
  • Read All 109 Reviews

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Recommended Gartner Insights

  • Critical Capabilities for Conversational AI Platforms
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User Sentiment About Microsoft Copilot Studio
Reviewer Insights for: Microsoft Copilot Studio
Deciding Factors: Microsoft Copilot Studio Vs. Market Average
Performance of Microsoft Copilot Studio Across Market Features

Microsoft Copilot Studio Likes & Dislikes

Like

This product has comprehensive capabilities; according to my experience in this platform so far I think we can use this platform for multiple tasks including internal operation process management, customer servicing (in our case mobile number change, email change, bank account update request, end different types of life insurance policy endorsement not impacting their premium), service ticketing is very effective and efficient and more. I have developed various IT SOPs such as Change Management SOP, Incident Management SOP, IS Risk Management SOP with the help of this platform.

Like

This product has comprehensive capabilities; according to my experience in this platform so far I think we can use this platform for multiple tasks including internal operation process management, customer servicing (in our case mobile number change, email change, bank account update request, end different types of life insurance policy endorsement not impacting their premium), service ticketing is very effective and efficient and more. I have developed various IT SOPs such as Change Management SOP, Incident Management SOP, IS Risk Management SOP with the help of this platform.

Like

This product has comprehensive capabilities; according to my experience in this platform so far I think we can use this platform for multiple tasks including internal operation process management, customer servicing (in our case mobile number change, email change, bank account update request, end different types of life insurance policy endorsement not impacting their premium), service ticketing is very effective and efficient and more. I have developed various IT SOPs such as Change Management SOP, Incident Management SOP, IS Risk Management SOP with the help of this platform.

Dislike

Behind the competitors in all aspects. It's very expensive. Accuracy of outputs requires additional manual verifications. The multi-modal functionality is also very limited. The requests tend to abend without reason and require multiple attempts.

Dislike

Behind the competitors in all aspects. It's very expensive. Accuracy of outputs requires additional manual verifications. The multi-modal functionality is also very limited. The requests tend to abend without reason and require multiple attempts.

Dislike

Behind the competitors in all aspects. It's very expensive. Accuracy of outputs requires additional manual verifications. The multi-modal functionality is also very limited. The requests tend to abend without reason and require multiple attempts.