Overview
Product Information on Microsoft Copilot Studio
What is Microsoft Copilot Studio?
Microsoft Copilot Studio Pricing
Overall experience with Microsoft Copilot Studio
“Copilot Studio Simplifies Workflow Yet May Offer Generic Content From User Files”
“Evaluating Microsoft Copilot Studio AI-Agent Integration and Governance Challenges”
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Company Description
Microsoft enables digital transformation for the era of an intelligent cloud and an intelligent edge. Its mission is to empower every person and every organization on the planet to achieve more. Microsoft is dedicated to advancing human and organizational achievement. Microsoft Security helps protect people and data against cyberthreats to give peace of mind.
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Key Insights
A Snapshot of What Matters - Based on Validated User Reviews
User Sentiment About Microsoft Copilot Studio
Reviewer Insights for: Microsoft Copilot Studio
Deciding Factors: Microsoft Copilot Studio Vs. Market Average
Performance of Microsoft Copilot Studio Across Market Features
Microsoft Copilot Studio Likes & Dislikes
My favorite is how it finds past discussions, emails, files etc that you are working on and can pull that content to use as the base for its next response. Select what you want it to focus on and it can generate answers, pull other source files, or navigate you through next steps. It can also use any of these resources to summarize sata/information for you. This makes copilot studio very efficient from a work aspect and easier to integreate into daily routines.
As mentioned the seamless integration in M365 Services like PowerPlattform or MS Graph integration, If your main systems are connected to M365 with Connectors, you can use AI-Agents for quikly prototyping.
This product has comprehensive capabilities; according to my experience in this platform so far I think we can use this platform for multiple tasks including internal operation process management, customer servicing (in our case mobile number change, email change, bank account update request, end different types of life insurance policy endorsement not impacting their premium), service ticketing is very effective and efficient and more. I have developed various IT SOPs such as Change Management SOP, Incident Management SOP, IS Risk Management SOP with the help of this platform.
The desired outcome isnt always what you expect or the most efficient. As someone who utilizes this tool from an L&D perspective, I need to make sure content I am pulling from connects back to our company content knowledge. I have had instances where very generic content is generated that does now or would not meet our company standards and be organic to our needs even though it is pulling resources from my files.
Costs and License Management for using Agents with Copilot Credits is difficult to understand
It works best if you are in the Microsystem ecosystem and require excessive time to learn, understand the platform and apply in real business case for complex requirements (in my case insurance premium calculation, claim evaluation).
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Peer Discussions
Microsoft Copilot Studio Reviews and Ratings
- DIRECTOR OF IT SERVICES1B-10B USDManufacturingReview Source
Copilot Studio Simplifies Workflow Yet May Offer Generic Content From User Files
Overall, there is seamless integration between copilot studio and microsoft tools making the usefulness of the platform better. The navigation and platform layout are straightforward. Tools you expect would be available are, as well as where they are located and how to use them. There is a little more difficulty in using other features like the connectors or automate. Overall, the fast response time and conversational tone make copilot studio an efficient program to use productively. - Chief Technology Officer50M-1B USDInsurance (except health)Review Source
Platform Streamlines IT, HR, and Claims Processes With Notable Adaptation Challenges
I am using Microsoft Copilot Studio in for streamlining different internal tasks. I started using this to manage internal IT operations including resetting core systems passwords, reporting issues related to layer 2 VPN connectivity across our 200 branches, reporting various other IT related issues and support ticket creation. Then I expanded its application for HR related especially for Travel Request and Travel Expenses & Daily Allowance related claim management approval workflow. Right now, we are working on a slightly advanced use case related to the management of frauds related to our life insurance claim and trying to link it with our existing underwriting process. - Engineer1B-10B USDEnergy and UtilitiesReview Source
A Scalable AI platform with strong MSFT ecosystem integration
Our Overall Experience with Microsoft Copilot Studio has been very positive. The platform provides a strong foundation for building, deploying and managing conversational AI solutions with deep integration into Microsoft Eco System. The setting up and deployment were much straightforward, especially for teams already using Microsoft 365, Azure, and Power Platform. While there is a learning curve around advanced prompt designs, the flexibility and scalability of the platform outweigh these challeneges. - EngineerGov't/PS/EdEducationReview Source
Power Automate Integration Shines Amid Limitations In Copilot Studio Error Handling
I view Copilot Studio less as a chat box builder and more as conversational middleware for our internal ops. We use it to build self-service agents that allow our manual testers to trigger CI jobs or query test data environments via natural language. Its integration with Power Automate is its strongest feature, but the low-code promise hits a wall when you need complex error handling, often requiring us to drop into code-heavy customization anyway. - SR. SYSTEMS ADMINISTRATOR<50M USDMediaReview Source
Microsoft Copilot Studio Automates HR, Finance, and Service Desk Operations Efficiently
We have been using Microsoft Copilot Studio for some special use cases, for example, where end users require some information, and it can be in a different language. The agent is built into the Power Platform utilizing Copilot Studio to automate queries, data validation, report generation, etc. These agents also help with different functions like for HR in automating the onboarding and offboarding process, Service desk in utilizing KB's and troubleshooting issues, Finance in handling approvals for PO's etc.