I am using Microsoft Copilot Studio in for streamlining different internal tasks. I started using this to manage internal IT operations including resetting core systems passwords, reporting issues related to layer 2 VPN connectivity across our 200 branches, reporting various other IT related issues and support ticket creation. Then I expanded its application for HR related especially for Travel Request and Travel Expenses & Daily Allowance related claim management approval workflow. Right now, we are working on a slightly advanced use case related to the management of frauds related to our life insurance claim and trying to link it with our existing underwriting process.

With Microsoft Copilot Studio we are developing and testing different AI-Agent Prototypes. The Agent is seamlessly integrated in other M365 Services from our E5 license. Also Data Loss Prevention is a feature which should be evaluated at the start of using Agents from CoPilot Studio. We are still in testing and evaluating modus and preparing some dedicated uses cases with defined governance and security and proper information for our endusers how to use AI-Agents from Copilot Studio.